Overview Within the ShadowProtect management console GUI, a new agent/node connection in the Management View fails with the following message: The RPC server is unavailable Common Cause A firewall is blocking traffic from the ShadowProtectSvc.exe process on the BDR (or server running the management console GUI) to to the new agent/node machine. Reso...

Recover an Exchange mailbox with DirectRestore (ADR) - ( Overview) For D2C: Recover an Exchange mailbox for Direct-to-Cloud (D2C) How does Axcient DirectRestore (ADR) work?  Axcient Direct Restore (ADR) works by directly accessing files from the Microsoft Exchange mailbox database, and then extracting and recovering that information. Recovery can be...

Steps to migrate from one appliance to another                 IMPORTANT NOTE:   Please migrate only ONE system at a time. Prepare the target appliance STEP 1. To prepare a new appliance, refer to the following: Appliance setup and first-time login STEP 2. Verify that no backup or replication jobs are active for the protected system by checking the,...

Overview Many protected systems have some type of encryption enabled to enhance the security of their data. This article will discuss how x360Recover interacts with various encryption cases. Windows Bitlocker and other full disk encryption services NOTE: x360Recover fully supports backup and recovery of Windows systems using Bitlocker and other full...

Configure ConnectWise: Note You will need access to the System > Members page. 1. Once in the System > Members page, go to the API Members tab and press the ‘+’ icon to add a new API Member. 2. For the Member ID, enter “Axcient”. You will need to fill out all required fields. If you will be using x360Recover to update your billing: When you ge...

Trying to select the best recovery methods and options for a particular situation? We've compiled this index to help you compare choices within one convenient worksheet.  Take a look at our Recovery Playbook Need a map? Review these two maps to decide what you are recovering: (You'll review methods below) MAP#1 - FILES AND FOLDERS MAP#2 - ENTIRE PRO...

Legacy partners with multiple vaults have the option to consolidate their cloud-protected systems onto a single vault. Consolidating to a single vault reduces total cost of ownership by reducing time spent managing, monitoring, and maintaining multiple cloud vaults that are no longer needed. Overview IMPORTANT: Please follow these instructions preci...

Return to the   Hyper-V Continuity Cloud Guide - Axcient BDR for Veeam   SECTION 3: RESTORE YOUR VM   In Section 3, you will restore your VM. The restore process will allow you to select the virtual machines you wish to restore, the desired restore points, target host, storage, and networking options. 1. To begin, click the Restore button on the top...

Symptom When installing the desktop client, you receive the following error: Error running C:\program files (x86)\Synced Tool/bin/db_mgr.exe --action update --type agent --db-path "C:/Program Files(x86)/Synced Tool/db" --scheme-dir "C:/program files (x86)/Synced Tool/schema This error indicates that the desktop client is being blocked by a local sec...

      x360Recover Runbooks: How to create a new Runbook How to start a Runbook How to edit, clone, or delete a Runbook How to edit a Runbook  You can edit a Runbook whenever needed, including when the Runbook is inactive and when it is running. While a Runbook is inactive, all aspects of the Runbook and Virtual Office can be edited; however, not all...