Issue Error: "Snapshot creation for the volume has failed" in aristos.log Background This is an internal Windows error, stating that it cannot complete the shadow copy process.  The error "Snapshot Creation for Volumes Failed" is always based on a protected-system. This error is from the Volume Shadow copy Service (VSS), a Windows service that suppl...

1. Prepare Axcient Virtual Office for SonicOS 7.x See Configure IPsec VPN site-to-site VPN Settings for details on these preparatory steps. NOTE: Release 7.x includes significant user interface differences from SonicOS 6.5 and earlier. Before you work with the SonicOS 7.x+ firewall, first enable port forwarding and IPsec VPN within your Virtual Offi...

Overview  In addition to reviewing the activity log and monitoring reports through the administrative web portal, private cloud partners also have access to the web-access.log file, which provides detailed information on captured events. The web-access.log file can be found in the x360Sync server log folder, and records the following actions: Accoun...

We offer a variety of choices if you decide to use an Axcient backup appliance. You can choose to purchase or lease BDR hardware appliances from us (and, of course, x360Recover installs in <10-minutes on any Ubuntu certified hardware.) Plus, you can decide whether to have the hardware shipped to you or directly to your customer.  How to order Axc...

Overview    Improve the bulk data recovery experience  One of the major pain points reported with x360Recover backups is the relative inefficiency of recovering data using the classic File Browser mechanism. File Browser was originally built to download a few document files, or a couple of virtual disk images. More efficient iSCSI connections were m...

The x360Recover appliance is the core customer-facing component of the x360Recover solution. A x360Recover appliance is deployed at each customer location to  hold the backup data received from installed agents manage replication to off-site vaults provide the web interface for the local site  host the virtual machine environment After you configure...

Migrate a protected system on x360Recover x360Recover can fully migrate protected systems (including all recovery points, job histories, and metadata) from one device to another device of the same type - that is, from one appliance to another appliance, or from one Axcient vault to another Axcient vault or from one private vault to another private v...

Component x360Sync Server Version 3.6.9 Release Date March 26, 2024 Fixes Fixed an issue when special characters in file and folder names could cause duplicates SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Have you tried our Support chat for quick questions? Free certificatio...

To manage protected systems in the appliance:  1. In the appliance left hand navigation, click on Protected Systems. You will see a list of the systems currently being backed up and protected by the appliance. 2. Use the controls to manage protected systems: System Name (Hostname), Operating System, and Currently Protected Volumes (disk volumes), ar...

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...