Tami Sutcliffe

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18 Articles Written Last Month


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Updated October 4th, 2022 by Tami Sutcliffe

Recover a protected system on a vault back to an appliance

You can use the recover feature to retrieve the backup data of one or more protected systems on a vault back to an appliance.   This could become necessary if the customer's original appliance is damaged or lost and you wish to retain your existing snapshot history after replacing that appliance. Or you might also wish to convert a Direct-to-Cloud (...

7 min reading time
Updated March 7th, 2023 by Tami Sutcliffe

Jan 28 2021 - v 2.45.0 - Release Notes x360Cloud

     Version      2.45.0      When      January 28, 2021      Goals      Fix issues reported by users    Fixes   Fixes for customer escalations and markup issues. Fix for restoration initiated when search results are filtered by Root collection and selected via the All matching the query option. Known issues Degraded loading time on reseller-level D...

0 min reading time
Updated December 16th, 2021 by Tami Sutcliffe

v21.2.2 - Axcient DirectRestore (ADR) Release Notes

Version      21.2.2 Release Date       June 16, 2021 Overview    ADR 21.2.2 is a hotfix release. The primary focus of this release is to complete support for Microsoft Exchange Server 2019 and add a number of minor enhancements. Summary of Changes Added support of Microsoft Exchange 2019 CU9 Updated help documentation Copyright and versioning inform...

0 min reading time
Updated June 14th, 2023 by Tami Sutcliffe

Mar 02 2022 - Manager (RMC) v4.19

  Version:     x360Recover Manager (RMC)  v4.19  Release Date:     March 2 2022  Enhancements and bug fixes x360Recover Replibit and Direct-to-Cloud (D2C)    Fixed a bug redirecting to the wrong report tab when the View button was clicked In x360Recover, it is not possible to render a virtual machine in Virtual Office for a restore point which is cu...

0 min reading time
Updated April 11th, 2022 by Tami Sutcliffe

Missing disk on mount - x360Recover

Issue:  On a protected system, some disks are listed on the details pane but do not show up in file browser when mounted, and are not available via iSCSI export.  Missing disks are also not available when virtualizing the system.  Cause: missing <Disk GUID>.meta file for the protected system in /tank/admin/<Server GUID> Resolution:  Recr...

2 min reading time
Updated September 26th, 2023 by Tami Sutcliffe

How to perform disaster recovery tests - x360Recover

Overview You can use nightly boot tests to prove the general recoverability of your protected systems. (See Autoverify for x360Recover appliances). But those nightly boot tests do not necessarily meet requirements for proving that your client's environment can be fully recovered in the event of a disaster. You may wish to perform more comprehensive ...

5 min reading time
Updated April 21st, 2022 by Tami Sutcliffe

Enable nightly boot checks of a protected system- x360Recover BDR

To enable nightly Boot VM checks of a protected system, follow these steps:  STEP 1. In the left navigation, select the Protected Systems tab.  You will see a list of the systems currently being backed up and protected by the appliance. STEP 2. Click the appropriate System Name to launch the Protected Systems Details page. STEP 3. In the Protected S...

0 min reading time
Updated July 31st, 2021 by Tami Sutcliffe

Quest Rapid Recovery v6.1.3.100 (Formerly Dell Rapid Recovery)

As you may know, Quest recently released a new version of Rapid Recovery, v6.1.3.100. This updated version is owned by Quest (no longer a Dell Product). It is to prepare users for the upcoming Rapid Recovery 7 which is slated to be released this fall. At Axcient, our technical team carefully reviews and tests all new releases of software before cert...

2 min reading time
Updated March 15th, 2022 by Tami Sutcliffe

Jul 10 2021 - Best Practices Advisory - x360Recover

When      July  2021 Goal      Alert partners to best practices when troubleshooting The Axcient Support team has observed partners performing certain troubleshooting steps on their own  - prior to opening a ticket or seeking assistance from the Support team. Some of these steps are contrary to best practices and are actively detrimental to identify...

0 min reading time
Updated August 15th, 2022 by Tami Sutcliffe

x360Recover Bare Metal Restore (BMR) - August 12 2022

  Version:     x360Recover Bare Metal Restore  Release Date:     August 12 2022  Release overview  x360Recover Bare Metal Restore is a feature release. The primary purpose of this release is to provide a simplified user experience when performing recoveries. For complete details on using BMR, refer to the Bare Metal Restore Guide. ...

1 min reading time