Identify problems with the Trouble Report page - x360Recover

Written By Heather Hootman (Administrator)

Updated at July 15th, 2021

The Trouble Report page allows you to simplify the daily management and maintenance of your fleet of devices. 

The Trouble Report page lists Appliances, Vaults, and Protected Systems being managed by the Global Management Portal filtered to only display items with a highlighted problem. This allows you to view an overall status of each problematic device, with statistics scored in red, green, or yellow (yellow) to indicate status.

To monitor troubled devices:

  1. In the GMP, click the Trouble Report tab. The Trouble Report page displays, providing details of Managed and Protected System.
  2. In the Trouble Report page, view a listing of each device by type, including Appliance, Vault, and Protected System.
  3. Use the columns to view the details of each device. For example, to view the details of a troubled Protected System, reference the following columns:
  4. Reference highlighted cells for detailed status information:
    1. To view additional details, hover your mouse over a red or yellow (yellow) highlighted cell and review the pop-up bubble.
    2. The System Name column identifies the name of the Protected System.
    3. The Vault Name column identifies the name of the Vault where Protected System Snapshots are being replicated.
    4. The Agent Status column lists the operational status of the Agent installed on the Protected System.
    5. The Agent Version section displays the current version of the Agent installed on the Protected System.
    6. The Last Backup Time column lists the time of the latest backup.
    7. The Last Replication Time column displays the time of the latest Snapshot replicated to the Vault.
    8. The AutoVerify column displays the results of the chkdsk test and the heartbeat test.
    9. The Boot Check column indicates whether the Boot VM Check feature is turned on at the Appliance level.
    10. The Vlt Boot Check column indicates whether the Boot VM Check feature is turned on at the Vault level.
    11. The Backup Statistics column displays a count of completed, failed, and missed backups.
    12. The Vols column displays the Protected System volume(s) being backed up.
    13. The Retention column displays the Snapshot retention policies defined for all Snapshots, daily Snapshots, weekly Snapshots, monthly Snapshots, and Yearly Snapshots (for both the Appliance and Vault).
    14. The Disk Used column displays disk usage of the Protected System.
    15. The App Used column displays the disk usage within the Appliance.
    16. The Vlt Used column displays the disk usage within the Vault.
    17. A green cell indicates normal operations, such as an Agent being online, the date and time of a successfully completed backup, or a completed Backup with no failures.
    18. A red or yellow (yellow) cell indicates a potential issue, such as a Boot Check that is disabled.