You can configure branding options that conform to your company’s—or your clients'—branding strategy. For example, you can configure the system to take on a custom Logo, Icon, Splash screen, Company name, Company URL, Program name, Folder name, and Terms of service. These branding settings will affect the look of the web portal, mobile apps, and the...

x360Sync supports Web Distributed Authoring and Versioning (WebDAV), which is an extension of the HTTP protocol. WebDAV is another way for end users to view and edit files—both personal and through team shares—located in the cloud. NOTEFor private cloud environments, existing Certificate Authority signed SSL certificates must be modified to allow fo...

In addition to tracking usage, you can use the Activity Log page to create alerts so that you are notified when these events occur. These alerts help you stay informed of important events that take place within the system. For example, at the very minimum, it is recommended that you create a few important alerts, including: An organization reaches a...

The Managed Systems page displays details of all connected Appliances and Vaults. You can use this page to track the details of each Appliance and Vault connected to the GMP. For example, you can use the Version column to ensure each Managed System is running the latest version of the software. You can also use the Stats Time column to verify that e...

After the Thin Client is installed, it must be registered to your user account so that it can recognize the files and folders that belong to you. To register the Thin Client on a Windows machine: 1. After the Setup Wizard completes, the Registration Wizard will automatically launch. Alternatively, click the icon on your computer’s system tray or men...

Axcient x360Cloud for Microsoft 365 and Google Workspace   Backup. Search. Restore. Audit.   Protect business productivity applications with x360Cloud for Microsoft 365 and Google Workspace   Product Highlights: Microsoft 365 is the go-to productivity suite for businesses, but Microsoft only guarantees service uptime, not data integrity. Axcient is ...

May 2021 - Release Notes - x360Sync Component      x360Sync iOS Version      4.22  When      May 2021  Enhancements   N/A Fixes Fixed an issue where one item was cut off the top of a file list on the Favorite tab Fixed an issue that made "You don't have permission to download this content" message difficult to read Fixed an issue where My Files disp...

After the storage pool is configured for the appliance, you can begin to browse the Aapliance Web interface and configure key settings. To configure settings for the appliance: 1. In the left-hand navigation menu, click the Settings tab. 2. In the Settings page, click to expand each section that you want to update. For example, click the License Det...

If you are experiencing registration issues, please check the following: License availability—Check to ensure you have sufficient licenses to register the agent. Network connectivity—The agent must be able to communicate with the appliance. If networking errors or other issues interfere with this communication process, the agent will not successfull...

Version      2.87.0 When      North America - November 17, 2021     Europe - November 18, 2021 Goals Improve user experience when searching for and restoring backed up Exchange Email data Fix issues reported by users New Features Exchange Mailbox browser In version 2.87.0, we are delivering a new user experience for searching and restoring emails in...

September 2021 - Release Notes - x360Sync Component      x360Sync Thin Client Version      3.2.1 When      September 2021  Enhancements   Added support for File Server Enablement (FSE) and backups  Fixes Fixed an issue where agent was unable to read invalid filenames within Windows Known issues  N/A    SUPPORT  | 720-204-4500 | 800-352-0248 Contact ...

After an organization is created, you have the option of editing general settings and policies for the organization. To edit general settings for an organization: While in the appropriate organization, click the Settings tab. The Organization Settings page displays, showing the General tab. You will see general organization settings that were config...

All Team Shares—whether they are created by you or an end user—can be managed by clicking the Shares tab in the administrative web portal. In the Team Shares page, you can view a list of all Team Shares, manage content in Team Shares, edit subscribers to Team Shares, edit Team Share settings, and deactivate Team Shares. To manage Team Shares: In the...

For fast local recovery of a server or workstation, you can launch a Virtual Machine from the Appliance Web interface. This recovery approach allows you to host a server or critical workstation directly on the BDR while you rebuild or replace the original hardware. Note You should perform a recovery of any system running in Live Mode back to physica...

For larger file restore requests, or if you need to perform search operations to locate missing files, you can use the Start iSCSI tool. The Start iSCSI tool has the advantage of preserving original file and folder permissions and is the preferred method for recovering large amounts of data. This tool allows you to mount the recovery point on a work...

When the Vault is configured and ready to be used, you will be able to access the Vault Web interface from any browser. To log in to the Vault UI: Navigate to the Vault Web interface and log in. In the Vault Web interface, you will be prompted to configure Storage Pool settings. If you are vaulting to the Axcient cloud, please note that storage disk...

After you configure your organization, you will be redirected to the organization's Settings page, where you can configure additional settings for your client. For example, you can: Update service settings, Update general settings, including content visibility settings, and Create organization-level user accounts for your clients. To configure organ...

After you configure service information for a client account, you can specify the SharePoint Site Collections that will be backed up. Optionally, you can configure x360Cloud to automatically back up new SharePoint Site Collections. Only SharePoint Document Libraries are backed up. x360Cloud might take up to 24 hours to back up the selected Site Coll...

After you configure service information for a client account, you can specify the end user accounts that will be backed up. If you decide not to automatically back up Google Workspace end user accounts, you can manually select accounts in the Accounts page. x360Cloud might take up to 24 hours to back up selected end user accounts. The initial back u...

In the GMP, the Users page allows you to create an API key so that you can integrate each vault with the GMP. When you create a user in the Users page, the GMP automatically generates an API key that you can use for integration purposes. 1. In the GMP, click the Users tab.  The Users page displays, showing a list of all previously generated API keys...

When files and folders are added to the web portal, they automatically propagate down to your local machine; you can then find these files and folders inside your Synced Folder. In the same way, files and folders that are added to Synced Folder will automatically sync to the web portal and any other devices you have connected to your account. You ca...

WebDAV allows you to map a network drive to your files in the cloud. With WebDAV, you will not have to download files or install . Before configuring WebDAV, you should check with your administrator to ensure that this option is enabled in your system.  [See Troubleshoot WebDAV ] Map a network drive on a Windows machine To map a drive on a Windows m...

Version      2.84.0 When      North America - October 20, 2021     Europe - October 21, 2021 Goals      Fix issues reported by users  Improvements Simplified organization creation form and flow -- B illing information section has been removed Fixes   Fixes for customer escalations and markup issues.  Fixes for markup issues caused by long file and f...

October 2021 - Release Notes - x360Sync Component      x360Sync iOS Version      4.27 When      October 2021  Enhancements   Swiping down will now refresh the Favorites tab Updated for iOS 15 support Fixes Fixed an issue where the Search field would not disappear after hiding the keyboard Fixed an issue where photos could not be uploaded Fixed an is...

May 2021 - Release Notes - x360Sync Component      x360Sync Thin Client Version      3.0.1 When      May 2021  Enhancements   N/A Fixes Fixed an issue where folders disappeared and became inaccessible  Known issues  N/A    SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Free cer...

Version      2.76.0 When      North America - September 1, 2021     Europe - September 2, 2021 Goals      Fix issues reported by users  Action Required  Additional permissions required for x360Cloud Google Marketplace application. Google Workspace is requiring that all Google Contacts API calls be migrated to the new Google People API. This will req...

June 2021 - Release Notes - x360Sync Component      x360Sync Thin Client Version      3.0.3 When      June 2021  Enhancements   N/A Fixes Fixed an issue where files and folders were missing after reinstall Known issues  N/A    SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248 Free...

The Collaborative Web Editor allows you to edit documents, spreadsheets, and presentations when working in the web portal, without needing to download a separate application or navigate away from the system. Additionally, the Collaborative Web Editor allows you to make these changes simultaneously with multiple coauthors, and lets you see each edit ...

October 2021 - Release Notes - x360Sync Component      x360Sync Android Version      4.19 When      October 2021  Enhancements   Removed port number from hostname and Share Links Added the ability to refresh Share Links with swipe down action Users can now change permissions for recipients of Share Links they create Fixes Fixed an issue where two re...

Version      2.77.0 When      North America - September 8, 2021     Europe - September 13, 2021 Goals      Fix issues reported by users  Action required Additional permissions required for x360Cloud Google Marketplace application.   Google Workspace is requiring that all Google Contacts API calls be migrated to the new Google People API. This will r...

You can use the Storage Report to manage your devices over time. The Storage Report page is broken into two sections of reporting that you can monitor: The Vault Storage Utilization Report, and The Appliance Storage Utilization Report. Protected Systems are sorted from largest to smallest and limited to only the largest 10 systems. To view the Stora...

