Overview Occasionally, a backup job will become stuck or appear to be hung up and not making any progress.  Usually, this is the result of the appliance becoming out of sync with the agent as to the status of the most recent backup job.  The following steps can be used to force the appliance to fail the stuck job and proceed on to the next backup at...

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

Note: These instructions are Windows-specific.For Mac instructions, see Install, register and configure the Mac Desktop Client Overview   End users can access their files, folders, and shared content from a multitude of end points, including the web portal, a mobile device, or their desktop client.  This article describes how an end user can install...

View the Axcient Product Roadmap   We've added a Product Roadmap to the x360Portal dashboard, delivering a current snapshot of the projects underway at Axcient. Click on the tile at the bottom of the x360Portal dashboard to open the full Product Roadmap: The top navigation on the Product Roadmap includes status reports on Axcient's released projects...

Runbooks allow you to configure an automatic deployment plan for virtualized devices. Configuring a Runbook allows you to specify: Devices to be virtualized  The order in which the devices should be virtualized Resources to allocate to each device Wait time between the deployment of each device Runbooks can be leveraged for both Test and Production ...

Technology Questions Why should a MSP choose x360Recover? An MSP should choose x360Recover for the following reasons: If they are dissatisfied with their current BDR vendor If they need a BDR solution for offsite backups and/or always-on business continuity If they are paying too much, need more flexibility, or need a better ConnectWise integration ...

Component x360Sync Thick Client Version 3.6.8 Release Date March 28, 2024 (Private Cloud only) Fixes Fixed an issue when special characters in file and folder names could cause duplicates Fixed an issue when special characters in file names could cause recurring file events SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://par...

Looking for all available Axcient Playbooks? Trying to select the best methods and options for a particular situation? We've compiled this index to help you compare recovery choices within x360Sync - in one convenient worksheet.  The goal is to find the best approach for your scenario - without necessarily researching every strategy available in our...

A guide for companies using Axcient services to facilitate HIPAA and HITECH compliance: ========================================== How Axcient Helps Organizations Comply with HIPAA & HITECH Axcient’s cloud, and certain Axcient services that run on Axcient’s cloud, meet the obligations required by HIPAA and HITECH to protect the privacy and secur...

 Online Backup Manager Release #:  3.19.57   Download Release Date:  Week of 02/20/2017                                                                                          Auto Update as Minor Version Release Date:  02/27/2017 OBM version 3.19.57 was released for manual download only (through the Axcient backup portal) on 2/23/2017.   This rele...