• Give your clients access to view their own backups

You can now provide multiple-user access for each client  in the x360Recover Manager (RMC). 

This will permit clients to see only their specific backups, replications or Virtual Office settings. 

Important note: If LockDown Mode is enabled, your clients:

• cannot access their appliances locally
• cannot directly access their cloud vault

Client roles: admins or users

You can assign two types of client roles in x360Recover Manager (RMC):

• Client admins
• Client users

It is important to note that neither client role has access to the console of the appliance or vault

• Client admins can gain remote access to their appliances or vault UI
  1. Client admin remote vault access is limited to the client’s own protected systems, logs, and data. The vault UI does not present tabs for the Backup Policies, Alerts, System Settings or Connectwise tabs. 
  2. Client admins have access to the Recovery Center tools.
  3. Client admins can run a Virtual Office VM in a test or production mode.
  4. Client admins do not have access to the console of the appliance or vault
• Client userscannot gain remote access to their appliance or vault UI
  1. Client users can run a Virtual Office VM in a test or production mode    
  2. Client users do not have access to the console of the appliance or vault

The following permissions are available for each assigned role:

How to create a client account

1. Log into the x360 Recover Manager and click the Users tab.

2. Input the required fields and click Save. Note that the password will be temporary and must be changed when the client logs into the Recover Manager for the first time.

3. Send the login credentials to the client in a secure fashion, such as a secure snippet or encrypted file. Include the relevant parts of the client first time login instructions below.

4. Should you give the client an admin role that has appliance-based backups, you will need to create a user for them in the local appliance after the client has set up MFA and changed the password.

5. Once the client has provided you with the new password, go to the local appliance and choose the System Settings tab in the lower left.

6. Expand the Manage Users tab.

7. In the left corner, click the Add User button.

8. Enter the client admin’s username and password and click the Add button to save.

Client first-time login instructions

1. Login to the x360Recover Manager via my.axcient.net.

2. Be prepared to configure multi-factor authentication and to input and confirm a new password.

Note: Should you choose to create a Client Admin, you will need to  obtain the new password, create a new user in the appliance, and provide the following directions to the client explaining how to remote to the appliance and or vault.

How to remote to a local appliance:

1. Upon login to the Recover Manager click on the Service icon under Account At a Glance.

2. Clicking the Appliance GUI button towards the right of the screen will present you with a remote login screen.

3. Input your username password.

How to remote to a cloud vault:

1. Log in to the Recover Manager and click on the Devices tab on the left.

2. Click on any protected system that backs up directly or replicates to the cloud vault.

3. Click on the View Protected System button that pops up.

4. In the upper middle of the view, locate the blue link to the vault. Click on that blue link to see the remote login screen.

5. Input your username and password.

How to manage x360Recover users

You can now manage your x360Recover users directly within x360Recover Manager.

The following article gives you instructions on managing x360Recover users,  directly from within  x360Recover Manager, including how to create users, create and change passwords, and how to delete users: 

• Users in Manager (RMC)

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