Tami Sutcliffe

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Updated October 3rd, 2025 by Tami Sutcliffe

Feb 05 2025 - Manager (RMC) 6.00

Version:       x360Recover Manager (RMC) v 6.00 Release date:      February 05 2025 X360Recover Manager 6.00 includes workflow enhancements and bug fixes.  Summary of enhancements Added Job History table to Protected System details pages in RMC No need to drill down to the Vault & Appliance GUIs to view the history of jobs (or jobs in progress) ...

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Updated October 17th, 2025 by Tami Sutcliffe

Jan 2024 - Web 2.79.1 - x360Sync Release Notes

Component x360Sync Web Version 2.79.1 Release Date January 4, 2024 Fixes Fixed an issue with the drag-and-drop uploader not working when visiting a link to a shared folder   SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Free certification courses are available in the Axcient x...

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Updated October 25th, 2025 by Tami Sutcliffe

Reseller Tax Certificate FAQs - x360Recover

NOTE: These frequently-asked questions relate to orders that are shipped within the United States For orders shipped within the US: Q: Why does Axcient require my reseller tax certificate?  A: Axcient is required to collect sales tax on purchases shipped within the United States unless we receive a valid and current resale/exemption certificate for ...

2 min reading time
Updated September 9th, 2024 by Tami Sutcliffe

AUGUST 2024: Technical Newsletter

 Technical Best Practices NEWSLETTER               August 2024 | ARCHIVE Hey Tami,  Our technical newsletter outlines recent feature releases & updates, upcoming events, and relevant knowledgebase articles from Axcient. We hope you enjoy!   🕓  Register for early access: PST exports for x360Cloud  Accelerate your M365 restores Exporting Office 36...

2 min reading time
Updated August 6th, 2025 by Tami Sutcliffe

Jun 2025 - Server 3.6.32 - x360Sync

Component x360Sync Server Version 3.6.32 Release Date June 10, 2025 Fixes Stability improvements to the wipe process (permanent file deletion) Stability improvements for WebDAV  SUPPORT  | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Have you tried our Support chat for quick questions?...

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Updated October 1st, 2025 by Tami Sutcliffe

Protecting systems with encryption - x360Recover

Overview Many protected systems have some type of encryption enabled to enhance the security of their data. This article will discuss how x360Recover interacts with various encryption cases. Windows Bitlocker and other full disk encryption services NOTE: x360Recover fully supports backup and recovery of Windows systems using Bitlocker and other full...

2 min reading time
Updated September 18th, 2025 by Tami Sutcliffe

BRC - Replication failed due to SMBCIFS error

Problem: The user received the following error message when a replication job failed to start: Error - fuse: bad mount point `/uptiva/mounts/1/4/e$': No such file or directory main.c(smbcfs_main):866 ERROR: fuse_parse_cmdline\nUnable to mount //<IP Address>/e$ on remote host. Unable to mount //<IP Address>/e$ on remote host. Errors occur...

1 min reading time
Updated October 3rd, 2025 by Tami Sutcliffe

Jan 22 2025 - Manager (RMC) 5.30

Version:       x360Recover Manager (RMC) v 5.30 Release date:      January 22 2025 X360Recover Manager 5.30  includes workflow enhancements and bug fixes.  Summary of enhancements Added the ability to download the x360Recover agent from RMC with no need to access the vault or appliance GUI. Download Agent button added to Dashboard, Client Details, A...

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Updated October 24th, 2025 by Tami Sutcliffe

Jun 2020 - Synced Tool for Android Version v 4.8 Release Notes - x360Sync

     Component      Synced Tool for Android      Version      4.8      When      June 2020      Goals Extend uploading functionality Improve the upload experience for users   New features   The focus of this release is on improving the overall user experience when uploading, including extending uploading functionality.  Select multiple files to uplo...

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Updated September 18th, 2025 by Tami Sutcliffe

BRC - How to Locate the BMR ISO

Problem: The user is unable to find the BMR ISO download link. Cause: N/A  Solution: The latest BMR ISO can be found in the Downloads page of the User Portal at the following URL: http://portal.axcient.com/downloads/. User Portal credentials are required in order to access the User Portal. Please consult with the team member managing the Axcient pro...

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