3. Manage & monitor from Manager (RMC)

x360Recover Essential User Guide

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   Essential User Guide    
   Section 3: Manage and monitor with x360Recover Manager

   Other resources: 

What is x360Recover Manager? 

x360Recover Manager  is a web-based platform, accessed through your internet browser and configured  with single-sign-on (SSO) access through the x360Portal Dashboard.  Our vision for this unified, single-pane-of-glass platform is to simplify and consolidate all of your Axcient deployment, configuration, and management.

This chapter of the Essential User Guide details how to use this "single-pane-of-glass" to monitor and report clients, vaults, appliances, and protected systems.

In this section: Manage & monitor from x360Recover Manager 

  1. [This page] Navigate x360Recover Manager
  2. Configure x360Recover Manager settings 
  3. Integrate x360Recover with a PSA
  4. Reports in x360Recover  

Frequently asked questions about x360Recover Manager (formerly RMC)

How can I access Manager?

You have single-sign-on (SSO) access to Manager through the x360 Portal Dashboard.

Where did the RMC go?

The Remote Access Console (RMC) was the centralized management dashboard previously used for BRC and Fusion products. The RMC has been integrated into x360Recover Manager, and Manager's dashboard now provides the tools previously available in the RMC.

Can I continue using the Global Management Portal (GMP)?

Yes; the GMP will continue to exist until all Direct-to-Cloud management functionality is fully available within Manager.

Can I perform client management and license provisioning from Manager?

No; this functionality is not yet available in Manager. Please continue using the Licensing Portal for client management and license provisioning.

Can I create multiple admin user accounts in the Manager?

When you create users in the Axcient x360 portal, they will each be granted automatic access to Manager. You can then adjust user privileges within Manager.


What does x360Recover Manager provide?

With Manager, you can:

  • Easily monitor backups through a streamlined, intuitive UI/UX.
  • Customize backup health monitoring
  • Create multiple admin accounts so that different administrators have privileges according to their specific organizational roles.
  • Receive daily health digest emails summarizing the 24 hours of backup health



Navigate x360Recover Manager 

The x360Recover Manager (previously known as RMC) is a web-based platform accessible through your x360Portal account with single-sign-on (SSO). The x360Recover Manager brings all x360Recover services together for one place to monitor health, configure settings, generate reports, and more. 

This article explains each of x360Recover Manager's main pages. Details around configuration will be covered throughout this user guide section. 

In this article: 

  1. Dashboard
  2. Clients
  3. Services
  4. Devices
  5. Vaults
  6. Reports



1. Dashboard 


  1. Click the Settings button to configure organization-wide alerts and thresholds, notifications, and a PSA integration.
  2. Click the Clients link to view the Clients page, which lists all provisioned clients.
  3. Click the Services link to view the Services page, which lists all provisioned appliances.
  4. Click the Devices link to view the Devices page, which lists all provisioned devices, including workstations and servers. 
  5. Click the Vaults link to view the Vaults page, including private vaults and the Axcient Cloud. 
  6. Client Health Status Display—This panel displays the health status, alerts, notifications, and activity across all clients and vaults. A complete list of health status descriptions can be found below.

Health Status Descriptions 

  • Activities of Interest—this panel lists important activities across all clients, services, and vaults. Each individual alert includes direct links to the corresponding activity, such as a virtualization or update. 
  • Requires Attention—this panel displays a list of clients that are in a Troubled state, usually because they have at least one device outside of the configured protection threshold. Devices that have failed the cloud replication will be included as well.
  • Warning—this panel lists clients with devices that have lost connectivity for an extended period of time as configured in the protection policy. This panel will also display alerts when a local or cloud replication job completes with warnings. 
  • Protected as Expected—this panel lists clients that are healthy and do not need attention at this time. Click Browse to view each client or vault. 
Delete

2. Clients 

The Clients page provides a summary of clients registered under your account. The list view offers at-a-glance information such as health status, protected servers and workstations, and number of services.

On the left-hand side of the page is a search and filter tool, which you can use to sort through the clients list. You can click the Filters button above the table to hide this tool. The clients list can be sorted by any column, such as by Health status. Click the icons on the top right to switch between List and Grid views.

Click into a client Name to view its Client Details page. Alternatively, click anywhere else on the row to expand and view more information. Click the View Client button to view the Client Details page. 


Client Details 

The Client Details page allows you to monitor a particular client and their devices. Click the Settings button to adjust the notification configurations or manage a PSA integration. 



3. Services 

The Services page provides a summary of all physical and virtual appliances registered to your organization. The list view offers at-a-glance information such as health status, tunnel status, and important identifying information.

On the left-hand side of the page is a search and filter tool, which you can use to sort through the list. You can click the Filters button above the table to hide this tool. The list can be sorted by any column, such as by Health status. Click the icons on the top right to switch between List and Grid views.

To view a Service Details page, click the Service Alias link. 

