Tami Sutcliffe

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5 Articles Written Last Month

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Updated June 9th, 2022 by Tami Sutcliffe

Restore files and folders with D2C Recovery Center

  What is Recovery Center? Recovery Center  is a companion recovery platform for  Direct-to-Cloud (D2C )  protected systems. It is a stand-alone application that allows you to perform  file and folder recovery, virtual disk exports, and Hyper-V virtualization of protected systems.[ Complete details on Recovery Center ] Delete Where do I download Rec...

4 min reading time
Updated January 21st, 2025 by Tami Sutcliffe

AutoVerify Troubleshooting Guide - x360Recover BDR

Overview   AutoVerify is a method of validating and testing the integrity and recoverability of protected systems released with x360Recover version 8.3.0.  [Learn more about AutoVerify: ] With AutoVerify, each nightly Boot VM check performs a series of deep system integrity checks within the running virtual machine, to ensure that the protected syst...

4 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Backup for Files - How do I bill my customers?

Overview You will receive an invoice from Axcient that charges you, the partner, based on the amount of online backup storage, local-only backup devices, and email archiving mailboxes you have. (The exact price is listed in your partner contract.) In addition to your invoice from Axcient , monthly billing reports are available to you in the partner ...

3 min reading time
Updated November 20th, 2024 by Tami Sutcliffe

How do I create backups? - x360Sync

Overview   x360Sync allows administrators and end users to back up personal files and folders that exist on registered Windows and Mac machines. A backup is a root and is functionally the same as Synced Folder. Making a backup refers to the copying and archiving of your data so it may be used to restore the original when data is lost. Use Cases The ...

3 min reading time
Updated February 19th, 2025 by Tami Sutcliffe

Users in Manager (RMC)

In October 2023, we consolidated several services and tasks within x360Recover Manager.  This means you now manage your x360Recover users directly within x360Recover Manager , if you prefer (versus managing all users within the x360Portal. ) NOTE on direct user logins:   x360Recover Manager is accessed at my.axcient.net for direct user logins.  How ...

4 min reading time
Updated October 18th, 2023 by Tami Sutcliffe

Virtual Office FAQs

What is Virtual Office? The cloud failover feature in x360Recover allows you to start virtual machines in the Axcient Cloud of one or more protected devices. You can then create a Virtual Office running within the Axcient data center, using matching existing server configurations.  Virtual Office lets you self-manage using a secure, web-based applic...

0 min reading time
Updated January 22nd, 2024 by Tami Sutcliffe

Virtual Office FAQs and best practices

an Overview Axcient's Virtual Office is a powerful tool, designed to provide business continuity for your clients, but it can present a complicated environment to configure and manage.  What is Virtual Office? The cloud failover feature in x360Recover allows you to start virtual machines in the Axcient Cloud of one or more protected devices. You can...

5 min reading time
Updated February 26th, 2025 by Tami Sutcliffe

Supported configurations - x360Recover

The following information is designed to help you make decisions  - before  you begin working with x360Recover.  SUPPORTED CONFIGURATIONS UNSUPPORTED CONFIGURATIONS Supported Windows protected system configurations Minimum hardware recommendations Firewall ports (inbound) Firewall ports (outbound) Appliance requirements Vault requirements Supported ...

14 min reading time
Updated February 9th, 2023 by Tami Sutcliffe

Cannot access vault or appliance from x360Recover Manager

Problem On rare occasions, you may encounter an error like this when you are trying to connect to an appliance or vault from within x360Recover Manager:    Your secure tunnel session has expired Symptom Resolve this issue This may be caused by invalid cached data within your web browser. If you experience this issue, try the following steps to resol...

0 min reading time
Updated April 21st, 2022 by Tami Sutcliffe

Schedule an immediate backup of a protected system- x360Recover BDR

To schedule an immediate backup of a protected system:   1. In the left navigation, open the Protected Systems tab. You will see a list of the systems currently being backed up and protected by the appliance. 2. Click the appropriate System Name to open a detailed page on that system. 3. In the Protected Systems Details page, click the Schedule Now ...

0 min reading time