Tami Sutcliffe

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8 Articles Written Last Month


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Updated August 17th, 2022 by Tami Sutcliffe

Mar 16 2022 - Manager (RMC) v 4.20

  Version:     x360Recover Manager (RMC)  v4.20  Release Date:     March 16 2022  Enhancements and bug fixes  x360Recover Replibit and Direct-to-Cloud (D2C)    Removed the Max Page content width limit from all RMC pages Fixed a bug where the csv file was not displaying all entries for Backup History Report    SUPPORT | 720-204-4500 | 800-352-0248 Co...

0 min reading time
Updated November 23rd, 2022 by Tami Sutcliffe

Navigate an organization

1. Navigate an organization In your x360Cloud Reseller Portal, navigate to the Organizations tab. The Organizations page The Organizations page is where you'll review and add client accounts for each organization being protected by x360Cloud. A complete listing of all client accounts within the desired organization is displayed. 1. On the Organizati...

2 min reading time
Updated March 31st, 2021 by Tami Sutcliffe


 NOTE:  From 2015 through 2018, many useful links were stored in the legacy "Partner Documentation" site In 2019, all of this content was archived and migrated to an internal data set Please contact Tami Sutcliffe with any questions about accessing this archive.     Original legacy site:    Internal site with mirrored links:  https://backup.securewe...

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Updated November 28th, 2022 by Tami Sutcliffe

Real Time Objective (RTO) calculator

Real Time Objective (RTO) calculator This valuable tool is fast and intuitive, any time you need to calculate the relative time for a data restore download.  https://info.axcient.com/rto-calculator Recovery Time Objective (RTO)  is a key metric in calculating how much downtime will cost your customers. Have you ever calculated exactly how much time ...

1 min reading time
Updated April 19th, 2022 by Tami Sutcliffe

Convert an existing appliance agent to Direct-to-Cloud (D2C)

Overview  Why switch an agent from appliance mode to Direct-to-Cloud mode? What happens during the switch from appliance to Direct-to-Cloud? A note about full backups in x360Recover Steps to convert an existing appliance agent to Direct-to-Cloud Billing considerations Wondering how to convert a Direct-to-Cloud endpoint back to appliance mode? Why sw...

4 min reading time
Updated July 27th, 2021 by Tami Sutcliffe

Search and restore OneDrive folders using Smart Search - x360Cloud

Use Smart Search to locate and restore OneDrive folders 1. Log into your reseller x360Cloud Dashboard. 2. Select the Organizations tab. 3. When the Organizations page displays, click the Name of the desired organization: 3. When that organization's Dashboard page displays, you will have access to the account details and reports. Note: If you are  an...

1 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Veeam - How to launch the Veeam Cloud console

1. Log into the Remote App Gateway using one of the links below that corresponds to the Data Center your organization has been assigned to: Salt Lake City, US - https://appgw.efscloud.net/RDWeb/Pages/en-US/login.aspx Atlanta, US - https://appgw.atl.efscloud.net/RDWeb/Pages/en-US/login.aspx Kelowna, Canada - https://appgw.ylw.efscloud.net/RDWeb/Pages...

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Updated May 9th, 2022 by Tami Sutcliffe

[Legacy] ShadowProtect - Backup for Files - OBM - Integrate ConnectWise

This content is outdated Please see  Backup for Files - Integrate ConnectWise API update: Jan 2020 ConnectWise PSA is business automation software that helps IT service providers efficiently manage all aspects of their business. ConnectWise is provided as a web application combined with a rich desktop or mobile client.  Axcient can be configured to ...

13 min reading time
Updated July 11th, 2021 by Tami Sutcliffe

Jun 23 2020 - v 2.15.0 - Release Notes x360Cloud

     Version      2.15.0      When USDC:  June 18, 2020 AMS:    June 23, 2020      Goals Provide an extra level of security for logins to the new UI Fix issues reported by users   New Features  Organization-level audit log  As an organization user, you can view a list of historical activities that occurred within your organization in the x360Cloud s...

1 min reading time
Updated August 26th, 2021 by Tami Sutcliffe

How to create new organization-level user accounts - x360Cloud

How to create new organization-level user accounts in x360Cloud 1. Navigate to the Settings page of the organization you want to create a new user for and switch to the Users tab. 2. Click the + icon (located to the right of the breadcrumbs) to open the Create User form. 3. Fill in the Create User form and click the Create button at the bottom of th...

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