Tami Sutcliffe

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Updated October 6th, 2025 by Tami Sutcliffe

OneDrive and x360Cloud browser tools

             You have several options when you want to search and restore Microsoft OneDrive folders backed up in x360Cloud: 1. Use Smart Search to find and restore a folder   Find a OneDrive folder using the Smart Search features and restore that folder with one click. This option works well when you are interested in one folder and know the folder...

4 min reading time
Updated October 9th, 2025 by Tami Sutcliffe

Replace an appliance - x360Recover

1. Receive a replacement BDR and preform an appliance-to-appliance migration NOTE: To receive a replacement BDR and preform an appliance-to-appliance migration, this option requires the source appliance to be healthy. The advantages of this option:  Users do not need to start replication over or re-seed. A large internet circuit is not needed.  The ...

1 min reading time
Updated April 7th, 2026 by Tami Sutcliffe

Exclude an agent from antivirus scans - x360Recover

Modern antivirus solutions (especially heuristic-based solutions like  Sentinel One ) are highly complex. They are also paranoid in their efforts to protect your systems from malicious actors. (Rightfully so!) By their nature, backup agents interact with a system at a low level, using elevated privileges necessary to capture complete data protection...

1 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

Axcient Product Roadmap

View the Axcient Product Roadmap   We've added a Product Roadmap to the x360Portal dashboard, delivering a current snapshot of the projects underway at Axcient. Click on the tile at the bottom of the x360Portal dashboard to open the full Product Roadmap: The top navigation on the Product Roadmap includes status reports on Axcient's released projects...

0 min reading time
Updated October 14th, 2025 by Tami Sutcliffe

Apr 14 2020 - v 2.9.0 - Release Notes x360Cloud

     Version      2.9.0      When USDC: April 13 2020 AMS: April 14 2020      Goals To enable automation for critical actions which MSPs need to know about, in real-time (such as no successful backup for 24 hours)  To fix issues reported by users New Features Integrate ConnectWise ticketing with x360Cloud ConnectWise is a Professional Services Autom...

1 min reading time
Updated October 9th, 2025 by Tami Sutcliffe

How to use Retention Policy Manager - x360Recover

We've introduced new functionality in our Retention Policy Manager, allowing greater flexibility when you are managing retention settings. In previous versions of x360Recover, you could only manage retention settings on an individual protected system basis, from the protected system Details page. With the new Retention Policy Manager feature in 12.5...

4 min reading time
Updated September 18th, 2025 by Tami Sutcliffe

View and export audit logs

View audit logs In the Reseller Portal, you can view a list of historical activities that occurred in the x360Cloud system. Events that are captured in the Audit Logs include: Search Restore User sign in and sign out  User updated organization settings To view audit logs:  1. In the Reseller Portal, click the  Audit Logs  tab. 2. When the  Audit Log...

2 min reading time
Updated January 13th, 2026 by Tami Sutcliffe

(Linux) Install an agent - x360Recover

Overview  Before you can begin taking backups of your systems, you must first install the backup agent.  Agent installation can take various forms, depending on: operating system  if you backup to an appliance  if you backup using a Direct-to-Cloud (D2C) vault if you are manually installing agent software if you using remote deployment (RMM) Need de...

5 min reading time
Updated September 18th, 2025 by Tami Sutcliffe

RMC Release Notes - BRC

x360Recover -  RMC v 4.11 - Release Notes  x360Recover -   RMC v 4.10 - Release Notes x360Recover -   RMC v 4.9 - Release Notes x360Recover -   RMC v 4.8 - Release Notes x360Recover -  RMC v 4.7 - Release Notes x360Recover -  RMC v 4.5 - Release Notes x360Recover -  RMC v 4.4 - Release Notes x360Recover -  RMC v 4.3 - Release Notes x360Recover - RMC...

0 min reading time
Updated January 13th, 2026 by Tami Sutcliffe

Onboarding - Direct-to-Cloud Playbook

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

4 min reading time