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      Axcient x360Cloud

      Axcient x360Recover

      2025 Release Notes - x360Recover

      Essential User Guide - x360Recover

      Direct-to-Cloud: Backup with no appliance

      BDR: Axcient appliance or BYOD

      BDR [INDEX]

      BDR Technical FAQs

      1a. Appliances: Select and install

      1b. Appliances: Configure and manage

      1c. Appliance FAQs

      2. Vaults: Install and manage

        Use the vault - x360Recover

        Manage vault replication targets in the appliance - x360Recover

        Set up a vault in the Axcient Cloud - x360Recover

      3. Agents: Install and manage

      4. Integrate PSA

      5. Backup

      6. Restore and recover

      7. Monitor and manage

      8. Report

      BDR FAQs & Troubleshooting - x360Recover

      BDR User Guide - x360Recover

      BDR - x360Recover Release Notes

      Supported configurations

        x360Recover BDR Technical FAQs

        Components of x360Recover - BDR - FAQs

        Best practices - x360Recover

        Service Advisory: Incorrect fan setting on some X12 Eco2 and Mini2 BDRs

        Backup policies (schedules)

        Quick Start Deployment Guide - x360Recover

        Introduction to x360Recover BDR

        Option B: Choose an Axcient appliance

        Option C: Bring your own device

      --- FAQs - x360Recover Technical FAQs

      ------About x360Recover

      Release Notes - ARCHIVE - x360Recover

      **[INDEX] - x360Recover

      Webinars

        Introduction to x360Recover

      Axcient x360Sync

      Axcient x360Portal

      Axcient Classic Products

      Other Axcient Services

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      Axcient Knowledgebase  /  Axcient x360Recover  /  BDR: Axcient appliance or BYOD  /  BDR Technical FAQs  /  2. Vaults: Install and manage  /  Set up a vault in the Axcient Cloud - x360Recover

      Set up a vault in the Axcient Cloud - x360Recover

      x360Recover BDR FAQs

      Super Administrator

      Written By Tami Sutcliffe (Super Administrator)

      Updated at August 3rd, 2021

      You already have a vault

      • All new Axcient x360Recover partners have a vault and a Management Portal provisioned within the Axcient Cloud.
      • Existing partners who purchased x360Recover directly from Axcient also have a vault and a  Management Portal provisioned within the Axcient Cloud. 

      Credentials and access instructions were sent to the administrative email address on file when your partner account was created.  If you do not have these credentials, please contact Support.

      Note

      Legacy x360Recover partners (those who became partners before the merger with Axcient) who wish to use the Axcient Cloud for their vault storage may request a vault by contacting Axcient x360Recover Support.

      Why would I need an additional vault?

      Occasionally, as you grow your MSP business, it may become necessary to provision additional vault servers for you in the Axcient Cloud.  Our Support teams will monitor your cloud vault storage usage, automatically request additional Vault servers on your behalf, and advise you when the additional vaults have been deployed.

      So what happens next?

      Before using your new vault for replication, you must first complete the initial setup and configuration of the device within the Axcient Cloud.

      Configuring your Vault

      1. In a browser window, enter the web URL to your vault which was provided by Support.

      The URL listed in the image is provided only as an example.

       

      Note

      When accessing the vault URL, you may see a message from your browser that a self-signed certificate does not match the full hostname. This message is normal and should be ignored. 

      If you see a message indicating the connection is not safe, ignore it and click Continue to this website:

      2.  If you see a warning message about your machine not having hardware-assisted virtualization, click the Proceed button to continue. This message can safely be ignored.

      3. After reading the agreement, select I accept the terms in the license agreement; then, click I Agree.

      4. Select First machine in Cluster and then click Next.

      5. Enter a password for the Admin (Web GUI) user account.

      • The Linux shell root and replibit users have been disabled on vaults hosted within the Axcient Cloud.  

      The Admin (Web GUI) password should be at least 8 characters long.

      cloud_vaults_passwords.png

      Note

      Self-hosted vaults (and all appliances) will require three passwords at this step: Root, Replibit, and Admin:


      6. Select Vault; then click Next.


      7. Type the Reseller Username and Reseller Password in their respective fields. Click Next to proceed.

      Hint

      Reseller username and password are the x360Recover Licensing Portal credentials you received from Support when your partner account was created.

      9. Select your Time Zone from the drop-down menu; then, click Setup. Do not change the IP address assigned to the system.

      10. To complete the setup configuration, the system will reboot. Please allow ample time (about three minutes) and wait until this process completes.

      11. Type the Username and Password in their respective fields. Click Login.

      • The username is admin
      • The password is the value you entered for the Admin (Web GUI) password above in step 5.

      12.  After login, navigate to Manage Storage on the lefthand navigation. Click to expand Storage Pool within the center pane.

      13. Select RAID Level 0 and LZ4 (lower compression, higher performance) mode.

      14. Expand Unused Disks and check to select the available Disk(s). Click the Add to Storage button.

      15. When the confirmation message appears, click Yes to continue.

      Note:

      Axcient is using SAN storage in the data center and the storage disk redundancy is provided on the SAN.

      When you have completed the initial configuration of the Vault in the Axcient Cloud, please review the Using the x360Recover Vault article for further details on using and managing your vaults.



      SUPPORT  | 720-204-4500 | 800-352-0248 

      • To learn more about any of our Axcient products,  sign up for free one-on-one training.
      • Please contact your Partner Success Manager or Support if you have specific technical questions.
      • Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.

       

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