Related information: Choose an Axcient appliance  Order BDR appliances Q: I leased an appliance from Axcient. What can I expect at the end of the term? A: As your lease nears its end, a representative from our Logistics team will reach out to you 60 and 30 days in advance to discuss options: whether you would like to keep the appliance by buying it ...

As an administrator, you can create data retention policies for each individual organization to determine how long revisions, synced data, and backups are stored in the system. Data is available according to those policies as long as subscriptions are paid in full. These policies are especially useful for organizations that need to comply with certa...

Overview Please follow these instructions to use Azure/Login with Microsoft SSO for the Axcient Partner Portal at http://partner.axcient.com  1. Go to the Axcient Partner Portal login page at https://partner.axcient.com 2. Click the Login with Microsoft button. 3. Click Accept for MSO365 permissions 4. Click Link to an existing use r  5.  After link...

Problem: The user receives the following error after a Cloud replication completes: OFFSITE_WARNING 02/05/2015 - 11:42:10 PM Off-Site Backup init task : DATABASE_DUMP_ONSITE failed. Details: (mysqldump: Error 2013: Lost connection to MySQL server during query when dumping table `EVENTS` at row: 7493 Cause: This is caused by an issue with the interna...

New! Canadian data center for x360Cloud Establishing a Canadian data center for x360Cloud has been one of our most requested features. Our new data center in Canada is online and ready for x360Cloud data backup and recovery. Our Canadian x360Cloud partners can now better protect their client's Microsoft 365 and Google Workspace data, while they comp...

Version Application 2.33.0 When March 21, 2023 Enhancement: Product Roadmap We've added a new Product Roadmap to the x360Portal dashboard, delivering a current snapshot of the projects underway at Axcient. Click on the tile at the bottom of the x360Portal dashboard to open the full Product Roadmap: The top navigation on the Roadmap includes status r...

Overview Within the ShadowProtect management console GUI, a new agent/node connection in the Management View fails with the following message: The RPC server is unavailable Common Cause A firewall is blocking traffic from the ShadowProtectSvc.exe process on the BDR (or server running the management console GUI) to to the new agent/node machine. Reso...

Welcome to the x360Sync Administrator  Guide This is a self-guided manual to walk through the administrator features and functionality for x360Sync. Looking for the x360Sync End User Guide? This introductory section provides an overview of x360Sync and acts as an index to connect with you the followinging documentation: Install and Configure the x36...

Overview: BRC as a virtual machine on VMware hypervisor hosts Traditionally, BRC is deployed as a physical hardware appliance, using enterprise-grade server hardware certified by Axcient for compatibility and support.  With increased demand for more deployment options, Axcient now offers the option of deploying BRC as a virtual machine (vApp) on VMw...

Overview x360Recover version 14.3.0 and newer now supports login to appliances and vaults using Cloud Org-User accounts from x360Portal and Recover Manager. What does this mean for you? Rather than relying on individually managed local device user accounts, you can now log in globally, using centrally managed Org User accounts created in Recover Man...