Overview x360Sync allows you to configure custom branding settings that conform to a company’s branding strategy or style guidelines. In the Branding page of the administrative web portal, you can define a custom logo, icon, splash screen, program name, and more. In addition to these options, private cloud administrators can apply a custom CSS style...

Sign up for a reseller account The first step to configuring your x360Cloud is singing up for a reseller account. For example, you can sign up for an x360Cloud trial account, which will trigger the x360Cloud reseller account creation process. You can sign up for an x360Cloud trial account from the Axcient Website. NOTE Trial accounts are valid for 1...

August 2021 - Release Notes - x360Sync Component      x360Sync Android Version      4.18 When      August 2021  Enhancements   N/A Fixes Fixed an issue where downloading files grater than 4MB would result in an error Fixed an issue where the Search field was missing on Android 7.0 and older Fixed an issue where rotating your device would change the ...

The Web Preview tool allows users to browse files and view shared items in the web portal and on mobile devices, without needing to fully download content. The Web Preview tool is hosted within Axcient’s server environment; however, private cloud partners can utilize the Web Preview tool by pointing to Axcient’s Web Preview Server. These settings ca...

Site-to-Site Open VPN allows you to create a single VPN endpoint for a local network through which any local user can connect to the Virtual Office.  When the Site to Site Open VPN endpoint has been configured, a virtual image is generated, which must then be downloaded and run on any VMware virtual machine software. Using Site-to-Site Open VPN is n...

In addition to reviewing the activity log and monitoring reports through the administrative web portal, private cloud partners also have access to the web-access.log file, which provides detailed information on captured events. The web-access.log file can be found in the x360Sync server log folder, and records the following actions: access denied au...

Version      2.88.0 When      North America - November 24, 2021     Europe - November 25, 2021 Goals Improve user experience for restorations progress tracking Fix issues reported by users  Action required  Additional permissions required for x360Cloud Google Marketplace application. Google Workspace is requiring that all Google Contacts API calls b...

With x360Cloud’s SmartSearch tool, you can quickly perform full-text search operations to find one or more Google Workspace objects. When you find what you’re looking for, you can view items directly within the x360Cloud browser, without needing to download content or navigate away from the system. Searching Best Practices As a best practice, please...

You can manage and update existing Customers and Locations from within the Licensing Portal. Specially, you can perform the following actions: Edit the name of the company. Deactivate, or temporally suspend, a Customer account (for example, due to non-payment). Activate a previously deactivated Customer account. Add a new Location to a Company accou...

You can optionally create organization-level user accounts so that your clients can log in to their instance of x360Cloud. When organization-level users log in, they can access the following functionality: Access their organization's instance of x360Cloud at http://cloudfinder.axcient.com; View organization backup reports; Perform organization data ...

August 2021 - Release Notes - x360Sync Component      x360Sync Web  Version      2.54.0 When      August 2021 Enhancements   N/A Fixes Fixed an issue with excessive log messages Fixed an issue with guest redirect loops  Fixed an error when sending messages to groups Fixed intermittent 500 errors related to branding Known issues  N/A    SUPPORT | 720...

After navigating the basic components of the RMC, you can begin to configure settings and notifications.  This section of the guide provides instructions for configuring organization, service, client, and vault settings....

Axcient x360Sync Collaborate With Confidence. Maximize employee productivity and mobility with x360Sync We live in a fast-paced, mobile world. How are your employees accessing and sharing files on the go?  The benefits of file sync technology are great, however most file sync solutions aren't secure, don't backup your data, and provide incomplete re...

If your organization has access to a commercial Microsoft 365 subscription, you can integrate x360Sync with Microsoft 365 apps, allowing users to edit files from within the web portal. To configure this feature, SaaS partners can simply turn on the Microsoft 365 policy in the administrative web portal; however, if you are a Private Cloud partner, yo...

If you are performing a Bare Metal Restore (BMR) to a system with dissimilar hardware, you will need to inject drivers into the offline system. To inject drivers: From the desktop, click to launch the Disk Manager utility from the desktop. In the Disk Manager utility, find the volume containing the C: drive of the Protected System. Mount this C: dri...

With reports, you can track various activities within the system, and export the report to your local machine. You can also set up recurring reports. Use the Reports page in the administrative web portal to generate these reports. NOTEAdministrators commonly use reports to track machine health and system activity. Reports are also utilized for billi...

You can change licensing models at any point in time. When updating licensing models, consider the following: Endpoint licenses are cumulative; you can add additional license packs over time to meet your needs. You can only assign one Storage license at a time to a location. Endpoint and Storage licenses are mutually exclusive. You can only assign o...

After you configure service information for a client account, you can specify the Google Workspace Shared Drives that will be backed up. If you decide not to automatically back up Shared Drives, you can manually select Shared Drives in the Accounts page. x360Cloud might take up to 24 hours to back up selected Shared Drives. The initial back up might...

The Clients page provides a summary of Clients registered under your account. The list view offers at-a-glance information such as health status, protected servers and workstations, and number of Services. On the left-hand side of the page is a search and filter tool, which you can use to sort through the Clients list. The Clients list can be sorted...

You can manage all backups—whether they were created by you or end users—by clicking the Backups tab. In the Backups page, you can manage the content of backups, browse the content of backups, and delete backups. When a user account is deleted from the system, the backup will deactivate, but will still be accessible in the Backups tab of the adminis...

After you configure service information for a client account, you can specify the Microsoft 365 end user accounts that will be backed up. If you decide not to automatically back up Microsoft 365 end user accounts, you can manually select accounts in the Accounts page. x360Cloud might take up to 24 hours to back up selected end user accounts. The ini...

Port forwarding is not enabled by default but can be configured to work in a virtual office.  NOTE: Enabling port forwarding could lead to network collisions if configured on a test virtual office. Do not enable and configure port forwarding for a test virtual office as productivity and data loss might occur. Additionally, Port forwarding must be en...

[For complete instructions on deploying x360Recover as a VM (Virtual machine ] In order to deploy Axcient x360Recover on VMware, you will need to create a new virtual machine guest. Create a New Virtual Machine Guest Use the VMware stand-alone client (5.5), vCenter, or Web client (6.0+) to create a new virtual machine guest for your x360Recover devi...

You can create and submit a Support request directly within the Support page. When you submit a request, you will be prompted to enter the following information: Product Subject Description Priority Level Issue Type Attachments After a Support request is submitted, you can review and track the following key details: Ticket ID Creation Date Last Acti...

Version      2.71.0 When      North America - July 28, 2021     Europe - July 29, 2021 Goals Add granularity to restores made in the OneDrive browser Fix issues reported by users Improvements Granularity of restoration in the OneDrive browser Previously, it was only possible for users to restore checked folders - but not files - in the browser. In v...

If you choose to replicate to the Axcient Cloud, you will be given a GMP virtual machine in the cloud free of charge. You will receive login credentials when you onboard as a new Partner. Navigate to the URL provided to you. If you are a Private Cloud partner, navigate to the URL configured when you installed the GMP. When prompted, type your Userna...

The Job Details page gives you a detailed breakdown of the specified job. The system will display three different types of jobs: Local backup jobs are listed for a local Appliance, Axcient Cloud backup jobs are listed for an Axcient Cloud Vault, and Private Cloud backup jobs are listed for a Private Cloud Vault. For example, the Job Details page wil...

After you configure service information for a client account, you can specify the Microsoft 365 end user accounts that will be backed up. Optionally, you can configure x360Cloud to automatically back up new user accounts. x360Cloud might take up to 24 hours to back up selected end user accounts. The initial back up might take up to 72 hours to compl...

Version      2.81.0 When      North America - October 6, 2021     Europe - October 7, 2021  Goals Fix issues reported by users  Improve user experience when browsing data backed up for multiple end user accounts Improvements Ability to switch an end user account in the Browser Previously, when browsing backed up data, users had to navigate back to t...

September 2021 - Release Notes - x360Sync Component      x360Sync Web Version      2.54.3 When      September 2021  Enhancements   N/A Fixes Fixed an issue with incorrect branding being displayed Fixed an issue where Thin Client incorrectly showed "update available"  Fixed an issue where downloading a ZIP file was empty Known issues  N/A    SUPPORT ...

In addition to allowing end users to lock and unlock files within Team Shares, you can set up Team Shares so that certain files automatically lock when they are opened for editing. This feature is a best practice, as it prevents collisions from occurring, especially in shared folders with many subscribers. When files are closed, they automatically u...

Alternatively, if you already have the required .key file, .crt file, and bundle.crt file, you can simply move these files into your Apache directory. You must also update the Apache httpd.conf file to reflect this change. To use an existing SSL certificate with Apache: In your server, copy the following files: .key file .crt file bundle.crt file Pa...

In certain circumstances, you might need to update agent settings after the installation process. For example, you can update the following details in the aristos.cfg file: A list of Backup Volumes. The IP address of the appliance. To update agent settings: 1. From the Services app on the target machine, stop and disable the agent service. 2. Naviga...

June 2021 - Release Notes - x360Sync Component      x360Sync Android Version      4.16 When      June 2021  Enhancements   Added the ability to stop, pause, and resume backups from the notification bar Added file path to search results  Fixes Fixed an issue where "Sort by Size" did not work offline Fixed an issue where pinned folders attempted to op...

The Vault Details page displays a view of the health status of the Vault and also provides information to help you monitor the Vault and devices. The Vault Details page will vary slightly depending on whether you are working with a Private Cloud Vault or an Axcient Cloud Vault. Vault Message - If the vault is troubled or has warnings, this banner wi...

After API Member and service default settings are configured in ConnectWise, you need to configure PSA settings in x360Cloud. To configure PSA settings in x360Cloud: 1. In the Reseller Portal, navigate to the Settings page and then click the PSA tab.  2. Click the Configure a new PSA System radio button. 3. In the PSA system drop-down menu, select C...

The Axcient Manager Dashboard embodies Axcient’s Manage by Exception philosophy. The Manage by Exception philosophy emphasizes the need to surface alerts, notifications, and activities that most urgently require your attention. In this way, you are able to resolve the most critical issues first, and ensure devices stay fully protected. Client Health...

Please refer to the full article here: Recover protected systems with 4K AF drives Support for protected systems with Advanced Format Disks (Native 4K block size.): Backup of protected systems with 4K drives requires agent version 2.25 and newer. Recovery of protected system data requires x360Recover version 10.1.0+. (Backups made with Agent 2.25 on...

ConnectWise is a professional services automation (PSA) platform for companies that sell, service, and support technology. If you use ConnectWise as your PSA platform, you can optionally integrate this platform with x360Sync in the following ways: Track alerts that originate in x360Sync. Systematize your billing process related to number accounts, t...

After you configure service information for a client account, you can specify the end user accounts that will be backed up. Optionally, you can configure x360Cloud to automatically back up new Google Workspace accounts. x360Cloud might take up to 24 hours to back up selected end user accounts. The initial back up might take up to 72 hours to complet...

Whether you ordered an Axcient-branded BDR Aapliance or decided to use your own hardware, the next step is to connect and configure the appliance for use. You will deploy an appliance at each customer location to hold the backup data received from installed agents, manage replication to the Cloud vault, provide the Web interface for the local site, ...

Axcient offers a range of high performance BDR hardware devices, shipped directly to you or your customer. Axcient BDR Appliances come in various form factors with a range of storage options. Please visit our Knowledgebase to learn more. You can buy or lease an Axcient BDR Appliance within the Licensing Portal. [  For details on leasing an Axcient a...

In certain circumstances, you might need to update agent settings after the installation process. For example, you can update the following details in the aristos.cfg file: A list of backup volumes. The IP address of the vault. To update agent settings: 1. From the Services app on the target machine, stop and disable the agent service. 2. Navigate t...

After logging in to the x360 Portal, you can optionally configure Multi-Factor Authentication (MFA). Enabling MFA on your account adds an additional layer of security by requiring the input of a uniquely generated code from another device, such as your smartphone. To configure MFA: 1. In the x360 Portal, click your account name and select Account Se...

Share links to folders can be created within the web portal, from the desktop client, or from a mobile device. To send a share link to a folder: In the web portal, right-click folder and select Share. Or, if you are working within the desktop client, right-click the folder, point to the SyncedTool menu, and select Share link. The Share Access dialog...

If you are restoring a Domain Controller, you will need to perform additional steps when booting for the first time after recovery. Simply restoring a Domain Controller to an earlier point in time is insufficient, as the directory is replicated to multiple Domain Controllers and time-stamped with a serial number to identify the latest version. For e...

As an MSP, you have a lot riding on service level agreements (SLAs) for the clients you support. x360Recover helps you meet these SLAs, with multiple recovery and restore options, helping you restore client data and applications faster than traditional file-based backup and restore tools. x360Recover gives you multiple options to restore lost or cor...

Version      2.86.0 When      North America - November 10, 2021     Europe - November 11, 2021 Goals  Fix issues reported by users   Fixes   Fixes for customer escalations and markup issues.  Fix for the inability to change admin user info for organizations with protected Google Workspace data.  Known issues  Restore sharing permissions option is un...

The Device List displays a list of devices, separated into tabs by health status. Click the Filters button to display a list of filters, including:  Client Service Vault Package You can also sort the table by clicking on any column name.  Click the Download (csv) button to download a csv list of all devices. It includes all of the data from the tabl...

In addition to using the web portal or the desktop client on your local machine, you can manage files and folders from an app on your mobile device. Mobile app versions include Android and iOS. You can manage your files and folders from various mobile apps, including the Android app and the iOS app. Find and download the Android app in Google Play, ...

In the x360Portal, you can use the Billing page to complete key Axcient billing tasks. If you have been assigned an Administrator or Accountant user account, you can manage payments, usage, statements, transactions, and more using the integrated NetSuite Customer Center. Pay your invoice You can access the NetSuite Customer Center using your preferr...

You can view a list of registered Protected Systems from the appliance or vault Web Interface. From the Appliance or Vault Web interface, you can view the status of Protected Systems, the Operating System, view currently protected volumes, and more. To view Protected Systems: 1. Log in to the Appliance or Vault Web interface. In this procedure, we a...

If you use an Android device, you can download the Android app in Google Play. The app allows you to: View, rename, delete, and move content, Upload content from your device, Easily edit Microsoft 365 content, Lock files and folders, Share files and folders (including secure shares), Manage share links, Automatically back up your photo gallery to a ...

When files and folders are added to the web portal, they automatically become viewable on your local machine, inside your Synced Folder. You can either keep content online to conserve local storage resources, or make files available for offline use. To upload files in the Thin Client on a Windows machine: On your computer (local machine), open the T...

The Global Management Portal (GMP) is a stand-alone, multitenant portal that allows for centralized management of your appliances and vaults and provides a single-pane-of-glass view of device status and protected system backups. The GMP allows you to: View dashboard and reporting details for all customers you support, Remotely access all connected A...

The Services page provides a summary of all Axcient physical and virtual appliances registered to your account. The list view offers at-a-glance information such as health status, tunnel status, and important identifying information. On the left-hand side of the page is a search and filter tool, which you can use to sort through the Services list. Y...

Version      2.70.0 When      North America - July 21, 2021     Europe - July 22, 2021 Goals      Fix issues reported by users    Fixes   Fixes for customer escalations and markup issues.  Fix for empty items shown in Recent Activity Report when OneDrive folder is restored using Select all. Known issues  Smart Search shows an incorrect number of mat...

The Trouble Report  page allows you to simplify the daily management and maintenance of your fleet of devices.  The Trouble Report page lists Appliances, Vaults, and Protected Systems being managed by the Global Management Portal filtered to only display items with a highlighted problem. This allows you to view an overall status of each problematic ...

As an  MSP, you have a lot riding on service level agreements (SLAs) for the clients you support. x360Recover helps you meet these SLAs, with multiple recovery options, helping you restore client data and applications faster than traditional file-based backup and restore tools.  x360Recover gives you multiple options to restore lost or corrupted fil...

After you configure PSA settings, you can turn on ticketing. To configure ticket settings in x360Cloud: 1. In the Reseller Portal, navigate to the Settings page and click the PSA tab. 2. In the PSA tab, turn on ticketing: Click the Ticketing Disabled toggle to turn on ticketing. Click the Save button when you are finished....

In the Reseller Portal, you can view a list of historical activities that occurred in the x360Cloud system. Events that are captured in the Audit Logs include: Search Restore User sign in and sign out  User updated organization settings To view audit logs: In the Reseller Portal, click the Audit Logs tab. When the Audit Logs page opens, you will not...

In the administrative web portal, you can use the Organization navigation menu to create and manage organizations and suborganizations. Organizations All of your organizations and suborganizations will be organized in a hierarchy within the Organization navigation menu, allowing for a scalable environment that can grow and change according to your n...

