The GUI will only show the device if it is formatted NTFS.   The OS handles the mounting of the USB devices to /media, the GUI filters the /media for NTFS USB devices.   Please note that many SATA to USB converters pass the disks through as sata and not usb. In this case, you will need to use a device that is not an enclosure or docking station.   A...

Create an API member and API keys in ConnectWise To create an API member and generate API keys: STEP 1. Create a new role for the integration with x360Cloud: 1.1.  Log in to ConnectWise. Open Security Roles from the System menu. 1.2.  On the Security Roles page, click the plus icon to create a new role. STEP 2. Configure access rights for the new ro...

WebDAV allows you to map a network drive to your files in the cloud. This means, with WebDAV, you will not have to download files or install them.  Before configuring WebDAV, you should check with your administrator to ensure that this option is enabled in your system.  [See Troubleshoot WebDAV ] Map a network drive on a Windows machine To map a dri...

Welcome to the x360Portal Essential User Guide  This is a self-guided manual to walk through features and functionality for x360Portal.  Log in to x360Portal To get started, you will need to complete a few basic steps to register your account and create your password. To create an account and log in: 1. Locate the Welcome email. NOTE: If you cannot ...

Overview   AutoVerify is a method of validating and testing the integrity and recoverability of protected systems released with x360Recover version 8.3.0. [Learn more about AutoVerify: ] With AutoVerify, each nightly Boot VM check performs a series of deep system integrity checks within the running virtual machine, to ensure that the protected syste...

Welcome to your Direct-to-Cloud (D2C) onboarding tours   Axcient has launched  a series of Direct-to-Cloud (D2C) onboarding tours, designed to walk you through the key actions needed to set up your D2C.  Where do I find the D2C onboarding tours?  After you launch x360Recover from the x360Portal , you can access the D2C onboarding tours from the Dash...

When a VCCS (Veeam Cloud Connect Service) for any reason becomes unreachable to the appliance for a period of time, the appliance will no longer be able to perform the copy jobs and throw the following error: 'Cloud repository is unavailable due to service provider restrictions'. Even after the VCCS has become reachable again, the appliance might st...

Component x360Sync Private Cloud Version 3.6.21 Release Date June 16, 2025 Contents Thick Client Windows - 3.6.10Thin Client Windows - 3.6.30Thick Client Mac - 3.6.10Server - 3.6.32Web - 2.79.8Outlook add-in - 3.6.1 How to Install To update an existing x360Sync Private Cloud Server installation, simply launch the embedded Updater tool. To download t...

NOTE: These frequently-asked questions relate to orders that are shipped within the United States For orders shipped within the US: Q: Why does Axcient require my reseller tax certificate?  A: Axcient is required to collect sales tax on purchases shipped within the United States unless we receive a valid and current resale/exemption certificate for ...

  Version     Backup for Files Portal 2.41  Release Date     June 19, 2023  Summary of changes Seed Drive Request form has been updated. Customers can now select the size of the drive they would like to get (from 4 TB up to 16 TB) Default Machine Instance Removal setting for ShadowProtect accounts has been reduced from 7 days to 1 day. Now, when a p...