x360Sync server requirements  The x360Sync Server requires that the following TCP ports be open on the firewall:  510 - HTTPS connections 443 - Secure agent-server connections 80 - HTTP connections Desktop client requirements The x360Sync desktop client requires that the following TCP port(s) be open on the firewall: 443 - Secure agent-server connec...

A guide for companies using Axcient services to facilitate HIPAA and HITECH compliance: ========================================== How Axcient Helps Organizations Comply with HIPAA & HITECH Axcient’s cloud, and certain Axcient services that run on Axcient’s cloud, meet the obligations required by HIPAA and HITECH to protect the privacy and secur...

We've found that some Axcient Eco2 and Mini2 BDR units with Supermicro X12 motherboards were shipped with an incorrect fan setting in the system BIOS. Affected systems may experience overheat warnings and potentially experience system shutdowns due to overheating in some extreme cases.  To check for and correct this issue, perform the following step...

Recover an Exchange mailbox with DirectRestore (ADR) - ( Overview) For appliances: Recover an Exchange mailbox on an appliance Perform Microsoft Exchange granular recovery from a Direct-to-Cloud (D2C) protected system  Axcient Direct Restore (ADR) works by directly accessing files from the Microsoft Exchange mailbox database, and then extracting and...

The following Virtual Appliance (vApp) requirements must be met when deploying a new VM:       vApp Configuration CPU Cores RAM Size IOPS      Minimum 4 16GB 4 drives, RAID 10 300      Recommended 4-8 24GB 8 drives, RAID 10 300-600      High Performance 8+ 32+GB 12 drives, RAID 10 600+ For full system requirement documentation, please refer to the V...

Overview BrightGauge is a business intelligence and reporting platform for MSPs that pulls together data from key systems like PSAs, RMMs, BCDRs, and security platforms into a unified dashboard. Through the integration between BrightGauge and x360Recover, MSPs can clearly track key metrics, including backup statuses, available storage, client and pr...

             You have several options when you want to search and restore Microsoft OneDrive folders backed up in x360Cloud: 1. Use Smart Search to find and restore a folder   Find a OneDrive folder using the Smart Search features and restore that folder with one click. This option works well when you are interested in one folder and know the folder...

What is Direct-to-Cloud (D2C)?      Direct-to-Cloud (D2C) provides you with the same full-featured, image-based backups of traditional x360Recover, but without the expense of deploying or managing a local appliance. Direct-to-Cloud was built to help MSPs simplify the work of managing backups. No required appliance and silent installation with an RMM...

Overview The following steps will help you diagnose issues you may experience with x360Recover. Note: If you follow these instructions and are still unable to resolve the issue yourself, we are standing by to lend a hand.  Please see the section E scalate recovery troubleshooting later in this article for details on how to open a Support ticket and ...

This method is specifically for ShadowProtect Cloud accounts that use ImageManager to replicate their images to the Axcient cloud. If you use Axcient's Online Backup File Manager to encrypt and replicate your data, you MUST the Online Backup Manager to restore your backup chains. (Review this article:  Method for Legacy ShadowProtect Accounts) Using...