Tami Sutcliffe

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Updated October 9th, 2025 by Tami Sutcliffe

How to remove an unwanted VSS provider - x360Recover

To resolve this issue, you need to determine what unnecessary VSS providers are present, remove them and revert to the previous status (if necessary). Open an elevated Command Prompt and type  vssadmin list providers  After you get the list of providers, identify the unnecessary ones. Now go to the Registry: 1. Open Regedit 2. Browse to HKEY_LOCAL_M...

0 min reading time
Updated October 9th, 2025 by Tami Sutcliffe

Install, register and configure the Mac Desktop Client - x360Sync

Note: These instructions are Mac-specific.For Windows instructions, see Install, register and configure the Desktop Client Overview of the Mac Desktop Client  End users can access their files, folders, and shared content from a multitude of end points, including the web portal, a mobile device, or their desktop client.  This article describes how an...

5 min reading time
Updated October 24th, 2025 by Tami Sutcliffe

Update the Google Admin User email - x360Cloud

What is a Google Admin User email?   When you create an organization for Google Workspace data protection in x360Cloud, the Google Admin User email is captured and used to synchronize accounts and protect Google Shared Drives. IMPORTANT: This Google Admin User email address must be up to date.  The email address of this Google Admin user account is ...

1 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - [2016b] Online Backup Manager Release #3.16.8

Online Backup Manager Release #:  3.16.8 Release Date:  Week of 08/16/2016 OBM version 3.16.8 was released as an auto-update hotfix to correct the following issue found within v3.16.7: Bug Fix: Fixed an issue with environments running older versions of .NET (below .NET 4.5.2) generating an error message, causing OBM backups to appear as though they ...

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Updated October 6th, 2025 by Tami Sutcliffe

5. Install the OS - x360Recover - BDR

Important note: Starting with x360Recover 14.1.0, the OS partition size for a single disk (Nano) installation has been increased. Deployment onto single disk devices smaller than 1TB (including Axcient branded Nano hardware devices)  is no longer supported  If you must reinstall the OS onto a single disk BDR unit with less than 1TB of disk space, yo...

3 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

How to use the Linux shell - x360Recover

Why study the Linux shell? Axcient x360Recover is deployed as a hardened Linux distribution.  As such, there is no graphical user interface display on the physical console - only a text mode Linux shell.  To simplify management of the device for those unfamiliar with using Linux shell commands, we have implemented a user account with limited access ...

3 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - How do I restore Exchange Server Stores?

Overview If you are using Exchange Server 2003, 2008, or 2010 on Windows Server 2003, Server 2008, SBS 2003, or SBS 2008, then you will download your *.edb and *.log files, dismount the existing Exchange Server Store, and then mount the new Exchange Server Store. Otherwise you will need to download the dump of your Exchange Server Database that was ...

1 min reading time
Updated April 16th, 2025 by Tami Sutcliffe

Value proposition - x360Cloud

Protect business productivity applications with x360Cloud for Microsoft 365 and Google Workspace  Data loss happens, even in the cloud. But can your clients afford to lose important emails, contacts, calendars, and work documents? Unfortunately, user errors including accidental deletion, malware infections, hackers, or malicious employees pose serio...

5 min reading time
Updated October 3rd, 2025 by Tami Sutcliffe

Delete (deprovision) a protected system - x360Recover

Important: Please be aware that the legacy License Portal for x360Recover (formerly Replibit) described in this article will be deprecated in 2023. For additional details on using the new licensing process, please see Licensing in x360Recover Manager (RMC)  ---------------------------------------------------------------------------------------------...

5 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

Appliance and vault reboots and hangs with MEI error after installation

Symptom: While installing the x360Recover software (to build an appliance or vault),  the hardware enters a reboot loop cycle with the following error:  mei: Init hw failure or mei: initialization failed This condition may also occur on initial reboot but not cause reboot loop cycle.  The error is the same. Resolution: The MEI needs to be deactivate...

0 min reading time