Alternatively, click anywhere on the row to expand the row and view more details. Access the Service Details page by clicking the View Service button, or log into the appliance directly by clicking the Appliance GUI button. 

Service Details 

The Service Details page allows you to configure service level SLA thresholds, view storage summaries, view entitlements, view a hardware description of the appliance, and more.


  1. Appliance Summary Message—This panel displays a message summarizing appliance storage.
  2. Appliance Service Details—This panel displays summary information for the appliance.
  3. Configure Service—This button launches the Configure Service page, where you can configure alerts and thresholds.
  4. Local Storage Summary—This panel displays a summary of the local storage usage.
  5. Private Vault Storage Summary—This panel displays a summary of Private Cloud Vault storage usage, if applicable.
  6. Cloud Storage Summary—This panel displays a summary of the Axcient Cloud Vault storage usage, if applicable.
  7. Protection Snapshot - This panel displays data distribution among protected devices.
  8. Device List—This panel displays a list of devices being protected. Click anywhere on the row to expand, then click the View Device button to view the Device Details page.



4. Devices  

The Device List displays a list of devices, separated into tabs by health status. The health statuses are explained below: 

  • Troubled—devices that are outside of the Protection Policy Threshold for the freshest recovery point. These devices are marked with a red health status symbol.
  • Warned—devices that are outside of the Protection Policy Threshold for loss of connectivity, or the most recent cloud replication occurred with errors. These devices are marked with an orange health status symbol.
  • Healthy—devices that are within the Protection Policy Threshold and have had no cloud replication issues. These devices are marked with a green health status symbol.
  • Parked—devices that have been previously protected and are still registered, but no replication jobs are currently running. These devices are essentially on standby.
  • All Protected—devices protected by the Service regardless of health status.
  • Unprotected Devices—devices registered to the appliance but not currently protected.


On the left-hand side of the page is a search and filter tool, which you can use to sort through the list. You can click the Filters button above the table to hide this tool. The list can be sorted by any column, such as by Health status. Click the icons on the top right to switch between List and Grid views.


Click the Download (csv) button to download a csv list of all devices. It includes all of the data from the table, including Health Status and Latest Local/Vault/Cloud Replication

Click into the Device Name to view its Device Details page. Alternatively, click anywhere else in the row to expand the row and view more details. Click the View Device button to view its Device Details page.

Device Details 

The Device Details page displays a detailed view of the health status and summaries of the protected device, including servers and workstations being protected by the Axcient x360Recover product line.

From this page you can click the Alert Settings button to set custom alert thresholds for this device. Note that changes will override the default thresholds set at the client or service level. 

You can also click the Recovery Wizard button to launch the Recovery Wizard. You can recover data, run a virtual machine, virtualize an office in the cloud, export a virtual disk, or conduct a Bare Metal Restore from this wizard.




5. Vaults  

The Vaults page provides a summary of the vaults you have and their status. You can use the Filter Vaults menu to filter vaults by vault name, health status, or vault type. 

You can click the Details button of a particular vault to see that vault's Vault Details page. 


Vault Details 

The Vault Details page displays a view of the health status of the Vault and also provides information to help you monitor the Vault and devices. The Vault Details page will vary slightly depending on whether you are working with a Private Cloud Vault or an Axcient Cloud Vault.

  1. Vault Message - If the vault is troubled or has warnings, this banner will explain the health status. 
  2. Vault Summary - This panel displays summary information, including Vault ID, IP Address, Software Version, Automatic Updates (opted in or not), and Tunnel Status. Click the Vault GUI button to log into the vault. Click Console to enter the Admin Console. 
  3. Protection Snapshot - This panel shows the services within the vault, and how much data each consumes. 
  4. Configure Vault - Click this button to edit vault alerts and thresholds. 
  5. Protection at a Glance - This panel shows what devices, services, and clients are being protected by the vault. 
  6. Vault Storage Summary - This panel shows how much data is being stored in the vault. 
  7. Devices - This is a list of devices protected by the vault. Click into a Device Name to view the Device Details page. Click anywhere else in the row to expand and view the jobs within that Device. Click the View Device button to view the Device Details page.



6. Reports   

There are two sets of tabs that organize Reports

The top row of tabs separates x360Recover Reports and D2C reports. 

  • The Definitions tab allows you to view, edit, or delete reports emailed on a daily, weekly, or monthly basis. 
  • The Auditor tab allows you to filter by certain type of system actions to generate a report useful for auditing purposes. 
  • The Notifications tab shows a list of notification history.

The second row of tabs designates the type of report; options vary depending on if x360Recover Reports or D2C is selected. 

Use the dropdown menus in the Filters panel to narrow down your results, then click Run Report to see the report data. 

Once a report is run, you can click the Create Report Definition button to save the report and email it on a daily, weekly, or monthly basis. You can edit or delete these schedules in the Definitions tab in the top row. 

Click the Download (csv) button to download the report as a one-time CSV file. 



In this section