Tami Sutcliffe

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Updated October 6th, 2025 by Tami Sutcliffe

3. Prep your BIOS - x360Recover

The following process prepares your system for installing the Axcient x360Recover appliance. Changing BIOS settings may be necessary if:  You need to change the default boot device to load from a USB Flash device. You need to enable Intel-VT or AMD-V Virtualization. You need to make changes to Performance, Power Management, or Sleep settings. The fo...

1 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

How to manage iSCSI targets - x360Recover

The iSCSI menu pane displays all currently exported iSCSI targets, including details about session identity and volume names.  To view examples of how to use iSCSI to recover Protected Systems and customer data, please review the Recovering Files and Folders article.  To manage iSCSI targets:  On the lefthand navigation click the iSCSI tab. You will...

0 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - How can I restore my OS and applications?

Overview If you have followed our instructions for backing up your OS and applications you will be able to recover quickly if your computer crashes. For Windows 7 systems, the procedure is to (1) download the bare-metal backup images containing your operating system and use these to restore your OS, and (2) download your data files. For other system...

3 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

Apr 20 2024 - x360Recover 14.0.0

    Version:     x360Recover 14.0     Release Date(s):      April 20 2024  Release overview x360Recover 14.0.0 is a maintenance release, focused on delivering the operating system upgrade to Ubuntu 20.04 LTS (Focal), as well as providing security fixes and elimination of bugs Summary of new features Ubuntu 20.04 LTS OS upgrade Backend support enhanc...

0 min reading time
Updated January 13th, 2026 by Tami Sutcliffe

Onboarding - Direct-to-Cloud Playbook

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

4 min reading time
Updated October 14th, 2025 by Tami Sutcliffe

Convert an existing IIS .pfx file (private cloud) -x360Sync

After x360Sync is installed and configured, you can set up SSL certificates to allow for secure connections to your Apache server. Specifically, you will need to add a .crt file (certificate file) and a bundle.crt file in your Apache SSL directory. Unsigned certificates are not supported.  When you create a new SSL certificate or wildcard certificat...

2 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

Mar 2024 - Thick Client 3.6.8 - x360Sync Release Notes

Component x360Sync Thick Client Version 3.6.8 Release Date March 28, 2024 (Private Cloud only) Fixes Fixed an issue when special characters in file and folder names could cause duplicates Fixed an issue when special characters in file names could cause recurring file events SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://par...

0 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Export a protected system disk with the NFS exports tool - x360Recover

Overview In addition to launching a virtual machine from the appliance, you can also export a protected system disk for recovery.  Using the Network File System ( NFS ) exports tool, you can allow remote systems to connect to the appliance or vault and then mount the export folder using the NFS protocol.  This is a two-step process:  First, in the P...

3 min reading time
Updated March 13th, 2025 by Tami Sutcliffe

Configure Azure/Microsoft SSO login for x360Portal

Overview Please follow these instructions to use Azure/Login with Microsoft SSO for the Axcient Partner Portal at http://partner.axcient.com  1. Go to the Axcient Partner Portal login page at https://partner.axcient.com 2. Click the Login with Microsoft button. 3. Click Accept for MSO365 permissions 4. Click Link to an existing use r  5.  After link...

1 min reading time
Updated December 10th, 2025 by Tami Sutcliffe

Manually select data for backup - x360Cloud

Microsoft 365 users:  How to manually select for backup After you configure service information for a client account, you can specify the Microsoft 365 end user accounts that will be backed up. If you decide not to automatically back up Microsoft 365 end user accounts, you can manually select accounts in the Accounts page. x360Cloud might take up to...

2 min reading time