What is a High Availability (HA) Environment?  By default, the x360Sync Server Installer installs a single x360Sync, Apache, and database server on one machine (physical or virtual).   The basic recommended server requirements for this type of environment can be found in this document: Architecture - x360Sync  For advanced private cloud environments...

Version:       x360Recover 16.0.1 / 16.02 Release date:      April 28 2025 Release overview x360Recover 16.0.1 / 16.0.2 is a Maintenance Hotfix Release . The primary focus of this release is to deploy a custom build for MongoDB 8.0 required for upgrading to Ubuntu Jammy (22.04 LTS). Note: The default package for MongoDB is built with requirements fo...

Overview  There are several different approaches available for hardware migration from BRC to x360Recover.  The following document provides a step-by-step guide for migrating from Axcient BRC to x360Recover in Direct to Cloud mode, side by side with BRC, while the initial base image backup is sent to the Cloud.  Local cache may be enabled optionally...

As an Axcient x360Sync partner, you have access to the only File Sync and Share tool built from the ground up for MSPs and IT service providers. Your end users benefit from a seamless user experience and secure collaboration options; you gain peace-of-mind knowing that data is protected and secure.  This landing page can be used as a quick Table of ...

The system EFI partition is used by the GPT disk to map the disk partitions.  To create the system EFI partition during a BMR recovery, do the following: In the BMR Utility, select the Utils/Tools option.  Next, select the DOS Window option. In the DOS Window,  select the target disk, which will be the primary boot disk. The user will need to clean ...

Problem The backup finishes with warnings. In the log viewer, you can see warnings similiar to the following:INFO: Uploading file: C:\Documents and Settings\Username\Application Data\Microsoft\Outlook\outlook.pstWARN: 30000: Failed to read data block from file: Permission denied [The process cannot access the file because another process has locked ...

You are able to prune backup data on an appliance to create additional free space. Please note that this action is final. All data that is pruned will be permanently deleted and will not be recoverable. To prune any backup data: 1. On the UMC, navigate to the appropriate device backup job.  2. On the Image Backup page, click the prune option in the ...

1. To create a Support ticket, log in to the x360Portal.   2. Click the Support tab. 3. Click the orange Create New button to add a new ticket. 4. When the Submit Request screen opens, select the request type you want to submit: Under the Request Type drop down, choose the product you need assistance with:  5. After you have selected the desired pro...

Problem The backup fails with an error message similiar to the following:ERROR: 30000: Unable to initialize DAO/Jet db engine. [-2147221164 (0x80040154)] {eFS:Cliehe-JET:148} This indicates that either Microsoft MDAC or the Microsoft JET 4.0 engine is not installed properly. If the error message includes the error number 0x80040154 this is equivalen...

Problem: User is attempting to fail over an Exchange server using the Failover VM tool. Cause: In some situations, the required Exchange services do not start at boot-up. Solution: Do the following: 1. Go to the Microsoft Management Console (MMC)  services manager snap-in and check to see if all Microsoft Exchange … services with a startup type of a...