Change or associate an appliance to a different company- x360Recover

Written By Tami Sutcliffe (Super Administrator)

Updated at July 7th, 2021

  1. Make sure the appliance/vault being changed has network and internet connectivity.
  2. Log in to the appliance web-UI. 
  3. Delete all protected systems in the appliance (This can take 5 to 10 minutes or more to process.)
    NOTE: You are deleting all backup sets.
  4. Open a ticket with Axcient Support requesting a factory reset of this device.
    In the details of the ticket, include the customer, location and system ID of the device to be reset. 


To enable Axcient support access to the device, please ensure that Remote Assist is enabled (a) on this device and (b) on the Management Portal.

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