After you log in to the GMP, you can begin to browse the Management Guide. To update GMP settings: In the top navigation menu, click the Settings tab. In the Settings page, click to expand each section that you want to update. For example, click the Date and TimeSettings section to confirm that your time settings are correct. To update time settings...

Version      2.74.0 When      North America - August 18, 2021     Europe - August 19, 2021 Goals      Fix issues reported by users    Fixes   Fixes for customer escalations and markup issues.  Fix for OneDrive files being restored within archive emails when archive emails were filtered using Filter by collection  and all matching results were select...

You can optionally utilize iSCSI storage within your Appliance storage pool. iSCSI utilizes the network layer instead of a dedicated storage controller when performing disk and storage operations. Keep in mind that multiple network adapters should be employed when utilizing iSCSI for the Storage Pool in order to prevent network performance bottlenec...

For simple recovery of a few files or folders, you can use the Mount tool on the Protected System Details page to quickly browse for, and restore, data. This tool is available in both the Appliance and Vault Web interface. To download files and folders with the Mount tool: Open any Web browser and navigate to your Appliance or Vault Web interface. I...

After you create an API Member and API Keys, you will need to specify service defaults. To specify service defaults: 1. In ConnectWise, specify a default Service Board for the newly created API Member. This board will be used when tickets are pushed from x360Cloud. 2. In the System menu, click the Setup Tables link and navigate to the Service Board ...

The Settings page gives you access to a list of settings and configuration options to help you customize the Global Management Portal (GMP). For example, you can view or update the following key settings: The API Key tab allows you to retrieve your API Key. The Change Machine Name tab allows you to change your Machine or Host Name. The Change Passwo...

The Global Management Portal (GMP) allows you to schedule recurring reports so that you can stay informed of important events that occur in the system. You can customize report delivery from within the GMP and select from a variety of administrative and customer-facing report types. You can choose to have these reports delivered to any email recipie...

July 2021 - Release Notes - x360Sync Component      x360Sync iOS Version      4.24 When      July 2021  Enhancements   N/A Fixes Fixed an issue where users were unable to edit files they had locked Fixed an issue with shifted elements on the login screen Fixed permission issues with integration between Files App and Synced Tool Fixed an issue with 4...

If you choose to configure your own appliance hardware, you will need to select hardware that meets the minimum recommended requirements: Minimum recommended requirements Compatibility: Must be compatible with Ubuntu Linux 16.04 LTS (Xenial) 64-bit OS Hard Drives: SMR-based hard drives are not suitable as Replibit storage devices.** At least3 physic...

Navigate your reseller account The x360Cloud Reseller Portal allows you to: View overview information for each service instance, Create and update client accounts, View reports, and Manage settings for client accounts. To navigate your x360Cloud Reseller Portal: In the x360 Portal, find the x360Cloud product card and click the Launch link. Click the...

Search and view Microsoft 365 data With x360Cloud’s SmartSearch tool, you can quickly perform full-text search operations across all user accounts and connected services to find one or more objects. You can even search historical snapshots and version history. When you find what you’re looking for, you can view documents and emails directly within t...

Overview After you configure service information for a client account, you can specify the SharePoint Site Collections (Document Libraries) that will be backed up.  There are two methods you can use to select SharePoint Site Collections for backup with x360Cloud. Each is described in the instructions below: NOTES: When you back up a SharePoint Site ...

The Revision Rollback feature allows end users to restore all files within an entire folder (standard folder, Team Share, or Backup) to an earlier revision before a selected date. The Revision Rollback feature is particularly useful in situations where files might have been corrupted by ransomware; it utilizes a file’s revision history, and restores...

In the web portal, you can update your account settings, including your name, email address, and password. You can also set up advanced settings, such as Two-Step Authentication, quota alerts, and WebDAV access. To manage account settings: In the web portal, click the username drop-down button and select Account Settings. The Account Settings page d...

The Outlook add-in allows you to email links to files and folders using your Microsoft Outlook application. When you use this feature, you can share links to Synced Tool items, as well as local content, directly from within your email platform. Additionally, the Outlook add-in keeps track of the items that you have shared by creating and populating ...

You can create reports within x360Recover Manager to help monitor usage, appliances, vaults, and more. You can also download reports in CSV format. In Manager, you can create the following reports: The Usage Summary report summarizes service information and usage information. The Appliance Summary report provides details of a specific Axcient applia...

Version      2.85.0 When      North America - November 3, 2021     Europe - November 4, 2021  Goals Fix issues reported by users  Improve UX for organization creation Improvements Simplified organization creation form and flow -- organization address fields are no longer mandatory  Fixes   Fixes for customer escalations and markup issues Fix for new...

In addition to managing and sharing files and folders, you can also keep track of file listings and activity directly from the web portal. With the file report, you can generate reports for all of your files, and export the report to your local machine. Use the File Report page in the web portal to generate these reports. With the activity log, you ...

You can collaborate and share files in many ways. A Team Share is a shared folder that can be accessed by groups of users. Team Shares can be configured for users in your organization. When you work within Team Shares, it is important to be careful and courteous when you edit, delete, and move files and folders. Files and folders stored in Team Shar...

You have the ability to configure vault settings from within the RMC. For example, as a best practice, we recommend setting up vault-wide alerts and threshold settings. When you configure these settings, you select when a vault's health status changes. To configure vault settings: 1. In the Axcient RMC, click the Vaults tab. The Vaults page displays...

July 2021 - Release Notes - x360Sync Component      x360Sync Private Cloud         Version      x360Sync Server 3.1.0      x360Sync Thick Client 3.1.2      x360Sync Thin Client 3.0.3      x360Sync Outlook Add-on 2.7.0      x360Sync Web 2.54.3 When      July 2021 Enhancements   Updated to Apache 2.4.47 Updated installer to always run Visual Studio ru...

Depending on your administrator's settings, you can view and restore deleted files and folders from within the web portal. The ability to view and restore deleted content is one of many data protection features available to you. To restore files and folders from the web portal: In the web portal, click the My Files tab. In the toolbar, click the Sho...

You can create backups of files and folders that exist on your local machine. You might want to create a backup of a file or folder that you want to protect, but do not want to sync. Backups do not reside in , and cannot be shared with another user account. To create a backup, you can use the Backups tab in the web portal, where you can also manage ...

When you have successfully integrated your Managed Devices (Appliances and Vaults) with the Global Management Portal (GMP), you can actively monitor, manage, and remotely access these devices. After logging in to the GMP, you will be presented with a main navigation menu with a series of tabs. These tabs will allow you to navigate to all the reports...

Before you can begin utilizing the Global Management Portal (GMP) to track and monitor Managed Devices, you will need to first connect each Appliance and Vault that you would like to manage in the Global Management Portal. This integration process requires an API Key that is displayed on the Users page of the GMP. This API key will integrate each Ap...

Client notifications are outgoing messages intended to keep you informed of significant changes in the status of a client's devices. Triggers are based on Alert Configurations. To configure client notifications: 1. In the Axcient RMC, click the Clients tab.  2. In the Clients page, find the appropriate client and click the Details button.  3. In the...

For additional information, please review How to manage the storage pool - x360Recover If you encounter critical errors with your storage pool, including a degraded or failed disk, you will need to replace these disks as soon as possible to reduce the risk of data loss.  To replace a failed disk: 1. Log in to the Appliance Web interface. 2. In the l...

After you have created a customer and at least one location, the next step is to assign licenses to that location. To assign licenses: From the License Management left pane menu, click to expand User Management and then select Licenses. Locate the appropriate Customer and Location within the main window. Optionally, use the Search field to search by...

You can monitor Vault system information from the System Info page in the Vault Web interface. The System Info page displays detailed information about CPU usage, running processes, network data, disk usage, and more. To view Vault system information: Log in to the Vault Web interface. In the left-hand navigation menu, click the System Info tab. The...

The system provides many options for protecting—and optionally restoring—data. When you use the system, you can be sure that your data is safe and protected. For example, you can restore older revisions of files and folders, restore deleted files and folders, or use the Revision Rollback feature to restore all files within an entire folder to an ear...

The Device Details page displays a detailed view of the health status and summaries of protected Devices, including Devices being protected by the Axcient x360Recover product line. Device Summary Message—If the device is troubled or has warnings, this banner will display with a health status.  Device Details—This panel displays summary information f...

