What is x360Recover Manager (RMC)?

x360Recover Manager  is a web-based platform, accessed through your internet browser and configured  with single-sign-on (SSO) access through the x360Portal dashboard.  Our vision for this unified, single-pane-of-glass platform is to simplify and consolidate all of your Axcient BDR deployment, configuration, and management. 

Frequently asked questions about x360Recover Manager (formerly RMC)

How can I access Manager?

You have single-sign-on (SSO) access to Manager through the x360 Portal Dashboard.

Where did the RMC go?

The Remote Access Console (RMC) was the centralized management dashboard previously used for BRC and Fusion products. The RMC has been integrated into x360Recover Manager, and Manager's dashboard now provides the tools previously available in the RMC.

Can I continue using the Global Management Portal (GMP)?

Yes; the GMP will continue to exist until all Direct-to-Cloud management functionality is fully available within Manager.

Can I perform client management and license provisioning from Manager?

No; this functionality is not yet available in Manager. Please continue using the Licensing Portal for client management and license provisioning.

Can I create multiple admin user accounts in the Manager?

When you create users in the Axcient x360 portal, they will each be granted automatic access to Manager. You can then adjust user privileges within Manager.

What does x360Recover Manager provide?

With Manager, you can:

• Easily monitor backups through a streamlined, intuitive UI/UX.
• Customize backup health monitoring
• Create multiple admin accounts so that different administrators have privileges according to their specific organizational roles.
• Receive daily health digest emails summarizing the 24 hours of backup health

This section of the knowledgebase walks through features and functionality for the x360Recover Manager (formerly RMC.)

How do I navigate x360Recover Manager?

Dashboard is your main console. The Clients page summarizes registered clients. It shows health status, protected systems, and the number of services. Tools to configure notifications at the client level are here, too. The Services page is where you configure service level SLA thresholds, see storage summaries, review entitlements, and find descriptions of appliance hardware. The Devices page lets you view, filter, and download reports based on device health status  You can also directly log in to a device, set alerts and launch the Recovery Wizard. The Reports page generates detailed usage summaries, appliance and vault details, and information on status and jobs.