How to request a copy of your hosted data on a USB drive - x360Recover

Written By Tami Sutcliffe (Super Administrator)

Updated at December 12th, 2023

To request a copy of your hosted data on a USB drive, please review the following information detailing costs and shipping options before you submit your request.


What are my costs for an emergency restore on a USB drive?


a.  Data archive fee

The data archive fee applies to the server data from a backup account, target core, or cloud node. (We sometimes refer to this server data in this context as a server data set.)

  • An additional $50 service fee is required for each additional server data set thereafter.

Note: Please remember that the data archive fee does not include (a) shipping fees or (b) the cost of the drive hardware. Those additional costs are described separately below:

CURRENCY Data archive fee
for first server data set
Additional server data sets
USD $164.00 An additional $50 service fee is required for each additional server data set
GBP 131.00 An additional $50 service fee is required for each additional server data set
EUR 159.00 An additional $50 service fee is required for each additional server data set
CAD 191.00 An additional $50 service fee is required for each additional server data set

b. UPS shipping costs

 UPS shipping costs vary, and depend on your selected shipping speed and the size/weight of the package.

  • Your costs for UPS Express Critical (same day) delivery can range from $250 to over $1000 per shipment, depending on the delivery location, courier fees and flight availability. 
  • The cost of UPS Express Critical (same day) will vary, based on the estimated ship time.
  • To avoid surprises, please request an estimate from UPS on shipping costs here: https://www.upsexpresscritical.com/cfw/getQuote.action?resetQuote=true
  • Please be aware that the final shipping costs can vary from these estimates, based on your particular shipment's details and timing.

Note: We include a standard  UPS Ground return shipping label which can be used to return the drive to Axcient.
 

Standard (non-emergency) UPS shipping speed options are described later in this article.


c. Emergency restore drive fee (optional):

Note: This fee is only applied if you fail to return the drive within 14 days of receiving it. The drive can be returned using the included UPS ground shipping label.

Price varies depending on drive size:

  • $400 for a 4TB USB hard drive
  • $600-$4,000 for drives / NAS devices over 8TB 

d. Cost of drives:

If you decide to keep the drive (or forget to return the drive within the allowed timeframe), we will invoice for you per the rates listed below:


Which UPS shipping speed options are available?

UPS shipping services:

  • UPS Express Critical - UPS same day delivery service. Get estimate from UPS here:
  • UPS Next Day Air - Standard or early AM, with a Saturday delivery option
  • UPS 2nd Day Air
  • UPS Ground


When will my UPS standard shipment normally leave?
The outgoing cutoff time for standard UPS shipments is 5:00 pm in the time local to the data center.

NOTE: When using the standard UPS shipping methods (non Express Critical), it is possible that the archive may not complete before the 5:00 pm cutoff time. In those cases, your package will ship the next day (or when completed, excluding Sundays).

 


When will my UPS Express Critical shipment leave? 
Shipments for UPS Express Critical can be scheduled for any time. 
However, please be aware that UPS Express Critical shipping departure is dependent on UPS flight availability. 

 


 

 

3. What happens next?

After you have reviewed the above costs and determined how you would like your drive shipped, please submit a Support ticket in the x360Portal and use the Description field to confirm the following information:

  • Shipping address (include contact phone number)
  • Shipping speed required
  • Names of the account(s), target core(s), or cloud node(s) data sets you require (include agent names if necessary for your backup product)
  • Total of charges involved

Once you confirm all needed details, (including the shipping speed required and the total  charges involved), we will respond to your Support ticket and begin the procedure.

We'll update you throughout the process. 

Shipping details and instructions will be sent to you once the archive has finished and your package has been dropped off for shipment.


IMPORTANT NOTES:  

  • Please be aware that the final shipping costs can vary from estimates, based on the variables of your shipment, including timing, destination and size.
  • AppAssure, Acronis, and x360Recover archives are dependent on the speed of the software involved and not the underlying infrastructure. Because of this, exporting data may take significantly longer than expected, and we offer no ETA on when the export will finish. We will keep you updated on the process so you are aware of the current status and can set expectations accordingly. You can follow the progress of your support ticket in the x360Portal .

  


SUPPORT    | 720-204-4500 | 800-352-0248

  • To learn more about any of our Axcient products,  sign up for free one-on-one training.
  • Please contact your Partner Success Manager or Support if you have specific technical questions.
  • Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.

1422  |  1675