Tami Sutcliffe

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Updated October 6th, 2025 by Tami Sutcliffe

Create schedules in the appliance web interface - x360Recover

When the agent is installed on a protected system, you can create schedules and apply these schedules to protected systems.  All appliance schedules are created and maintained within the appliance. Backup types When you create a schedule, you define two types of backups: ·    The initial backup (also called a full backup) which copies all sectors of...

2 min reading time
Updated December 1st, 2025 by Tami Sutcliffe

Software downloads

Below are the software installation files needed to set up a new x360Recover BDR and begin to recover data. x360Recover Agents  These are direct download links to x360Recover agents: Windows (2.x) x360Recover Agent  https://updates.axcient.cloud/xcloud-agent/agentInstaller.msi (For Windows Agent installation, see (Windows) Install an agent) macOS x3...

2 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

v21.0.1 - Axcient DirectRestore (ADR) Release Notes

Version      21.0.1 Release Date       July 13, 2019 Overview  ADR 21.0.1 is a hotfix release. The primary focus of this release is to complete support for Microsoft Exchange Server 2019 by fixing essential bugs found in 21.0.0. Summary of Changes Added support for Microsoft Exchange Server 2019 Updated logos with new Axcient branding Updated docume...

0 min reading time
Updated January 13th, 2026 by Tami Sutcliffe

Onboarding - Direct-to-Cloud Playbook

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

4 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Jun 25 2020 - v 2.16.0 - Release Notes x360Cloud

     Version      2.16.0      When USDC:  June 24, 2020 AMS:    June 25, 2020      Goals Provide resellers with a granular view of the backup status of organizations Fix issues reported by users   CloudFinder is now x360Cloud Read more at  x360Cloud New Feature  Downloadable backup report As a reseller, you can explore the latest backup status for y...

0 min reading time
Updated October 24th, 2025 by Tami Sutcliffe

Backup for Files - Moving the Backup for Files installation directory to a different location

Overview   The Backup for Files product keeps an incremental backup cache in a subdirectory of the installation folder. The incremental backup cache is about 1.5% of the size of the backed up data. If you are backing up a large amount of data, this incremental backup cache can grow to be large, so you may need to move the installation directory to a...

2 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

Mar 2024 - Thick Client 3.6.8 - x360Sync Release Notes

Component x360Sync Thick Client Version 3.6.8 Release Date March 28, 2024 (Private Cloud only) Fixes Fixed an issue when special characters in file and folder names could cause duplicates Fixed an issue when special characters in file names could cause recurring file events SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://par...

0 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

How to manage iSCSI targets - x360Recover

The iSCSI menu pane displays all currently exported iSCSI targets, including details about session identity and volume names.  To view examples of how to use iSCSI to recover Protected Systems and customer data, please review the Recovering Files and Folders article.  To manage iSCSI targets:  On the lefthand navigation click the iSCSI tab. You will...

0 min reading time
Updated September 18th, 2025 by Tami Sutcliffe

BRC - Replication failed [winexe returned error]

Problem: The user receives the following error after a replication job fails: Backup "Backup Job"  on Device Failed --- Error - winexe returned error: Ok. The command completed successfully. The command completed successfully. winexe returned error: Ok. The command completed successfully. The command completed successfully. Errors occurred creating ...

0 min reading time
Updated October 7th, 2025 by Tami Sutcliffe

File and folder recovery

What is the best method of file and folder recovery?  x360Recover offers a variety of file and folder recovery options. Your best method depends on: which x360Recover services you use how many files/folders you need to recover if you need to preserve permissions This article walks through types of available file and folder recovery, including method...

5 min reading time