Overview
When you perform a recovery, the x360Recover recovery wizard requires local user credentials for the appliance or vault being used.
(Our roadmap includes adding support for x360Portal users via single sign on (SS0) but this feature is not implemented as of Q2 2023.)
Note: Lockdown Mode does NOT need to be disabled to use bare metal restore with local user credentials.
Appliances
Use admin credentials
When performing a bare metal restore from an appliance, you should enter the ‘admin’ user name with the password defined for that admin user during the initial provisioning process for this appliance.
- If you have lost the local admin password, contact Axcient support for assistance with resetting the password.
Vaults
Use client credentials
When performing a bare metal restore from a vault, it is possible to use the local ‘admin’ account.
However, the preferred method is to use the client user account.
This is because the admin account has access to all clients, while the client account limits the scope of access to devices belonging to only this client.
For details on how to manage the client account, please review Configure client-specific access to x360Recover Manager
SUPPORT | 720-204-4500 | 800-352-0248
- Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
- Free certification courses are available in the Axcient x360Portal under Training
- To learn more about Axcient products, sign up for a free one-on-one training
- Subscribe to the Axcient Status page for updates and scheduled maintenance
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