ISSUE Acronis does not remove it's VSS writer registry key when uninstalled. SOLUTION 1. Start > Run > Regedit and delete the registry Key for the Acronis provider. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSS\Providers 2. Open each key to view it's contents.   3. Locate the Acronis key. 4. Right click the Acronis key and export th...

Runbooks allow you to configure an automatic deployment plan for virtualized devices. Configuring a Runbook allows you to specify: Devices to be virtualized  The order in which the devices should be virtualized Resources to allocate to each device Wait time between the deployment of each device Runbooks can be leveraged for both Test and Production ...

Health digest notifications are outgoing messages intended to keep you informed of significant changes in the status of a client's devices.   When you configure health digest notifications, you will receive a health overview of your devices and services each day.  Triggers are based on threshold and connectivity settings defined on the Service Confi...

A guide for companies using Axcient services to facilitate HIPAA and HITECH compliance: ========================================== How Axcient Helps Organizations Comply with HIPAA & HITECH Axcient’s cloud, and certain Axcient services that run on Axcient’s cloud, meet the obligations required by HIPAA and HITECH to protect the privacy and secur...

     Component      Web Portal       Version      2.30      When      October 2020 New feature You choose which organizations participate in the  Thin Client BETA   In this release, we've included the ability for a partner-level administrator to enable the Thin Client BETA for any organization. This allows you to decide which customers will be provi...

We've introduced new functionality in our Retention Policy Manager, allowing greater flexibility when you are managing retention settings. In previous versions of x360Recover, you could only manage retention settings on an individual protected system basis, from the protected system Details page. With the new Retention Policy Manager feature in 12.5...

The Online Backup Manager (which may be branded for your company) has a logo like this: The retention settings for the Online Backup Manager can be adjusted as needed. Each individual  username has it’s own individual retention settings. You can increase this from the default setting, or lower it, as needed. Understanding the Retention Settings Rete...

[Return to Axcient BDR for Veeam Setup Guide ] To use your new Axcient Cloud Repository, you must add Axcient as a service provider on the Veeam backup server. First, verify that you have documented the following information: The user name and password for your customer’s user account created on the Axcient Cloud Repository.  The DNS name of the clo...

The iSCSI menu pane displays all currently exported iSCSI targets, including details about session identity and volume names.  To view examples of how to use iSCSI to recover Protected Systems and customer data, please review the Recovering Files and Folders article.  To manage iSCSI targets:  On the lefthand navigation click the iSCSI tab. You will...

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...