Version       Application 2.51.0 When       March 28, 2024 Enhancements  Enabled Luxembourg per partner request   SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Free certification courses are available in the Axcient x360Portal under Training Subscribe to the Axcient Status pag...

View the Axcient Product Roadmap   We've added a Product Roadmap to the x360Portal dashboard, delivering a current snapshot of the projects underway at Axcient. Click on the tile at the bottom of the x360Portal dashboard to open the full Product Roadmap: The top navigation on the Product Roadmap includes status reports on Axcient's released projects...

Overview Synced Folder is the unbranded name of the folder where users access their synced content on their local machines. When the desktop client is installed on a local machine, it automatically creates Synced Folder, allowing users to access all of their synced items from this one central location.  The following instructions will show how to ch...

Overview With x360Sync version 2.5.3, desktop clients are required to pull valid root certificates for secure connectivity to the x360Sync Server. This requirement protects against man-in-the-middle attacks and provides an extra layer of security to our partners and their clients.  If this option is disabled on a machine, desktop client registration...

Scenario:  Appliance and vault devices use an Exchange server email account to deliver alert messages to a third party ticketing system (Like Autotask or ConnectWise.) Certain alerts (Like Agent Disconnect/Connect messages) are creating unwanted tickets in your PSA. Solution: Use Exchange Transport Rules to filter unwanted messages before they are d...

Overview This article covers the minimum steps needed to send ShadowProtect data offsite to the Axcient cloud.  This information is targeted to partners who are transitioning from StorageCraft cloud or another cloud provider to the Axcient cloud. A. Create a new account A new account must be created for every Shadowprotect BDR (site) that will be se...

Symptom In some instances, when attempting to create a new organization, you might receive an error message indicating that the organization limit has been reached. Cause If an organization limit has been reached, you will no longer be able to create new organizations. The system will still allow the sync process, logins, root creation, and so forth...

As a valued Axcient partner, you are always entitled to the latest version of our Online Backup Manager (OBM)  software at no extra charge. The OBM software has the ability to automatically download and install updates. By default, the OBM will download updates but waits to ask you (once per day) whether to install new versions. The following instru...

Appliance setup and first-time login Configure a new BDR appliance Deploy a new BDR appliance Configure key appliance settings Configure replication to the vault Additional setup tasks In some situations, the x360Recover appliance can be the core customer-facing component of the x360Recover solution.  The appliance might be chosen to hold the backup...

Essential User Guide    Section 4:   Manage vault or appliance This chapter of the Essential User Guide introduces features and settings within the appliance and vault UIs. Access these portals by navigating to the appliance or vault in x360Recover Manager and directly logging in via SSO.     Other resources:  Before you begin  - Requirements  How t...