The Client Details page displays a detailed view of the health status of the Client, and also provides tools to help you configure notifications at the client level. Client Summary Message —If the Client is troubled or has warnings, this banner will display with a health status.  Account at a glance—Click into Services, Devices, Virtualizations, or ...

You can configure service settings for each client you support. For example, you can define the protection threshold under a specific Axcient service. To update service settings: 1. In the Axcient RMC, click the Services tab. 2. In the Services page, find the appropriate client and click the Service Alias or the the View Service drop-down button. 3....

The desktop client generates file sync warnings to alert end users of potential problems with the file sync process. Each warning provides an automated resolution option.  Common types of file sync warnings You might encounter a few different types of file sync warnings when working in Team Shares. For example: Collision: A collision occurs when one...

The Contacts page provides a consolidated view of your key Axcient relationships. You save valuable time and increase efficiency when you reference this consolidated view of your key relationships. NOTEYour Sales Representative and Customer Support Team names, email addresses, and phone numbers are customized specifically for you....

Version      2.75.0 When      North America - August 25, 2021     Europe - August 26, 2021 Goals Provide users with the ability to control the backup process for individual objects      Fix issues reported by users  Updates     Google billable SKUs/license types At Axcient, our goal is to ensure your partner experience is consolidated and simple. Pa...

After you review Audit Logs in the Reseller Portal, you can optionally export specific log entries to your local machine. You can even download files in .xlsx format, giving you access to native Microsoft Excel filtering tools to help you view and sort log entries. To export audit logs from the Reseller dashboard:  1. Navigate to the Reports page.  ...

Within Manager, you can generate reports detailing usage summary, appliance and vault details, and more. There are two sets of tabs that organize Reports. The top row of tabs separates BRC and D2C reports.  The Definitions tab allows you to view, edit, or delete reports emailed on a daily, weekly, or monthly basis.  The Auditor tab allows you to fil...

Version      2.72.0 When      North America - August 4, 2021     Europe - August 5, 2021 Goals Improve folder browsing UX Fix issues reported by users    Improvements  Default sorting for folders in the OneDrive Browser. Previously, folders in the Container Folders browser section were shown in random order. In version 2.72.0, we sorted the folders ...

What is the x360Sync Thin Client?   Before Thin Client, x360Sync kept a local copy of your files in sync with the cloud. Users chose which files to store locally through selective sync, and which to keep cloud-only.  However, as data and file counts grow, the storage footprint to keep that data synced locally also grows – consuming an increasingly l...

The Vaults page provides a summary of all Vaults registered to your account. The list view offers at-a-glance information such as health status, name, type (private or Axcient-hosted), number of protected servers, number of protected workstations, and number of Clients being protected. On the left-hand side of the page is a search and filter tool, w...

The Internet Protocol Security (IPSec) Site-to-Site VPN feature allows you to establish IPSec VPN tunnels from the Virtual Office in the Axcient Cloud to any standard compliant IKEv2 IPSec VPN gateway on your local network. Specially, you can use this feature during a site disaster to: Recreate the network in an organization with two or more sites l...

Overview In the web portal, you can optionally configure Two-Step Authentication for your account. In some instances, your administrator might require that you set up Two-Step Authentication. Two-Step Authentication adds a second verification step when you log into the web portal, or register, the Outlook add-in, or a mobile device. With Two-Step Au...

In the web portal, you can place locks on a whole Team Share, a subfolder in a Team Share, or a file in a Team Share. When an item is locked, a lock icon will be placed over the file or folder, and it will become read-only for others subscribed to the Team Share. To place a lock on a file or folder in the web portal: In the web portal, right-click t...

In the event of a disaster, you might need to temporarily run critical servers and workstations in the Cloud. Private Cloud Vaults can directly virtualize Protected Systems just like the Appliance, letting you quickly restore business-critical systems while giving you the extra time you need to repair or replace hardware. Direct Virtualization is di...

Using the icon on your computer's system tray, you can manage preferences, pause a sync process, and view warning messages. Manage preferences To manage your preferences, or to change your settings: Click the system tray icon, click the Manage button, and then select Preferences. The Preferences dialog box displays, showing the Overview tab. Use the...

Overview To help protect against events such as common brute force and dictionary attacks, the system will lock out user accounts after five failed login attempts. These accounts will remain locked for 30 minutes. If necessary, an administrator can unlock these user accounts from the administrative web portal. Unlock LDAP and Active Directory accoun...

Monitor an organization dashboard When you first log in to an organization, you will be presented with the Dashboard page. You can use this page to view connected services, activity reports, and backup statistics. To monitor the Dashboard: In the Reseller Portal Organizations page, click the name of the organization you want to manage. The client ac...

In addition to using the web portal and mobile apps, you can also manage files and folders from your computer (local machine) using the desktop client . The desktop client  includes a folder, called  Synced Folder , which stores your files and folders on your local machine. Files and folders that are added to  Synced Folder  will automatically sync ...

June 2021 - Release Notes - x360Sync Component      x360Sync Android Version      4.17 When      June 2021  Enhancements   N/A Fixes Fixed an issue where deleted pinned files would not be deleted Fixed an issue where the app would not respond when pinning over 100 files Known issues  N/A    SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Suppo...

When you first log in to the administrative web portal, you will see the Dashboard page, providing overview information for all organizations. Use the Organization navigation menu to view specific information for individual organizations. The Overview widget shows allotted space, and compares the percentage of used and unused space. It also displays...

You can create organizations and suborganizations for each of your customers. You can also create an organization for internal use. To create an organization: In the navigation menu, select the organization under which you want to create the new organization. For example, if you want to create a new organization under the master organization, select...

The Manage Storage page allows you to see the status and configuration of the Storage Pool and all disk volumes active within the system. From this menu pane, you can create or destroy the Storage Pool, replace failed disks and perform a rebuild of the Storage Pool, or add disks to the Storage Pool to expand storage capacity. To view storage setting...

If your vault is configured and accessible, you can begin the replication process for protected systems. Scheduling replication is a multi-step process: First, navigate to the appliance web interface and enter vault details into the vault settings page. As part of this process, you will define a replication schedule. Then, for each protected system,...

Service plans are bundles of features and policies that customers can opt-into through a registration form. When a customer submits a registration form, organizations are automatically created with a trial account based on service plan settings and information collected from the form. Service plans allow you to Invite customers and prospects to sign...

By default, the File Locking policy is turned on. In most cases, it is a recommended best practice to allow end users to lock and unlock files and folders within Team Shares. This feature is useful when an end user wants to prevent other user accounts from editing and syncing items when changes are being made, preventing sync collisions from occurri...

LAN Sync refers to a file synchronization approach that accelerates the sync process when a Team Share file or folder already exists on a Local Area Network (LAN). Typically, under a standard sync method, when a file is created in a Team Share, each subscribed device begins an individual sync process with the x360Sync Server. With LAN Sync, when a n...

If you use an iOS device, such as an iPhone or an iPad, you can download the iOS app in iTunes. This app allows you to: Open and view files and folders, Edit files, Lock files and folders, Share files and folders, Manage share links, Upload content from your device, such as photos, Automatically back up your camera roll to a synced folder, called Ca...

June 2021 - Release Notes - x360Sync Component      x360Sync Thick Client Version      3.1.0 When      June 2021  Enhancements   Added checks to prevent service disruptions Added telemetry in order to view agent health Made updates to storage indication in GUI Added options that allow users to resolve collisions in bulk Fixes Fixed an issue where th...

The Alerts tab in the lefthand navigation shows the status of any active or recent alerts generated by the Vault. For example, you can track replication status, storage failures, and more. The following alerts can be generated by the Vault: Degraded Storage Volume in ZFS Pool The Degraded Storage Volume in ZFS Pool alert is generated if a Vault stor...

Optionally, you can automate the agent installation process from the command line. Note If you are performing an automated network deployment, you must specify the fully qualified UNC network path to the agent file (for example, \\Server\Share\agentInstall.msi, NOT F:\Share\agentInstall.msi). To install or uninstall the agent from the command line: ...

When new end users receive their welcome email, they are often provided a direct link to download file sync tools, including any device-specific apps. Alternatively, end users can access links to download tools from the web portal. When end users install desktop clients, they are asked to register the desktop clients to their user accounts. These re...

