1. On the protected system, stop the agent service.

2. Delete the old VSS shadow copies.

3. Open the command prompt and type diskshadow 

4. Delete shadows all

For Desktop systems:

• Type  dir   to display files and run efsvss-20**-r2-x86.exe

5. Start the x360Recover agent service.

The appliance will check in with the agent and fail the job usually within a minute. 

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