This method is specifically for ShadowProtect Cloud accounts that use ImageManager to replicate their images to the Axcient cloud. If you use Axcient's Online Backup File Manager to encrypt and replicate your data, you MUST the Online Backup Manager to restore your backup chains. (Review this article:  Method for Legacy ShadowProtect Accounts) Using...

Problem: The user received the following error in the Unified Management Console (UMC). winexe returned error: Unable to connect to remote host using configured credentials. Errors occurred learning about remote client. Errors occured while setting up the task to run. Cause: The Axcient appliance is unable to access the target device for replication...

Why use Fast Delta for SQL and Exchange Servers? If a protected system houses a large database system, such as Microsoft Exchange or Microsoft SQL, you can improve backup performance by turning on Fast Delta. Due to Microsoft's  'cheating' (bypassing the normal Volume Shadowcopy Services processes), the agent cannot rely on VSS to determine changed ...

You can use the recover feature to retrieve the backup data of one or more protected systems on a vault back to an appliance.   This could become necessary if the customer's original appliance is damaged or lost and you wish to retain your existing snapshot history after replacing that appliance. Or you might also wish to convert a Direct-to-Cloud (...

             You have several options when you want to search and restore Microsoft OneDrive folders backed up in x360Cloud: 1. Use Smart Search to find and restore a folder   Find a OneDrive folder using the Smart Search features and restore that folder with one click. This option works well when you are interested in one folder and know the folder...

Overview With the release of our Public APIs, we’re excited to announce upcoming integrations that will push data into key third-party platforms. These integrations leverage our new API to streamline your workflows and help you gain deeper insights across your tools. IMPORTANT: If you do not see an Axcient x360 integration you need, please submit a ...

Welcome to your D2C onboarding playbook This playbook will help you become familiar with Axcient's x360Recover Direct-to-Cloud (D2C) Prepare your environment Access your x360Portal account Access your vault Work with a backup agent Manage backups Set up local cache for D2C Recover Additional documentation:  D2C Quick Start Guide       D2C  I ndex D2...

x360Recover is designed to allow for the possibility of recovering a system with a failed operating system disk. All backup data resides on a separate disk pool from the operating system.*  A backup copy of all configuration information is periodically written to the storage pool volume to facilitate complete recovery of a device with a failed OS dr...

Component x360Sync Thick Client Version 3.6.8 Release Date March 28, 2024 (Private Cloud only) Fixes Fixed an issue when special characters in file and folder names could cause duplicates Fixed an issue when special characters in file names could cause recurring file events SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://par...

Overview In addition to launching a virtual machine from the appliance, you can also export a protected system disk for recovery.  Using the Network File System ( NFS ) exports tool, you can allow remote systems to connect to the appliance or vault and then mount the export folder using the NFS protocol.  This is a two-step process:  First, in the P...