Tami Sutcliffe

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Updated September 18th, 2025 by Tami Sutcliffe

BRC - How to replicate Exchange and SQL databases on Axcient BRC

Axcient intelligently backs up Microsoft Exchange and SQL Server databases. In an image replication job or when you specify Use Open File Manager in a file replication job, Axcient does the following steps when backing up an Exchange or SQL Server database: 1.    Alerts the application to quiesce the database gracefully to a safe state. 2.    Takes ...

4 min reading time
Updated March 10th, 2025 by Tami Sutcliffe

Windows Agent 3.9.0 - x360Recover

   x360Recover Windows Agent 3.9.0     Agent Version:     Windows Agent v3.9.0     Release Date(s):      Targeted release starting December 2 2024 Release overview   x360Recover Agent 3.x  is our next-generation agent platform, rewritten fully and independently from the legacy Replibit agent codebase. Internally referred to as ‘xCloud Agent’, 3.x is...

1 min reading time
Updated October 15th, 2025 by Tami Sutcliffe

Error: An unexpected error occurred on a send (receive). Problems with TLS 1.2 / 1.3

Examples of possible error messages Error message: The underlying connection was closed: An unexpected error occurred on a send. This error might occur when you are unable to restore mail to the original mailbox. Error message: An unexpected error occurred on a send This error might occur if you are unable to connect to Exchange Server. This error m...

2 min reading time
Updated October 8th, 2025 by Tami Sutcliffe

BMR local login credentials - x360Recover

Overview When you perform a recovery, the x360Recover recovery wizard requires local user credentials for the appliance or vault being used.  (Our roadmap includes adding support for x360Portal users via single sign on (SS0)  but this feature is not implemented as of Q2 2023.) Note:  Lockdown Mode does NOT need to be disabled to use bare metal resto...

0 min reading time
Updated November 14th, 2025 by Tami Sutcliffe

1b. Appliance warranty FAQs- x360Recover

See our main appliance warranty page for details on terms and prices Q: At the end of the 36-month lease term, I chose to purchase my leased x360Recover appliance. Will I continue to receive warranty-based appliance support for this appliance?  A: You will receive warranty-based appliance support through the duration of your warranty term. Often, th...

2 min reading time
Updated October 17th, 2025 by Tami Sutcliffe

Jan 2024 - Web 2.79.1 - x360Sync Release Notes

Component x360Sync Web Version 2.79.1 Release Date January 4, 2024 Fixes Fixed an issue with the drag-and-drop uploader not working when visiting a link to a shared folder   SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Free certification courses are available in the Axcient x...

0 min reading time
Updated August 23rd, 2024 by Tami Sutcliffe

May 2024 - v3.52.0 - Release Notes x360Cloud

Version       3.52.0  Date      North America — May 23 2024     Europe — May 29 2024  Goals Improve user experience with web application times Improve stability of backups and restorations Fix defects in UI\UX and address issues reported by users Fixes Fixed issue when search in “Filter by Collection“ in Smart Search is not showing any results. Fixe...

0 min reading time
Updated September 18th, 2025 by Tami Sutcliffe

BRC - How to Locate the BMR ISO

Problem: The user is unable to find the BMR ISO download link. Cause: N/A  Solution: The latest BMR ISO can be found in the Downloads page of the User Portal at the following URL: http://portal.axcient.com/downloads/. User Portal credentials are required in order to access the User Portal. Please consult with the team member managing the Axcient pro...

0 min reading time
Updated October 3rd, 2025 by Tami Sutcliffe

Feb 05 2025 - Manager (RMC) 6.00

Version:       x360Recover Manager (RMC) v 6.00 Release date:      February 05 2025 X360Recover Manager 6.00 includes workflow enhancements and bug fixes.  Summary of enhancements Added Job History table to Protected System details pages in RMC No need to drill down to the Vault & Appliance GUIs to view the history of jobs (or jobs in progress) ...

0 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

Microsoft Services Agreement

[from Microsoft Services Agreement] Published: 7/1/2019 © Microsoft 2020 https://www.microsoft.com/en-us/servicesagreement 6. Service Availability a. The Services, Third-Party Apps and Services, or material or products offered through the Services may be unavailable from time to time, may be offered for a limited time, or may vary depending on your ...

0 min reading time