Trying to select the best recovery methods and options for a particular situation? We've compiled this index to help you compare choices within one convenient worksheet. 

Take a look at our Recovery Playbook

Need a map?

Review these two maps to decide what you are recovering: (You'll review methods below)

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  "Recovering Files and Folders" map
• "Recovering Entire Systems" map

Overview

This article gives a high-level overview of your choices when recovering for your clients.

x360Recover gives you multiple options to restore lost or corrupted files, temporarily run critical workstations or servers, or permanently recover from a site-wide disaster.

Plan for a disaster

As an MSP, you need to consider all potential threats to ensure your clients’ business operations can continue during times of emergencies. For example, your clients might experience the following:

• Lost or misplaced files or folders.
• Malware on a critical workstation or server.
• Temporary loss of a server.
• Site-wide disaster.

x360Recover provides a recovery option for each of these emergencies, including:

• Download from the local appliance or Axcient Cloud.
• Virtualize a protected system on the local appliance.
• Request a USB Drive shipment containing files or virtual disk images from the Axcient Cloud.
• Recover in the Axcient Continuity Cloud (separate paid service).
• Recover in your own Private Cloud datacenter.
  

Local vs. cloud recovery

The appliance, which sits at the local customer location, serves as your first line of defense. If the appliance is unavailable, or if you are experiencing a site-wide disaster, you might need to recover replicated data from the vault.

Local recovery (appliance)

The appliance is the fastest and easiest way to recover data for a customer location. For example, you can access the following tools from the Appliance Web interface:

File and folder recovery

The following tool is available for file and folder recovery in the appliance:

• Mount tool—for simple recovery of a few files or folders, you can use the Mount tool to select a Snapshot and browse the file system for a quick restore.
• Start iSCSI tool—for larger file and folder restore requests, or if you need to perform search operations to locate missing files, you can use the Start iSCSI tool. With this feature, you can launch an iSCSI Initiator application and connect to the target for easy access to files and folders.

Snapshot recovery

The following tools are available for Snapshot recovery within the Appliance:

• Start VM—this tool lets you launch a Virtual Machine from the Appliance Web interface, allowing you to temporarily start a server or critical workstation while you rebuild or replace hardware. This tool is useful if you still have access to the Appliance at the local customer location.
• Export Snapshot—this tool allows you to export a snapshot in whichever format you choose, including VMDK, VDI, VHD, VHDX, and more.

Cloud recovery (vault)

If the appliance is unavailable, or if you are experiencing a site-wide disaster, you might need to recover replicated data from the vault.

If you are vaulting to the Axcient Cloud, you can access the following tools from the vault Web interface. To access these tools, you will need to log into the vault with the specific customer login credentials.

File and folder recovery

The following tool is available for file and folder recovery in the vault:

• Mount tool—for simple recovery of a few files or folders, you can use the Mount tool to select a snapshot and browse the file system for a quick restore.

Snapshot recovery

The following tools are available for Snapshot recovery in the vault:

• Export Snapshot—this tool allows you to export a Snapshot in whichever format you choose, including VMDK, VDI, VHD, VHDX, and more. Exported Snapshots can be downloaded over the Internet when the image conversion is completed. In the event of a disaster, you might need to temporarily run critical servers and workstations in the Cloud.
  As a first step, you will need to submit a ticket to Axcient Support asking for a Continuity Cloud Node (or CC Node). You can then export a Snapshot from the vault and create a Virtual Machine within the CC Node

• Request a Disk Shipment—you can optionally submit a ticket to Axcient Support and request a disk shipment. This service is useful if a Snapshot is too large to transfer over the Internet, or if bandwidth is limited at the customer location.

Private cloud recovery

If you are vaulting to your own Private Cloud, you are primarily responsible for disaster recovery services. Private Cloud vaults have all of the same recovery options as the on-site appliance, including the option to virtualize the protected system directly on the vault.

File and folder recovery

The following tools are available for file and folder recovery in a Private Cloud vault:

• Mount tool—for simple recovery of a few files or folders, you can use the Mount tool to select a Snapshot and browse the file system for a quick restore.
• Start iSCSI tool—for larger file and folder restore requests, or if you need to perform search operations to locate missing files, you can use the Start iSCSI tool. With this feature, you can launch an iSCSI Initiator application and connect to the target for easy access to files and folders.

Snapshot recovery

The following tools are available for Snapshot recovery in a Private Cloud vault:

• Start VM—if you are vaulting to your own Private Cloud datacenter, you have access to the Start VM tool from the vault Web interface. This tool lets you launch a Virtual Machine from a specific Snapshot so that you can temporarily start a server or critical workstation while you rebuild or replace hardware
• Export Snapshot—this tool allows you to export a Snapshot in whichever format you choose, including VMDK, VDI, VHD, VHDX, and more. If you enable the NFS Exports tool, you can even allow remote systems to connect to the Appliance or vault and mount the Export folder using the NFS protocol.

Recovery methods: