ZFS is actually not just a filesystem; it's a suite of tools and a volume manager with RAID capabilities. Instead of mixing ZFS RAID with hardware RAID, it is recommended that you place your hardware RAID controller in JBOD mode and let ZFS handle the RAID. ZFS cannot use its native capabilities to protect the data when using a hardware RAID control...

Direct-to-Cloud (D2C) technical FAQS and additional information The technical FAQs and additional information in this section are designed as DIY resources for the more advanced features and functionality of D2C - when you may have questions after you have set up your protected systems and begun work with x360Recover tools.  Of course, you can alway...

Disclaimer: This is dangerous as it might cause a corrupt file system.  These instructions should be used with the guidance of Axcient's Tech Support. 1. Reboot the system and wait for the Grub boot menu to appear.  Press the <Down> and then <Up> cursor keys to interrupt the automatic boot countdown. 2. Enter E on the top line. 3. Scroll...

NOTE: These frequently-asked questions relate to orders that are shipped within the United States For orders shipped within the US: Q: Why does Axcient require my reseller tax certificate?  A: Axcient is required to collect sales tax on purchases shipped within the United States unless we receive a valid and current resale/exemption certificate for ...

Overview We often receive requests for a process to remotely access a bare metal restore (BMR) ISO environment. While it is not safe or secure to implement generic Remote Desktop Protocol (RDP) access into the base BMR Recovery ISO, it is easy to manually install and configure secure remote access to the Linux live cd environment.  Install and confi...

You can upload your company logo to rebrand the client's daily Health Digest report. PREREQUISITES:  Logo image must be JPEG or PNG. Logo image must be smaller than 2000 px wide by 500 px tall.   Logo image file size cannot be larger than 2MB. STEP 1. Login to the x360Portal. STEP 2. Launch x360Recover. STEP 3. From the dashboard, click Settings. ST...

Rapid Recovery 6.2 Disabling Warnings for Agent for Encryption over Data Transport Issue: On a source core running 6.2 or later, protecting an agent on 6.1.3 or prior triggers an error for encryption over data transport in the GUI. This function is available only on versions later than 6.1.3. Solution: To turn off encryption warning for pre-6.2 agen...

Customizing your backup snapshot retention lets you specify the length of time your recovery points are kept on a device before being automatically purged.  What is the best method for setting my snapshot retention settings? There are two methods available for determining how snapshot retention maintenance will be performed :   Tiered retention vers...

 x360Recover Agent Release Information  Agent Version:      v.2.30  Release Date(s):      Targeted release starting October 5 2021 Release overview  x360Recover Agent 2.30 is a feature release.  The primary focus of this release is to provide support for the agent orchestration feature introduced in x360Recxover 10.10.0 release. Summary of enhanceme...

What is happening? Axcient's x360Recover release 12.x includes an operating system upgrade to Ubuntu 18.04 LTS (Bionic Beaver).  When is this upgrade happening? We expect that the process of delivering this upgrade will take some time. Axcient will be releasing the upgrade in small batches. This is to allow our support team to monitor the upgrade pr...