Tami Sutcliffe

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Updated October 8th, 2025 by Tami Sutcliffe

Install, register and configure the Desktop Client - x360Sync

Note: These instructions are Windows-specific.For Mac instructions, see Install, register and configure the Mac Desktop Client Overview   End users can access their files, folders, and shared content from a multitude of end points, including the web portal, a mobile device, or their desktop client.  This article describes how an end user can install...

4 min reading time
Updated December 1st, 2025 by Tami Sutcliffe

Software downloads

Below are the software installation files needed to set up a new x360Recover BDR and begin to recover data. x360Recover Agents  These are direct download links to x360Recover agents: Windows (2.x) x360Recover Agent  https://updates.axcient.cloud/xcloud-agent/agentInstaller.msi (For Windows Agent installation, see (Windows) Install an agent) macOS x3...

2 min reading time
Updated October 29th, 2025 by Tami Sutcliffe

Recovery Center User Guide

What is Recovery Center?  Recovery Center   is a stand-alone Windows application that allows you to recover data directly from the Axcient cloud, private cloud, or local Appliance. It offers recovery options ideal for Direct-to-Cloud users, with or without a local cache repository, as well as those with a local BDR appliance. With Recovery Center, y...

16 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

Axcient Product Roadmap

View the Axcient Product Roadmap   We've added a Product Roadmap to the x360Portal dashboard, delivering a current snapshot of the projects underway at Axcient. Click on the tile at the bottom of the x360Portal dashboard to open the full Product Roadmap: The top navigation on the Product Roadmap includes status reports on Axcient's released projects...

0 min reading time
Updated October 6th, 2025 by Tami Sutcliffe

Create and manage Runbooks

Runbooks allow you to configure an automatic deployment plan for virtualized devices. Configuring a Runbook allows you to specify: Devices to be virtualized  The order in which the devices should be virtualized Resources to allocate to each device Wait time between the deployment of each device Runbooks can be leveraged for both Test and Production ...

4 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

Backup for Files - Deprovision Procedure

Overview  The deprovisioning of a Backup for Files account requires completion of three tasks: Data deletion  Portal account removal  Removal of the Online Backup Manager (OBM) software  Task 1: Delete Data  Data is automatically purged 14 days after account deletion.  Data can be purged sooner if preferred, using a manual approach. (For instruction...

2 min reading time
Updated October 13th, 2025 by Tami Sutcliffe

Frequently Asked Questions

Technology Questions Why should a MSP choose x360Recover? An MSP should choose x360Recover for the following reasons: If they are dissatisfied with their current BDR vendor If they need a BDR solution for offsite backups and/or always-on business continuity If they are paying too much, need more flexibility, or need a better ConnectWise integration ...

2 min reading time
Updated March 13th, 2025 by Tami Sutcliffe

Configure Azure/Microsoft SSO login for x360Portal

Overview Please follow these instructions to use Azure/Login with Microsoft SSO for the Axcient Partner Portal at http://partner.axcient.com  1. Go to the Axcient Partner Portal login page at https://partner.axcient.com 2. Click the Login with Microsoft button. 3. Click Accept for MSO365 permissions 4. Click Link to an existing use r  5.  After link...

1 min reading time
Updated January 13th, 2026 by Tami Sutcliffe

Onboarding - Direct-to-Cloud Playbook

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

4 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

Create D2C backup policies (schedules)

Overview You can create backup policies (schedules) and apply these backup policies to protected systems - even before the agent is installed on the machine. All backup policies are created and maintained within the vault.   Backup policies allow for full flexibility when defining your Recovery Point Objectives (RPO) for each customer and protected ...

2 min reading time