Tami Sutcliffe

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11 Articles Written Last Month

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Updated September 17th, 2024 by Tami Sutcliffe

3. Enable agent support for Microsoft Failover Server Cluster Shared Volumes (CSV) - x360Recover

    [Return to Guide to Failover Cluster Services ]     Overview x360Recover has built-in support for handling Cluster Shared Volumes (CSV) within a Microsoft Failover Server cluster.  In this special operating mode, a disk volume may be shared by (and simultaneously accessible from) multiple servers, but only a single server within the cluster acti...

1 min reading time
Updated July 30th, 2021 by Tami Sutcliffe

Can I convert an installation of the Axcient brand to my custom brand?

Overview During your trial as a partner you would have installed the Axcient brand of the software on your computer and possibly some of your customers' computers.  When you have your own custom brand it is possible to convert the Axcient brand into your custom brand for those computers where you have installed and configured the Axcient brand. Inst...

0 min reading time
Updated July 27th, 2021 by Tami Sutcliffe

How to read Onboarding backup status messages - x360Cloud

x360Cloud's Onboarding backup status message helps clarify when initial backups are normally completing their expected onboarding cycle. x360Cloud's backup status reports differentiate between the initial backup (also known as the base image, when created for the first time) and regular incremental backups (which are covered by the ‘one successful b...

1 min reading time
Updated May 6th, 2025 by Tami Sutcliffe

Live product training signup page

Sign up for free, live product training here: Veeam Cloud (in less than 30 minutes):Connect to Veeam Cloud, create Tenant, and configure Backup Copy Job ...

0 min reading time
Updated November 6th, 2024 by Tami Sutcliffe

Meraki tips and tricks - x360Recover

Overview The Internet Protocol Security (IPSec) Site-to-Site VPN feature allows you to establish IPSec VPN tunnels from the Virtual Office in the Axcient Cloud to any standard compliant IKEv2 IPSec VPN gateway on your local network.  For details on preparatory steps, see Configure IPsec VPN site-to-site VPN Settings Meraki tips and tricks The VPN co...

0 min reading time
Updated September 27th, 2023 by Tami Sutcliffe

VSS Troubleshooting Guide - x360Recover

Overview For  a detailed listing of VSS errors when working with x360Recover: see VSS error codes x360Recover uses the 'volume shadow copy' (VSS) technology built in to Windows to safely perform backups of open files. VSS provides the functionality to take a snapshot of a volume, allowing backups to backup data from the unchanging snapshot instead o...

2 min reading time
Updated February 27th, 2025 by Tami Sutcliffe

How to restore an end user account - x360Cloud

Overview  If an entire x360Cloud end user account has been lost, you can restore it.  Note: OneDrive files deleted by a user in Microsoft 365 are not restored during user account restoration. In order to restore deleted files, perform a search and restore a granular file or folder.  For instructions, please see  How to restore an object or   How to ...

1 min reading time
Updated May 20th, 2022 by Tami Sutcliffe

Interpret speed test results - x360Recover

About the speed test To accurately estimate how long it will take you to upload your data, you should first test to see how fast you can upload data to the Internet. To test your upload connection speed while a backup is NOT running, we recommend that you use the Axcient Speed Test at https://speedtest.axcient.com/ What does the speed test measure? ...

1 min reading time
Updated September 6th, 2023 by Tami Sutcliffe

ConnectWise Asio™ - How to automate agent deployment - x360Recover

Overview  Axcient's x360Recover integration with ConnectWise Asio™ supports automated deployment of agents (for both appliances and Direct-to-Cloud) via Asio policies and packages. This article will describe the steps needed to deploy x360Recover agents for appliances and D2C in Asio, using those Asio policies and packages. Prerequisites 1. The Asio...

1 min reading time
Updated November 18th, 2022 by Tami Sutcliffe

BRC - Dell Hardware Migration

Archived 11.18.22 as per Tanya: See   ED-1348 What happened?  Starting in late November 2018, Axcient began shipping a new generation of hardware to support the next generation development of our BRC Business Continuity solution. This next generation hardware was OEM from Dell (PowerEdge 13G and 14G servers) and was branded as Axcient.   Why was thi...

1 min reading time