Resolve a File Sync warning - x360Sync

Written By Tami Sutcliffe (Super Administrator)

Updated at July 28th, 2021

Overview

The desktop client generates file sync warnings to alert end users of potential problems with the file sync process. Each warning provides an automated resolution option. 

Best Practices

Best Practice: While end users are primarily responsible for viewing and resolving their own warnings, you can help them monitor these important events. x360Sync logs various file sync warnings--including both collision and collision resolution events--and these events are viewable in the Windows Event Viewer dialog box and the OS X Console utility. For more information, please reference the How to Track x360Sync Collision and Collision Resolution Events Knowledgebase article.

Resolving a File Sync Warning

To resolve a warning on a Windows or Mac machine:

  1. When an issue occurs, you will see a Resolve Sync Warning icon over the following:

    System tray icon:
    SystemTrayIcon.png

    System tray menu:
    SystemTrayMenu.png
    Affected file:
  2. Click the icon on your computer’s system tray or menu bar and select the Sync Warnings icon.

    Note: On a Windows machine, the icon is located in the lower right-hand corner of the screen; on a Mac machine, the icon is located in the upper right-hand corner of the screen.

    EndUser2.png

    The Preferences dialog box displays, showing the Warnings tab.

  3. Click the Resolve link to learn more about the warning and what you can do to resolve the issue. For example, for file collisions:
    1. Click the Rename button to rename your copy to include the term collision appended to the end. When this option is selected, you will see two files: the original_file_name file and the original_file_name (collision) file.
    2. Click the Discard button to discard your copy without saving changes.
    3. If the Allow Users to Overwrite Collisions policy has been configured for the organization, you can also click the Overwrite Current button to sync your local copy as the current server version.

      first.png

Types of File Sync Warnings and Resolution Options

The following tables outline file sync warning messages and provide options for how to resolve each issue.

Team Share Permission

Warning: This file deletion won't sync to the cloud because you don't have permission to delete this content.

You do not have permission to delete this file. To resolve this warning, click the Restore option to restore the deleted file.

Warning: This folder deletion won't sync to the cloud because you don't have permission to delete this content.

You do not have permission to delete this folder. To resolve this warning, click the Restore option to restore the deleted folder.

Warning: This file move operation won't sync to the cloud because you don't have permission to move content from the original location, and/or into the new location.

You do not have permission to move this file. To resolve this warning, click the Revert option to restore the moved file.

 

Warning: This folder move operation won't sync to the cloud because you don't have permission to move content from the original location, and/or into the new location.

You do not have permission to move this folder. To resolve this warning, click the Restore option to restore the moved folder.

This new file won't sync to the cloud because you don't have permission to create files in this folder.

You do not have this permission to create files. To resolve this warning, click the Delete option to delete the newly created file.

 

Warning: This new folder won't sync to the cloud because you don't have permission to create folders in this location.

You do not have permission to create folders. To resolve this warning, click the Delete option to delete the newly created folder.

Warning: The new changes won't sync to the cloud because you don't have permission to edit. New changes from the cloud won't sync down either.

You do not have permission to edit the file. To resolve this warning, click the Discard option to remove changes to the file.

 

File Collision

Warning: This file isn't syncing because the local changes are conflicting with the cloud version.

Your version of the file is different than the version that exists in the cloud. To resolve this issue, you can select from:

  • Rename - Rename the local file so the new changes sync to the cloud. This creates a new file.
  • Discard - Discard the new changes and sync down the cloud version. This option will send your recent local changes to the Recycle Bin.
  • Overview - Overwrite the cloud version with the new changes.
    Note: This option will only be visible if it the Allow users to overwrite collisions policy is enabled. 

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Folder Exists Upstream (Folder collision)

Warning: This folder isn't syncing because a folder with the same name already exists in the cloud.

A folder with the same name already exists. To resolve this issue, you can select from:

  • Rename - Rename the local folder to begin syncing to the cloud. This creates a new folder.
  • Delete - Delete this folder and sync down the cloud version. Your local folder will be sent to the recycle bin.

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Invalid Credentials for Synced Network Path

Warning: There is a problem connecting to this folder. You can try updating your credentials to regain access. 

Your credential are incorrect. After clicking Enter Credentials, the you will be prompted to log in.

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File Is Locked

Warning: The new changes won't sync because the file has been locked.

You are attempting to edit a locked file. This error will resolve itself when the file is unlocked.

4.png

 

Sync Root Folder Missing

Warning: This folder isn't syncing because it could not be found.

This problem occurs due to one of two situations:

  • Folder was actually deleted or never created.
  • Not able to access the drive itself (for example, the folder is located on a flash drive or network share).

To resolve this error, you can select from:

  • Unsubscribe - this option will unsubscribe the user from the Team Share.
  • Re-Sync - this option will re-sync this data from the cloud.

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Last Updated: October 2018

 


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