September 2021 - Release Notes - x360Sync Component      x360Sync Thick Client Version      3.2.0 When      September 2021  Enhancements   "Read only" files can be edited with online editor Added automatic collision resolution for certain collision types Added parallel uploads Updated agent default upload methods to enhance speed  Fixes Fixed an iss...

You can create email templates that are used when distributing emails related to new user accounts, new guest accounts, share emails, multiple share emails, and Team Share emails. You can customize the text of the email templates, and even use HTML to customize styles and add images. Template types You can create email templates for the following em...

April 2021 - Release Notes - x360Sync Component      x360Sync Thin Client Version      3.0.0 When      April 2021  Enhancements   Released Thin Client for general availability Fixes Fixed an issue where "file modified" timestamp was missing Fixed an issue where Team Shares were duplicated Fixed an issue where navigating large roots caused the machin...

You can organize end users into Groups to help you manage accounts. When you create a Group, you select accounts that are included in the group, so that the group acts as a single entity within x360Sync. For example, when creating Team Shares, you can add one single Group to the Team Share, rather than selecting and managing separate accounts. You c...

After using the x360Cloud SmartSearch tool to find a backup object, you can optionally perform restore operations on this object. For example, you can restore the following object types: Document (for example, from a SharePoint Document Library, OneDrive, or Shared Drive) Email Event Contact NOTE: Nested folders need to be restored individually. To ...

Version      2.73.0 When      North America - August 10, 2021     Europe - August 11, 2021 Goals      Fix issues reported by users    Fixes   Fixes for customer escalations and markup issues.  Fix for “docx”, “xlsx” and “pptx” file restorations to SharePoint getting “Partial” restoration status even though these file types are successfully restored....

When the VPN has been configured, the Virtual Office will generate a link that allows you to connect to the VPN. This link can be copied and sent to the desired recipients.  1. On the  Configure: Virtual Office  page, click the  Login to VPN  button in the VPN section. 2. On the VPN Access page, enter login credentials. These are the same credential...

In addition to collaborating and sharing content with internal users, end users can also share files and folders with outside third parties. These outside users are called guests.  Guest accounts are intended for users who are not members of an organization.  These guest users have limited access to the system, allowing for the sharing of files or f...

August 2021 - Release Notes - x360Sync Component      x360Sync iOS Version      4.25 When      August 2021  Enhancements   N/A Fixes Fixed an issue when selecting multiple videos for upload  Fixed an issue where not all files were moved when multiple files had been selected Fixed an issue where taking a photo from the app would cause the loading ani...

After the Storage Pool is configured for the vault, you can begin to browse the Vault Web interface and update key settings. To access the Settings tab: 1. In the left-hand navigation click the System Settings tab. 2. In the Settings page, click to expand each section that you want to update.  For example, click the Email Notifications section to co...

When you create a suborganization, certain policies will be inherited from its parent. Inherited policies can only be managed by higher-level organization administrators. If you assign an organization administrator to a specific suborganization, he or she will not see inherited policies in the Policies page, regardless of whether this policy is turn...

Share links to files can be created within the web portal, from the desktop client, or from a mobile device. To send a share link to a file: In the web portal, right-click the file and select Share. Or, if you are working within the desktop client, right-click on the file, point to the SyncedTool menu, and select Share link. The Share Access dialog ...

Version      2.69.0 When      North America - July 15, 2021     Europe - July 19, 2021 Goals Improve the backup browsing experience by adding the ability to set a point in time for exploration of backed up data in the OneDrive browser Fix issues reported by users    New features Ability to browse and restore data in the OneDrive browser as of a spec...

The Service Details page allows you to configure service level SLA thresholds, view storage summaries, view entitlements, view a hardware description of the appliance, and more. Appliance Summary Message—This panel displays a message summarizing Appliance storage. Appliance Service Details—This panel displays summary information for the Service. Con...

Version      2.78.0 When      Europe - September 16, 2021     North America - September 20, 2021 Goals      Fix issues reported by users  Action required Additional permissions required for x360Cloud Google Marketplace application.     Google Workspace is requiring that all Google Contacts API calls be migrated to the new Google People API. This wil...

Autotask is a complete professional services automation (PSA) platform that allows companies to develop, sell, bill, and implement technology solutions. If your company uses Autotask, you can optionally integrate this platform with the system. Specifically, when you integrate with Autotask, you can map organizations in x360Sync to accounts within Au...

With the x360Recover 10.7.0 release, partners can securely access vaults and appliances through single sign-on (SSO).  NOTE : Partners should c reate and manage user accounts in x360Portal and use SSO to access x360Recover, x360Sync, and/or x360Cloud. This update provides the following: Simplified user experience: Eliminates the need to remember mul...

August 2021 - Release Notes - x360Sync Component      x360Sync iOS Version      4.26 When      August 2021  Enhancements   Updated New Item menu to support iOS dark theme Updated Secure Share screen to support iOS dark theme Fixes N/A Known issues  N/A    SUPPORT | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/lo...

After creating organizations or suborganizations, you can create user accounts manually, from an authentication source (such as Active Directory), or import user accounts from a CSV file. When new user accounts are created, you can optionally turn on automatic email notifications so that end users receive account information and a link to access the...

The Training page provides instant access to all Axcient Product Certification courses and training resources. In the Training page, you can: Browse Product Certification courses and training resources. Complete Product Certification courses. Track progress. To view all available Product Certification courses and start a new Product Certification pa...

Component     Web Portal Version     2.53.0 When     July 20, 2021   Enforced two-step authentication for all admins Updated PDFTron license Updated banner to notify administrators that two-step authentication will be required    SUPPORT      | 720-204-4500 | 800-352-0248 Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0...

A valid CA signed SSL certificate must be installed on both the Apache server and the x360Sync application server. Specifically: A valid CA signed SSL certificate must be installed on your Apache server to allow mobile devices to connect. A valid CA signed SSL certificate must be installed on your x360Sync application server to allow desktop clients...

x360Sync delivers email notifications to communicate important information and activity. These emails can be user-generated or system-generated. User-generated emails—the From field of a user-generated email is populated with the name and email address of the user who initiated the action. A user-generated email communicates: Account, guest, and Gro...

You can see the status of your Axcient BDR orders from the Licensing Portal. To manage Axcient BDR orders: From the License Management left pane menu, click to expand My Account and then select My BDR Orders. To review the status of your pending BDR order, click the View Details button. Optionally, click the Cancel button to cancel an order that has...

After you deploy the Appliance at the Customer Location, you should perform periodic checks to ensure the Appliance is functioning as expected. You can perform various management tasks within the Appliance Web Interface to: Monitor, view, and respond to alerts, Manage storage, and View system information....

You can turn on the Privacy Mode feature for a lower-level organization and its suborganizations, which disables your ability to view data in personal folders, Team Shares, and backups. The purpose of this feature is to allow you to successfully manage the system for customers without accessing or viewing potentially sensitive customer information. ...

After you configure service information for a client account, you can specify the Shared Drives that will be backed up. Optionally, you can configure x360Cloud to automatically back up new Shared Drives. x360Cloud might take up to 24 hours to back up the selected Shared Drives. The initial back up might take up to 72 hours to complete. Future backup...

Using WebDAV, your end users can view and edit files located in the cloud. For information on known issues, please reference the Supporting WebDAV section of the Guide. NOTEFor WebDAV to work on Server 2003, you will first have to download this Windows update. To enable WebDAV for an organization: Within the appropriate organization, click the Setti...

Version      2.79.0 When      North America - September 22, 2021     Europe - September 23, 2021 Goals      Fix issues reported by users   Fixes   Fixes for customer escalations and markup issues.  Fix for issue where the restoration status for a partially-restored set of Microsoft 365 emails was shown as "Failed" instead of "Partial" in the new x36...

Billable end user accounts are protected in x360Cloud under new billing model For organizations with protected Google Workspace services, a protected end user account is considered billable if it is assigned a Google license corresponding to one of the SKUs below. To view a list of billable end user accounts for Microsoft 365 services, click here. B...

In addition to using standard files and folders, end users can collaborate and share content using both Team Shares and share links. Team Shares are shared folders that can be accessed by groups of users. Team Shares can be configured for users in your organization; guest accounts cannot be added to Team Shares. Share links allow you to share a dire...

If you are configuring a Private Cloud vault, you will need to install the software on your vault. Note If you are vaulting to the Axcient Cloud, you can skip this step. 1. Navigate to the Downloads site and download the ISO file.  You will need to create a bootable flash with this ISO file. 2. Insert your USB drive into your hardware and power on t...

