Tami Sutcliffe

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12 Articles Written Last Month


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Updated August 17th, 2022 by Tami Sutcliffe

Apr 28 2022 - Manager (RMC) v4.23

  Version:     x360Recover Manager (RMC)  v4.23  Release Date:     April 28 2022  Enhancements  Improved loading of the Organization Dashboard for large partners Added historical data to the 6-month device count graph on the Organization Dashboard overview for X360Recover, D2C, BRC and Fusion. Changed billing logic from rendered to powered state for...

0 min reading time
Updated March 21st, 2023 by Tami Sutcliffe

Virtual Office - Getting started - x360Recover (VO)

How to launch Virtual Office These instructions will walk you through performing a production virtualization, which would be used in the event of a disaster. This type pf local failover VM can be used to temporarily replace production devices until a permanent replacement is ready.  Please note that you can also use the Virtual Office to (a) create ...

2 min reading time
Updated March 14th, 2023 by Tami Sutcliffe

How to submit a Support ticket

1. To create a Support ticket, log in to the x360Portal.   2. Click the Support tab. 3. Click the orange Create New button to add a new ticket. 4. When the Submit Request screen opens, select the request type you want to submit: Under the Request Type drop down, choose the product you need assistance with:  5.  After you have selected the desired pr...

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Updated October 12th, 2022 by Tami Sutcliffe

Introduction to x360Portal

Introduction to x360Portal  Protect Everything. What is the x360Portal? Axcient x360Portal Essential User Guide The Axcient x360Portal serves as a single pane of glass for everything related to Axcient products and services. This article will answer some frequently asked questions about what the Portal can do and how you can use the Portal most effi...

1 min reading time
Updated October 26th, 2021 by Tami Sutcliffe

Sep 10 2021 - Recovery Center 1.2.0 - Release Notes

Component Recovery Center for x360Recover Direct-to-Cloud (D2C) Version 1.2.0 Release Date September 10 2021 Release overview Recovery Center 1.2.0 is a feature release. The primary purpose of this release is to provide feature enhancements and deliver a complete suite of recovery options for Direct-to-Cloud with local cache.   Enhanced features in ...

1 min reading time
Updated February 3rd, 2023 by Tami Sutcliffe

Jan 2023 release notes

January 2023 release notes Ubuntu Bionic (18.04 LTS) Upgrade   Axcient's x360Recover release 12.0.0 includes an operating system upgrade to Ubuntu Bionic 18.04 LTS.   We will be releasing the upgrade in small batches, beginning in January 2023 and progressing through March 2023. x360Recover Manager (RMC) 4.41 - Jan 25 2023  [Click to expand...]  Ver...

3 min reading time
Updated February 9th, 2023 by Tami Sutcliffe

Cannot access vault or appliance from x360Recover Manager

Problem On rare occasions, you may encounter an error like this when you are trying to connect to an appliance or vault from within x360Recover Manager:    Your secure tunnel session has expired Symptom Resolve this issue This may be caused by invalid cached data within your web browser. If you experience this issue, try the following steps to resol...

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Updated July 28th, 2021 by Tami Sutcliffe

Branded Icon Does Not Display - x360Sync

When a desktop client's branding settings do not display as expected, ensure that you are using an .ico file for your selected icon.   Use the following site to generate an .ico file: http://convertico.org/  ...

0 min reading time
Updated July 28th, 2021 by Tami Sutcliffe

What To Do When a User Limit is Reached - x360Sync

Symptom In some instances, when attempting to create a new user account, you might receive an error message indicating that the organization’s user limit has been reached.   Cause If a user limit has been reached, you will no longer be able to create user accounts. The system will still allow the sync process, logins, root creation, and so forth to ...

1 min reading time
Updated March 31st, 2021 by Tami Sutcliffe

BRC - How to use the BRC Admin Console

For our partners running AxOS 7.0.0 or later, the BRC appliance Admin Self-Service Console enables partner administrators to handle routine appliance maintenance via an Interactive Appliance Shell. Accessing the BRC Admin Console on the BRC appliance The Admin Console can be accessed from the RMC Service Details page. Note: Please contact Axcient Su...

1 min reading time