How to request a preload (seed) drive

1. Log in to https://Partner.Axcient.com.

2. Click Hardware > Preload Drives. 

3. The Request a Preload (Seed) Drive Form displays. Complete this form to make the desired selections for your preload drive, including the drive size, the type of preload data, and shipping information. Step-by-step instructions to complete this form are below.

Steps to complete the online "Request a Preload (Seed) Drive" form

STEP 1. Under the Drive Size drop-down list, select your desired drive size.

* Hardware pricing applies when preload drive is not returned within 14 days from date received. Applicable shipping will be billed immediately.

STEP 2. Under the Type of preload data drop-down list, select your data type.

STEP 3. In the Shipping Method drop-down list, select your preferred shipping method. 

• Ground Round Trip Shipping (free)  is included at no additional charge. Choosing this free shipping method means we dispatch a drive to the address you have provided via UPS ground and we include an additional ground shipping label for you to use to return the drive to us.
• Two-Day Round Trip shipping is available for a $100 fee.
• Overnight Round Trip Shipping includes overnight air transit of the drive. If you select the Overnight shipment method, a $200 charge will be added to your monthly invoice. 

When you have selected your preferred shipping method, click Review Order to verify your order.

STEP 4. Enter your contact information and the location details describing where the drive should be shipped. 

NOTE: The email address you enter here will be used to send tracking updates on the status of the shipment.

STEP 5. Review your request carefully. Verify the information you have entered is complete and correct. Then, select the Confirm Request button at the bottom of the form to submit your request.

Costs for preload drives (Dec 2023) 

While we have a wide range of sizes available, the legacy portal only supports 4TB, 6TB, 8TB, 12TB, and 16TB. 

If you request a preload drive and decide to keep the drive (or forget to return the drive within the allowed timeframe), we will invoice for you per the rates listed below:

What happens next? 

When your preload drive is shipped, you will receive:

1. An email notification with a tracking number.

2. A job identification number.

3. Instructions for loading your data.

Additional information about the preload (seed) drive process

• Contact your Account Manager
• Call us at 800-352-0248 
• Log in to your x360 Portal and contact Support

 SUPPORT | 720-204-4500 | 800-352-0248

• Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
• Free certification courses are available in the Axcient x360Portal under Training
• Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance

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