Purchasing from third party vendors The Axcient ordering portal no longer offers SSD drives for replacement or storage pool upgrades of x360Recover BDR units.  These devices are no longer available from our hardware provider.  If you need to replace failed drives out of warranty or add new drives to an existing unit to expand the storage pool, you c...

Version       Application 2.51.0 When       March 28, 2024 Enhancements  Enabled Luxembourg per partner request   SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Free certification courses are available in the Axcient x360Portal under Training Subscribe to the Axcient Status pag...

1. On the protected system, stop the agent service. 2. Delete the old VSS shadow copies. 3. Open the command prompt and type diskshadow  4. Delete shadows all   For Desktop systems: Type  dir   to display files and run efsvss-20**-r2-x86.exe   5. Start the x360Recover agent service. The appliance will check in with the agent and fail the job usually...

Issue Error: "Snapshot creation for the volume has failed" in aristos.log Background This is an internal Windows error, stating that it cannot complete the shadow copy process.  The error "Snapshot Creation for Volumes Failed" is always based on a protected-system. This error is from the Volume Shadow copy Service (VSS), a Windows service that suppl...

Overview  The x360Recover agent provides an optional access control password which may be used when performing recovery actions on a protected system. If desired, you may choose to configure this optional agent access control password during the initial installation of the agent. The optional agent access control password settings are accessed eithe...

Bare Metal Restore (BMR) is the process of recovering an entire protected system image back onto a newly repaired or replaced device, either physical or virtual. With bare metal restore, (as the name implies), there is no need to first load an operating system before beginning the recovery.  Using the Recovery Wizard, you can simply write the protec...

How to work with MFA Set up multi-factor authentication (MFA) in x360Portal To set up MFA in the x360Portal: NOTE: MFA is now required by default for all x360Portal accounts. Users will be directed to setup and configure MFA on first login. 1.  Log in to the x360Portal. 2. After logging in, you will be redirected to the Multi-Factor Authentication S...

  [See also x360Recover Essential User Guide: Choose an Axcient appliance ] Axcient offers a range of high-performance BDR hardware devices, shipped directly to you or your customer.   For ordering information, please review Order BDR appliances Warranty Information   Axcient understands the importance of your Axcient appliance investment, which is ...

The x360Recover Analysis Tool (AT) helps determine Windows VSS readiness.     If you need to submit an x360Recover Analysis Tool (AT) report to Support: When you open a support ticket for a backup issue, you may be asked to run the x360Recover Analysis Tool (AT)  The AT collects the x360Recover Backup Agent configuration and logs. The AT also includ...

Looking for information on creating backup schedules? See: Backup policies (schedules) Manage jobs  Job types The  Jobs  page contains information about current and historical job history. On the menu pane, you will see sub-menus for  Backup, Replication, Seeding, Conversion ,  System , and  Agent  type jobs.  To view job history: 1. Click Jobs on t...