Version:     x360Recover Manager (RMC)  v4.23  Release Date:     April 28 2022  Enhancements  Improved loading of the Organization Dashboard for large partners Added historical data to the 6-month device count graph on the Organization Dashboard overview for X360Recover, D2C, BRC and Fusion. Changed billing logic from rendered to powered state for...

How to launch Virtual Office These instructions will walk you through performing a production virtualization, which would be used in the event of a disaster. This type pf local failover VM can be used to temporarily replace production devices until a permanent replacement is ready.  Please note that you can also use the Virtual Office to (a) create ...

1. To create a Support ticket, log in to the x360Portal.   2. Click the Support tab. 3. Click the orange Create New button to add a new ticket. 4. When the Submit Request screen opens, select the request type you want to submit: Under the Request Type drop down, choose the product you need assistance with:  5.  After you have selected the desired pr...

Introduction to x360Portal  Protect Everything. What is the x360Portal? Axcient x360Portal Essential User Guide The Axcient x360Portal serves as a single pane of glass for everything related to Axcient products and services. This article will answer some frequently asked questions about what the Portal can do and how you can use the Portal most effi...

Component Recovery Center for x360Recover Direct-to-Cloud (D2C) Version 1.2.0 Release Date September 10 2021 Release overview Recovery Center 1.2.0 is a feature release. The primary purpose of this release is to provide feature enhancements and deliver a complete suite of recovery options for Direct-to-Cloud with local cache.   Enhanced features in ...

January 2023 release notes Ubuntu Bionic (18.04 LTS) Upgrade   Axcient's x360Recover release 12.0.0 includes an operating system upgrade to Ubuntu Bionic 18.04 LTS.   We will be releasing the upgrade in small batches, beginning in January 2023 and progressing through March 2023. x360Recover Manager (RMC) 4.41 - Jan 25 2023  [Click to expand...]  Ver...

Problem On rare occasions, you may encounter an error like this when you are trying to connect to an appliance or vault from within x360Recover Manager:    Your secure tunnel session has expired Symptom Resolve this issue This may be caused by invalid cached data within your web browser. If you experience this issue, try the following steps to resol...

When a desktop client's branding settings do not display as expected, ensure that you are using an .ico file for your selected icon.   Use the following site to generate an .ico file: http://convertico.org/  ...

Symptom In some instances, when attempting to create a new user account, you might receive an error message indicating that the organization’s user limit has been reached.   Cause If a user limit has been reached, you will no longer be able to create user accounts. The system will still allow the sync process, logins, root creation, and so forth to ...

For our partners running AxOS 7.0.0 or later, the BRC appliance Admin Self-Service Console enables partner administrators to handle routine appliance maintenance via an Interactive Appliance Shell. Accessing the BRC Admin Console on the BRC appliance The Admin Console can be accessed from the RMC Service Details page. Note: Please contact Axcient Su...