You can use the recover feature to retrieve the backup data of one or more protected systems on a vault back to an appliance.   This could become necessary if the customer's original appliance is damaged or lost and you wish to retain your existing snapshot history after replacing that appliance. Or you might also wish to convert a Direct-to-Cloud (...

What is the c lient health digest email? The client health digest email is a daily report, showing the health of all protected systems.  The daily client health digest email has two parts: a summary visualization and a detailed view. Introducing: Daily  c lient health digest emails In x360Recover (RMC) release v4.28, we updated the client health dig...

Problem The backup finishes with warnings. In the log viewer, you can see warnings similiar to the following:INFO: Uploading file: C:\Documents and Settings\Username\Application Data\Microsoft\Outlook\outlook.pstWARN: 30000: Failed to read data block from file: Permission denied [The process cannot access the file because another process has locked ...

     Component      Web Portal       Version      2.21.0      When      July 14, 2020      Goals Fix appearance issues for the Shared file and folder view Fixes Fixed an issue that prevented a user from previewing a shared file with the Open In menu. Corrected an appearance issue on the Shared Folder view that caused the file name to appear in the M...

This article explains how to manage throttling the replication traffic between an appliance and a vault. For instructions on throttling agent direct to cloud Vault traffic, see How to set agent throttling options   Replication from your on-site appliance to the cloud vault should be throttled to prevent upload traffic from choking your customer’s In...

Overview The backup manager software installed on customers computers will need to connect to our backup server to upload the data. Normally this server is identified in the software by the hostname backupserver.securewebportal.net. However, it is easy to change this to use your own server hostname (such as backupserver.mycompany.com). To do this re...

Customers have reported problems with syncing while Sophos anti-virus is running with on-access scanning enabled. Because the desktop sync client frequently 'accesses' files within your sync folder, we recommend that you exclude all sync folders from on-access scanning. ...

Overview  Axcient has a web service API that allows programmatic access to the functions of our partner portal. You may use this API to develop your own tools or integrations. Additionally, certain third-party tools, such as RMM tools, offer integration with Axcient and use our web services API. These tools will ask for your Axcient partner portal A...

     Version      2.7.0       When       March 10 2020      Goals Improve the organization creation flow Improve x360Cloud web application performance Fix issues reported by users Improvements Client-side caching  To improve the performance of the x360Cloud application, we've implemented client-side caching functionality in version 2.7.0. As result,...

Sometimes it is necessary to delete data from your backup set. If you have data you no longer want in the data set, or if you need to delete it before the set retention is reached, or for any other reason, when this is needed, deletion must be done from the Online Backup Manager.  If you use the Online Backup Manager for file and folder backup, you ...