NOTE: This method is for legacy ShadowProtect accounts only (accounts which use the Online Backup Manager to encrypt and then transfer the ShadowProtect images to the Axcient cloud.) This method is not appropriate for ShadowProtect Cloud accounts. When you use Axcient's Online Backup File Manager to decrypt your backed up ShadowProtect data, communi...

Overview FTP is the fastest method for downloading large files (such as virtual disk exports) from the cloud. Unfortunately, there aren’t any reliable, high performance FTP clients for Windows that are free to use.   Several commercial FTP clients are available (CuteFTP) but these are relatively expensive. Multi-threaded vs segmented downloads Multi...

Having your new x360Recover BDR appliance shipped pre-configured for DHCP IP address assignment is convenient for initial deployment.  But there are some critical reasons that you should never leave your devices set for DHCP long term. First, simple DHCP addressing is not guaranteed. Sooner or later, the address assignment will change, unless you se...

Flexible billing model   x360Recover has a flexible billing model, providing several licensing possibilities:   Appliance-based license billing: Appliance-based billing allows licenses on a per-device basis, with servers or workstations as end points at different prices. Direct-to-Cloud (D2C) billing: D2C delivers the full-featured backup of traditi...

    [Return to Guide to failover cluster services]     To ensure the best experience when recovering data from failover cluster servers, the following optional configuration steps are recommended for your failover cluster nodes. Best Practice #1:  Assign drive letters to shared volumes When virtualizing a protected system, protected disk volumes tha...

    Virtual Office FAQs: Start a Virtual Office Navigate a Virtual Office Configure a Virtual Office To start a virtual office: 1. In the x360Recover Manager, click Clients in the x360Recover navigation. 2. On the Clients page, click the Details button for the appropriate client. 3. On the Client Overview page, click the Recovery Wizard button. 4. O...

Overview Within the ShadowProtect management console GUI, a new agent/node connection in the Management View fails with the following message: The RPC server is unavailable Common Cause A firewall is blocking traffic from the ShadowProtectSvc.exe process on the BDR (or server running the management console GUI) to to the new agent/node machine. Reso...

Important: Please be aware that the legacy License Portal for x360Recover (formerly Replibit) described in this article will be deprecated in 2023. For additional details on using the new licensing process, please see Licensing in x360Recover Manager (RMC) ----------------------------------------------------------------------------------------------...

If you choose to configure your own appliance hardware, you will need to select hardware that meets the minimum recommended requirements listed below. For detailed instructions on deploying x360Recover on your own hardware, see  Install the OS - x360Recover - BDR Minimum recommended requirements Important hardware considerations: Intel Pentium and i...

Overview NOTE: Preload drives can only be requested for shipment within the United States.  If you are outside of the US (Canada, EMEA), please refer to our knowledge base for instructions on how to preload your data outside of the US. What is preloading (seeding)?  A preload (seed) data set contains all of the initial backup files you wish to send ...