Tami Sutcliffe

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Updated July 28th, 2021 by Tami Sutcliffe

Troubleshoot File Server Enablement with Synology NAS Devices - x360Sync

File Server Enablement allows you to map a folder structure on a file server to a Team Share or a user account in the cloud. In addition to local paths, you can specify a network share, a UNC path, or a NAS device as a source for File Server Enablement. For more information on configuring File Server Enablement, please reference the Cloud-Enabling a...

1 min reading time
Updated July 23rd, 2025 by Tami Sutcliffe

Configure an appliance

Appliance setup and first-time login Configure a new BDR appliance Deploy a new BDR appliance Configure key appliance settings Configure replication to the vault Additional setup tasks In some situations, the x360Recover appliance can be the core customer-facing component of the x360Recover solution.  The appliance might be chosen to hold the backup...

12 min reading time
Updated June 18th, 2025 by Tami Sutcliffe

LFTP4WIN: Linux FTP client for Windows

Overview FTP is the fastest method for downloading large files (such as virtual disk exports) from the cloud.  Unfortunately, there aren’t any reliable, high performance FTP clients for Windows that are free to use.   Several commercial FTP clients are available (CuteFTP) but these are relatively expensive. Multi-threaded vs segmented downloads Mult...

5 min reading time
Updated July 27th, 2021 by Tami Sutcliffe

How do I log in? - x360Sync

Method #1: Log in to the Axcient x360Portal and launch x360Sync from your dashboard: Method #2: Navigate to https://syncedtool.com to access the hosted x360Sync service (SaaS).    SUPPORT  | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Free certification courses are available in the Ax...

0 min reading time
Updated December 27th, 2021 by Tami Sutcliffe

View and customize your AMP assets

Make the AMP work for your business Using the AMP, you can view and customize a variety of useful marketing assets -  for free. The following instructions will show you how to view and customize your assets.  Please let us know if we can assist you or if you have questions about using the AMP View your assets To get started, first log into the AMP v...

2 min reading time
Updated July 28th, 2021 by Tami Sutcliffe

How to re-send a user account password or welcome email - x360Sync

In the administrative web portal, you can use the Accounts tab to manage and support user accounts. In some instances, you might need to resend a user's password, or manually deliver a user's welcome email. Welcome emails typically include user credentials, a link to the web portal, and links to download apps and devices. To resend a user account pa...

1 min reading time
Updated August 16th, 2021 by Tami Sutcliffe

How to export protected systems with 4K disks (VHDX only) - x360Recover

Overview The native virtual disk export utility within x360Recover currently does not support creation of virtual disk images in native 4K block size.  However, this article will provide a workaround for creating a 4K formatted VHDX virtual disk file.  At present, Hyper-V is the only hypervisor with simple support for virtualizing protected systems ...

1 min reading time
Updated November 20th, 2024 by Tami Sutcliffe

How do I create backups? - x360Sync

Overview   x360Sync allows administrators and end users to back up personal files and folders that exist on registered Windows and Mac machines. A backup is a root and is functionally the same as Synced Folder. Making a backup refers to the copying and archiving of your data so it may be used to restore the original when data is lost. Use Cases The ...

3 min reading time
Updated September 25th, 2024 by Tami Sutcliffe

Linux for x360Recover Agent 3.10.0 - Sept 24 2024 release notes

   x360Recover Agent Release Information     Agent Version:     Agent for Linux v.3.10.0     Release Date(s):      September 25 2024   Release overview  x360Recover Agent for Linux 3.10.0 is a maintenance  release. The primary focus of this release is to address issues found during escalations. Summary of feature enhancements Enabled backup complete...

0 min reading time
Updated October 20th, 2021 by Tami Sutcliffe

Wipe a machine remotely- x360Sync

You can wipe (or "unlink") a machine from a user account, which is helpful in the event of a lost or stolen device.  NOTE: The remote wipe process will not initiate while the desktop client is offline. When the desktop client comes back online, it will then complete the remote wipe process. 1. In the Machines tab, click to expand the appropriate mac...

0 min reading time