Tami Sutcliffe

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64 Articles Written Last Month


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Updated March 31st, 2021 by Tami Sutcliffe

BRC - BMR fails at final boot (Windows 2003)

Problem: The Bare Metal Restore (BMR) fails at final boot and instead displays a blue screen (BSOD) in a Windows 2003 device.  Cause: Windows 2003 is not as sophisticated as Windows 2008 in detecting hardware and loading the appropriate drivers. Under a rare set of circumstances, this can result in a failed boot problem. Solution: To resolve this is...

0 min reading time
Updated July 28th, 2021 by Tami Sutcliffe

System state or VSS backups fail on SBS2011 or servers with SharePoint 2010 - Backup for Files

Symptoms  System state backups start to fail on SBS2011 or servers with SharePoint 2010 installed on them. Additionally, when backups attempt to take a VSS snapshot, the backup job may stall for 30 minutes (and eventually the watchdog timer will force the backup process to end) or the backup log may fail the VSS snapshot and have messages like: INFO...

1 min reading time
Updated July 28th, 2021 by Tami Sutcliffe

Why am I Having Problems Syncing with Sophos Anti-Virus - x360Sync

Customers have reported problems with syncing while Sophos anti-virus is running with on-access scanning enabled. Because the desktop sync client frequently 'accesses' files within your sync folder, we recommend that you exclude all sync folders from on-access scanning. ...

0 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

BRC - How to Locate the BMR ISO

Problem: The user is unable to find the BMR ISO download link. Cause: N/A  Solution: The latest BMR ISO can be found in the Downloads page of the User Portal at the following URL: http://portal.axcient.com/downloads/. User Portal credentials are required in order to access the User Portal. Please consult with the team member managing the Axcient pro...

0 min reading time
Updated October 4th, 2021 by Tami Sutcliffe

Perform Bare Metal Recovery - x360Recover

Overview of bare metal recovery  Bare Metal Recovery (BMR) is the process of restoring a protected system directly back onto a newly repaired or replaced hardware system. Note: You can also perform a bare metal recovery onto virtual systems.  In most cases, this virtual approach is the fastest method of recovering a protected system completely from ...

7 min reading time
Updated October 28th, 2021 by Tami Sutcliffe

Jan 29 2021 - Virtual Office v 2.3.0 - Release Notes

 Version:     Virtual Office  v.2.3.0  Release Date:      January 29 2021   Release Overview  Axcient x360Recover Virtual Office 2.3.0 is a feature release.  This release provides support for handling systems with 4K disks, provides performance enhancements by using Virtio storage controllers, and offers several bug fixes to improve the user experie...

0 min reading time
Updated August 18th, 2021 by Tami Sutcliffe

How to work around a stalled tree view when opening an EDB file - Axcient DirectRestore

Problem: When attempting to open an EDB file in the Axcient DirectRestore application, the tree view hangs up. Cause: This is most likely caused by the mailbox exceeding 100,000 items. Solution: This is a known limitation that will be resolved in a future release.  ...

0 min reading time
Updated July 5th, 2021 by Tami Sutcliffe

Integrate Active Directory - x360Sync

Overview Active Directory (AD), or any LDAP authentication source, can act as a source for user accounts within the system. When an authentication source is configured, an imported user can log in to the web portal using the credentials attached to his or her authentication source account. You can utilize one of two methods to configure Active Direc...

4 min reading time
Updated December 15th, 2021 by Tami Sutcliffe

Billable end user accounts (Microsoft 365 services) - x360Cloud

Billable end user accounts are protected in x360Cloud under new billing model For organizations with protected Microsoft 365 services, a protected end user account is considered billable if it is assigned a Microsoft license corresponding to one of the SKUs below. To view a list of billable end user accounts for Google services, click here. Billable...

3 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

BRC - How to request a new Virtual Appliance OVF download link

Problem: The user needs a new Axcient Virtual Appliance  OVF download link.  Solution: Contact your Account Manager or Axcient Support to request a new Axcient Virtual Appliance OVF download link....

0 min reading time