In the administrative web portal, you can access settings and configuration tools to help you manage the system for end users. You can navigate the administrative web portal using the left navigation bar. The Dashboard tab provides a snapshot of activity within the selected organization. The Accounts tab lists all existing user accounts within the s...

The Boot VM Report provides a visual quick reference to the status of the latest Boot VM test for all Protected Systems managed by the Global Management Portal. With the details in this report, you can quickly verify that all Protected Systems are bootable. Note To properly utilize the Boot VM Report, the Boot VM Check feature must be enabled for ea...

When performing any recovery operation, the device creates a clone of the selected Snapshot. When starting a Virtual Machine or exporting an iSCSI volume, you are prompted to select between Test Mode and Live Mode. When you select Live Mode, the generated Snapshot clone is marked as Persistent; you will not be able to delete the clone, or the origin...

Guests are special accounts that are created for individuals outside of your organization. You can manually create a guest account and give that guest access to files and folders; you can even give a guest access to an entire folder so that the guest can upload and manage content within the system. Alternatively, if you send a secure share invitatio...

You have many options for creating user accounts, including bulk-importing users through Active Directory and CSV files. In some instances, however, you might want to manually create individual user accounts. To manually create user accounts: In the Organization navigation menu, select the organization in which you want to create the new user accoun...

When new users have been added to your system, you have many options for managing user accounts. Using the Accounts page, you can view a list of user accounts, send email messages to user accounts, edit user accounts, and delete user accounts. TIP If you want to see a list of all user accounts from every organization and suborganization, make sure y...

Welcome to the x360Sync User Guide for Administrators  This is a self-guided manual to walk through features and functionality for x360Sync.  The x360Sync SaaS Certification program gets you started and provides examples of configuring, managing, troubleshooting and marketing x360Sync.  It also covers creating your first organization and inviting us...

When an end user forgets to lock a file or folder before making changes, instances might occur where another user has made changes to the same item at the same time. This is called a collision. By default, when a collision occurs, the system will notify the end user of the conflict with a Need User Action message, allowing the end user to resolve th...

After the desktop client is installed, it must be registered to your user account so that it can recognize the files and folders that belong to you. To register the desktop client on a Windows or Mac machine: After the Setup Wizard completes, the Registration Wizard will automatically launch. Alternatively, click the icon on your computer’s system t...

Create an API member and API keys in ConnectWise To create an API Member and generate API Keys: 1. Log in to ConnectWise and open the System menu. 2. In the System menu, click the Members link. 3. In the Members page, click the API Members tab and then click the plus icon to create a new API Member: In the Member ID field, enter Axcient. In the Role...

You can monitor Appliance system information from the System Info page in the Appliance Web interface. The System Info page displays detailed information about CPU usage, running processes, network data, disk usage, and more. To view Appliance system information: Log in to the Appliance Web interface. In the left-hand navigation menu, click the Syst...

All share links can be managed by clicking the Shares tab in the administrative web portal. In the Team Shares page, you can view details about share links, including the account that received each share link, the number of views, and the number of downloads. You can also deactivate entire share links, or remove specific accounts from share links. T...

After you create an organization and configure general settings and policy settings, you can configure email server settings for outbound emails. The email server is used to send account invitation emails, reset password emails, alerts, and share emails. By default, the x360Sync email service is configured for use immediately after an organization i...

In addition to working with standard files and folders, end users can work together in shared spaces called Team Shares. Using Team Shares, groups of users—called subscribers—can collaborate on shared content in one central area. Team Shares can only be configured for users in your organization; guest accounts cannot be added to Team Shares. End use...

The Backup Status report provides a detailed list of Protected Systems. You can use this report to centrally monitor each Protected System in your environment. For example, you can track disk usage and backup status. Using the Agent Version column, you can confirm that the latest Agent is installed on the Protected System. To monitor Protected Syste...

The vault is the datacenter component of x360Recover. Because the vault receives replicated protected system data, it is important that you perform basic administrative tasks to ensure the integrity of your data. Whether you are vaulting to the Axcient Cloud or to your own Private Cloud datacenter, you can perform various management tasks within the...

When the agent is installed on a protected system, you can create schedules and apply these schedules to protected systems. All schedules are created and maintained within the appliance. Schedules allow for full flexibility when defining your Recovery Point Objectives for each customer and protected system. x360Recover supports a Recovery Point Obje...

In the Health Report tab, you can view a listing and status of all Managed and Protected Systems visible in the GMP. The Health Status report allows you to view an overall health of each device, scored in red, green, or yellow (yellow) to indicate status. To view the health status of devices: In the GMP, click the Health Report tab. The Health Repor...

DHCP is not enabled by default but can be configured to work in the Virtual Office environment. Please note that the DHCP applies only to virtualized devices and not for remote user IP addresses that are assigned through the VPN settings. To configure or edit the DHCP settings: 1. On the  Configure: Virtual Office page, click the Edit button in the ...

When you host x360Sync on your own server, it is recommended that you configure x360Sync and its components according to best practices. The system requirements for the server are as follows:   Requirement Minimum Recommended   Hard Disk 80GB minimum hard disk, with 350mb required for installation   1TB+ direct-attached hard disk   6gb/s transfer sp...

If you are experiencing registration issues, please check the following: Network connectivity—The agent must be able to communicate with the vault. If networking errors or other issues interfere with this communication process, the agent will not successfully register with the vault. Previous Installations—The Direct-to-Cloud agent cannot currently ...

After you are registered and you receive your license key, you can download and install the latest server installer. The server installer includes each required component, including the x360Sync server, Apache server, and PostgreSQL database. NOTE Please run the server installer as a local administrator (not as a domain administrator) on a stand-alo...

Health Digest notifications are outgoing messages intended to keep you informed of significant changes in the status of a client's devices. When you configure Health Digest notifications, you will receive a health overview of your devices and services each day. Triggers are based on threshold and connectivity settings defined on the Service Configur...

In some instances, you might notice that a protected system is not functioning as expected. For example, a protected system might be backing up the wrong volume, or you might notice performance issues. You can use the agent’s configuration file (aristos.cfg) to adjust various settings. The agent configuration file lists key parameters that control a...

Bare Metal Restore utility The x360Recover  Bare Metal Restore utility  natively supports recovering your protected systems using Smart Recovery.  To get started with a bare metal restore using Smart Recovery, download the Recovery Toolkit ISO here and burn it to a DVD or USB stick.  For help creating a USB stick, refer to this article. Steps to per...

If a protected system houses a large database system, such as Microsoft Exchange or Microsoft SQL, you can improve backup performance by turning on Fast Delta. Fast Delta is a block change scanning tool that dramatically improves the backup performance of large database applications, like Microsoft Exchange and Microsoft SQL. Enabling Fast Delta can...

After x360Sync is installed and configured, you can set up SSL certificates to allow for secure connections to your Apache server. Specifically, you will need to add a .crt file (certificate file) and a bundle.crt file in your Apache SSL directory. Unsigned certificates are not supported. When you create a new SSL certificate or wildcard certificate...

With the real-time Collaborative Web Editor, you can edit documents, spreadsheets, and presentations when working in the web portal, without needing to download a separate application or navigate away from the system. Additionally, the Collaborative Web Editor allows you to make these changes simultaneously with multiple coauthors, and lets you see ...

In addition to managing and sharing files and folders, organization administrators can also keep track of file listings and activity directly from the administrative web portal. Additionally, you can create reports and schedule recurring reports. With the activity log, you can track all usage across the system, view audit trails, and track activity ...

You can also create a new SSL certificate or wildcard certificate. When you do this, you generate a .key file (private key), as well as a .csr file (certificate signing request file), using your OpenSSL application. You then submit the .csr file to the SSL Certificate Authority of your choice (for example, GoDaddy, Thawte, Verisign, and so forth) in...

You must install the x360Sync Server software onto a standalone server as a local admin; PostgreSQL cannot install properly if the server is a member of a domain. After x360Sync has successfully been installed, you can join the x360Sync server to your Windows Domain. To add x360Sync to a Windows Domain: In Active Directory, create a user named, anch...

It is important to note that limited support is available for deploying a x360Recover device as a virtual machine. Axcient Support will provide support for x360Recover-specific problems only.  Support for troubleshooting of performance, deployment, configuration, or other issues related to the hypervisor layer is not available. x360Recover virtual m...

