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      Axcient x360Cloud

      Axcient x360Recover

      2025 Release Notes - x360Recover

      Essential User Guide - x360Recover

      Direct-to-Cloud: Backup with no appliance

      BDR: Axcient appliance or BYOD

      BDR [INDEX]

      BDR Technical FAQs

      1a. Appliances: Select and install

      1b. Appliances: Configure and manage

      1c. Appliance FAQs

      2. Vaults: Install and manage

      3. Agents: Install and manage

      4. Integrate PSA

      5. Backup

      6. Restore and recover

      7. Monitor and manage

      8. Report

      BDR FAQs & Troubleshooting - x360Recover

      Appliance FAQs

      01. Install

      02. Deploy

      03. Integrate PSA

      04. Backup

      05. Restore and recover

      06. Monitor and manage

        How to audit license use - x360Recover

        Configure an agent

        How to search - x360Recover

        How to manage ConnectWise settings from the GMP - x360Recover

        Timings - x360Recover

        How to add vaults and manage settings - x360Recover

        How to manage the storage pool - x360Recover

        Central alerting in the Management Portal - x360Recover

        Custom NTP server configuration - x360Recover

        How to change an email address on the Licensing Portal - x360Recover

        How to change the Licensing Password - x360Recover

        How to Reset the reseller password on the Licensing Portal - x360Recover

        Manage alerts generated by the appliance - x360Recover

        Manage job status and history - x360Recover

        Manage schedules for backup jobs of protected systems - x360Recover

        Manually update an agent - x360Recover

        Agent disk I/O throttling

        Use the Axcient File Browser to view mounted disk volumes

        Use the Settings menu to manage email notifications, logos and more

        UPS monitoring and managed shutdown

        Replace or add SSD drives for Axcient legacy BDRs

        Change or update a password for a customer in the x360Recover Licensing Portal

        Identify hard drive serial number in the storage pool - x360Recover

        Snapshot retention settings - x360Recover

        How to virtualize a protected system in the Axcient Cloud - Disaster Recovery Process - x360Recover

      07. Report

      08. Troubleshooting

      INTRODUCTION [Index]

      BDR ARCHIVE

        Introduction to x360Recover FAQs & Troubleshooting

        Configure ConnectWise for an appliance or vault - x360Recover

        What is RAID? - x360Recover

        Best practices - x360Recover

        Replication throttling between an appliance and a vault with QoS

        Quick Start Deployment Guide - x360Recover

      BDR User Guide - x360Recover

      BDR - x360Recover Release Notes

      Supported configurations

        x360Recover BDR Technical FAQs

        Components of x360Recover - BDR - FAQs

        Best practices - x360Recover

        Service Advisory: Incorrect fan setting on some X12 Eco2 and Mini2 BDRs

        Backup policies (schedules)

        Quick Start Deployment Guide - x360Recover

        Introduction to x360Recover BDR

        Option B: Choose an Axcient appliance

        Option C: Bring your own device

      --- FAQs - x360Recover Technical FAQs

      ------About x360Recover

      Release Notes - ARCHIVE - x360Recover

      **[INDEX] - x360Recover

      Webinars

        Introduction to x360Recover

      Axcient x360Sync

      Axcient x360Portal

      Axcient Classic Products

      Other Axcient Services

      Downloads

      Axcient Knowledgebase  /  Axcient x360Recover  /  BDR: Axcient appliance or BYOD  /  BDR Technical FAQs  /  BDR FAQs & Troubleshooting - x360Recover   /  06. Monitor and manage  /  How to audit license use - x360Recover

      How to audit license use - x360Recover

      Super Administrator

      Written By Tami Sutcliffe (Super Administrator)

      Updated at October 13th, 2022

      Overview

      With the release of version 10.4.0,  the Health Report on the Management Portal has been enhanced to assist with auditing license use of your x360Recover deployment.

      Please note that the license use report delivered by the Management Portal is NOT authoritative and is NOT based on the same data as the actual billing process.  This report is a best guess, based on the information available to the Management Portal.  We expect this report to be reasonably accurate, provided that all of your appliances and vaults have been configured for management by your Management Portal and all of your managed devices are online and reporting their data.


      Billing classes

      Within the Protected Systems details section for each customer, a new Billing Class column has been added. 

      For each protected system, the report attempts to predict the billing class that will be assigned to the device on your invoice.

      10.4.0-billing-classes.jpg

      Possible billing class values include:

        Self-hosted   This protected system is licensed via endpoint licensing and is not replicated to an Axcient-hosted vault.  (It may or may not be replicated to a self-hosted vault)
        Bundled   This protected system is licensed via endpoint licensing and IS replicated to an Axcient-hosted vault.  (It may or may not ALSO be replicated to a self-hosted vault)
        Storage   This protected system is licensed via storage licensing. (Vault configuration is irrelevant)
        Cloud-Only   This protected system exists only on a vault and has no corresponding instance on any appliance configured for management.

       


      Cloud-Only devices 

      Prior to release 10.4.0, protected systems that existed only on a vault and were no longer present on any managed appliance (cloud-only devices) were completely invisible on the Management Portal.  This release provides an enhancement to the Health Report to enumerate cloud-only devices.

      At the bottom of the Health Report is a new section detailing Cloud-Only Protected Systems. 

      Limited data is available within the Management Portal in this release, but the System Name, Vault, and Used space are provided.  Future releases will provide additional data about cloud-only devices.

      10.4.0-cloud-only-devices.jpg

      • Note that in this release, no distinction is made between self-hosted and Axcient-hosted vaults for the purposes of identifying cloud-only protected systems. 
      • Only protected systems stored on Axcient-hosted vaults qualify as billable cloud-only endpoints. 
      • Protected systems on ALL vaults have been enumerated in this report to provide visibility for auditing purposes.

      Other considerations

      This new license use report provides granular identification of the expected billing class by matching up the actual protected systems present on appliances with their currently configured replication partnership(s) (if any) with your vault(s). 

      This provides a detailed one-to-one line item matchup of protected systems between appliances and vaults to calculate the ideal-world case for billing assignment. 

      • Our billing process collects and collates data from multiple sources and aggregates protected system counts between what is assigned in the License Portal and what exists in our Cloud vaults, to come up with a total sum of devices. 
      • Total protected systems on Cloud vaults is subtracted from total protected systems allocated in the License Portal. If this number is greater than zero, then an extra cloud-only license count is assessed. 
      • There is no one-to-one correspondence between specific protected systems on appliances and vaults.  This can lead to differences in what is shown on the license use report generated by the Management Portal and what is actually assessed on your Axcient bill.

       


      SUPPORT  | 720-204-4500 | 800-352-0248 

      • To learn more about any of our Axcient products,  sign up for free one-on-one training.
      • Please contact your Partner Success Manager or Support if you have specific technical questions.
      • Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.

       

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