The Selective Sync feature gives end users the ability to select the content that syncs down to their local machines. While all content is still accessible in the web portal, end users can control the amount of data that is downloaded and stored locally, reducing local storage and bandwidth requirements, and increasing options on where and how they ...

When files and folders are uploaded to the web portal, all of these items will propagate down to any of your connected devices, such as your mobile device or your local machine. You can access your uploaded content from any computer that has a supported web browser and an Internet connection. To upload files in the web portal: In the web portal, cli...

In addition to restoring or deleting individual objects, you can also restore an entire end user account. This process is useful if an entire end user account has been lost. To restore end user accounts: In the Reseller Organizations page, click the name of the organization you want to manage. The organization Dashboard page displays, giving you acc...

When you configure x360Cloud, you will create a new organization for each client you support. Within each x360Cloud client account, you can: View summary information of all service instances and backups for the client account, Search, export, and restore data for a protected end user, View reports for the client account, Add and manage end user acco...

When a user account is first created for you, you will receive a Welcome email from your administrator, providing you with important information to help you get started using the system. For example, your email might include a link to the web portal, a username (or an email address), and a password. Navigate to the URL listed in your email (for exam...

A desktop client can be installed and registered in unattended mode (silently) by running the desktop client's executable file from the command line. Install a desktop client in unattended mode First, the desktop client must be installed. The following arguments can be used to control the installation process: --help Display the list of valid option...

Manage licenses You can add or delete license packs over time or adjust licensing models as your Customer needs grow and change. Please consider the following before making changes: Endpoint licenses are cumulative; you can add additional license packs over time to meet your needs. You can only assign one Storage license at a time to a Location. End...

If your organization has access to a commercial Microsoft 365 subscription, you can edit files in the web portal using your Microsoft 365 apps. During the editing session, files are automatically saved, and all versions are tracked. NOTEYour administrator must turn on this feature before it can be used. Advanced functionality includes: Quickly view ...

After the appliance is deployed at a Customer Location, you can begin to download and install the agent software on Protected Systems. Role of the agent The agent is software installed on a Protected System. The agent performs the backup and sends the backup data to the local appliance. Consider the following important notes about the agent: The age...

You can expand your Appliance storage pool if you need additional space for your Appliance. The Unused Disks section of the Manage Storage page can be used to expand the capacity of the Storage Pool, if necessary. To replace expand the storage pool: Log in to the Appliance Web interface. In the left-hand navigation menu, click the Manage Storage tab...

In general, any supported operating system that can successfully be backed up by x360Recover can be virtualized, including both legacy MBR-BIOS based systems, and newer EFI-BIOS based systems. One notable exception to the rule: XEN Server Virtual Machines with XEN-Tools drivers installed cannot be virtualized on x360Recover. XEN-Server 7.x+ paravirt...

If your appliance has failed entirely, or if the appliance Storage Pool has failed, you can recover protected systems from the vault. This recovery process includes the following steps: Stop and disable the agent service on the protected systems. Replace disks on the faulty appliance or prepare a new appliance. Recover protected systems from the vau...

x360Sync allows users to place locks on files and folders in Team Shares, giving subscribers the ability to set read-only permissions on shared content. This feature prevents other Team Share subscribers from editing and overwriting content while changes are being made. Users can place locks on a whole Team Share, a subfolder in a Team Share, or a f...

Overview You can create and manage all of your files and folders in the Browse Files page of the web portal. In this page, you can utilize advanced drag and drop functionality, create files folders, upload files, and manage revisions. You can also preview dozens of file types directly in your web browser and edit files simultaneously with coauthors ...

Overview Active Directory, or any LDAP authentication source, can act as a source for user accounts within the system. When an authentication source is configured, an imported user can log in to the web portal using the credentials attached to his or her authentication source account. You can integrate with an authentication source in one of two way...

Disabled organizations When you disable an organization, you temporarily restrict access to the organization and all child organizations (suborganizations). Registered desktop clients and apps will no longer sync with the server, and users will be unable to log in to the web portal. An organization can be re-enabled at any time. You might need to di...

After you deploy your first appliance to a customer site, you will likely want to set up a vault to host off-site replication. The vault plays a critical role in the x360Recover solution, storing data that has been replicated by the appliance. The vault can be hosted in the Axcient Storage Cloud or it can sit in your own Private Cloud location. Eith...

Google Workspace is requiring that all Google Contacts API calls be migrated to the new Google People API. This will require users to grant additional permissions to x360Cloud for it to be able to back up Google Workspace contacts with the new API. Also, Google has announced that starting September 15, 2021, 10% of old Google Contacts API calls will...

The Replication Status page lists the replication status of each Protected System, including off-site storage utilization, replication status, and last replication time. To monitor replication with the Replication Status Page: In the GMP, click the Replication Status tab. The Replication Status report displays, providing details of each Protected Sy...

While most of your files and folders will easily sync across all of your devices, certain system files and folders, as well as temporary application files, will not sync. Your administrator may have also configured other file extension types—such as application or video files—to be excluded from the syncing process. You can add files with excluded e...

The Alerts tab shows the status of any active or recent alerts generated by the Appliance. For example, you can track missed backups, Vault replication status, storage failures, and more. The following alerts can be generated by the Appliance: Missed Backup The Missed Backup alert is generated if a Protected System did not complete the last schedule...

The Global Management Portal (GMP) is a multitenant, centralized portal that delivers secure, remote access to your managed devices (appliances and vaults) and protected systems. With its single pane of glass architecture, the GMP streamlines administrative tasks, significantly reducing the total time required to manage your devices and reports. For...

File Server Enablement allows you to cloud-enable any folder on a machine and map it to a Team Share or a user account. In addition to local paths, you can specify a network share, a UNC path, or a NAS device, as a source for File Server Enablement. This feature replaces the need for mapped drives (network drives), so that end users no longer need t...

Whether you are vaulting to your Private Cloud or to the Axcient Cloud, you will need to configure your vault for use. To configure the vault: Open a browser and navigate to the URL of your vault. Note If you are prompted with the following dialog during provisioning, Hardware Virtualization support has not been enabled for this system and virtualiz...

File locking allows users to place locks on files and folders in Team Shares. This feature is useful when you want to prevent other user accounts from editing your items when you are making changes, which prevents file sync warnings. You can place locks on a whole Team Share, a subfolder in a Team Share, or a file in a Team Share. When an item is lo...

You can view reports to help manage backup status so that you can quickly address problems before they arise. These reports give you detailed insight into activity that occurs in the system. To view reports: In the Reseller Organizations page, click the name of the organization you want to manage. The client account Dashboard page displays, giving y...

You can generate and download a Backup Report to view the status of backups for a specific organization. For example, the Backup Report includes: A list of end user accounts for each service selected for backup (Mail, Calendar, Contacts, OneDrive). SharePoint sites being backed up (if configured). Error messages explaining the root cause and potenti...

You can add the Desktop Client as a storage location in Microsoft products, making it easy for you to open, edit, and save content stored in the cloud. When you sign in to a Microsoft or Microsoft 365 account, you can: Open and save local content stored in the cloud, without navigating away from your local application View a list of your recently op...

In the desktop client, you can place locks on a whole Team Share, a subfolder in a Team Share, or a file in a Team Share. When an item is locked, it will become read-only for others subscribed to the Team Share. Manually lock a file or folder To manually place a lock on a file or folder on a Windows or Mac machine: In the desktop client, right-click...

[For complete instructions on deploying x360Recover as a VM (Virtual machine)] Nested Virtualization To operate as a virtual machine, an x360Recover appliance or vault requires support for nested virtualization from the host hypervisor environment, to allow for virtualizing systems for nightly boot checks, AutoVerify, and Recovery. VMware ESX 5.5 an...

The Virtual Office page is accessible when a Virtual Office has been started.  This page is the administrative page for the Virtual Office. From here, you can manage and administer the Virtual Office. There are five main sections to the Virtual Office View page: Virtual Office summary This section provides a summary of the Virtual Office, showing wh...

In addition to manually creating individual user accounts, you can also bulk-import users using Active Directory or a CSV file (comma-separated values). When you use a CSV file, each user account represents one line of the file, and each line contains metadata for one specific user account. You must format each line correctly so that the system can ...

After x360Sync server is installed, you will need to enter a license key and configure general system settings in the administrative web portal. NOTEYour Private Cloud license key can only be used once during registration. The original license key cannot be detached and re-provisioned. A new key must be requested for each registration. To configure ...