ConnectWise alerts from an appliance (BDR) - x360Recover

Written By Tami Sutcliffe (Super Administrator)

Updated at October 12th, 2023

Overview

The method you use to configure ConnectWise with x360Recover will determine the alerts you receive.

The alerts you receive will differ, based on whether you 

  1. configure ConnectWise on an appliance or
  2. configure ConnectWise within x360 Manager  

The following alerts cannot be initialized from an appliance:

  • Firmware Upgrade
  • Legacy Replication Not Supported
  • Backup Metadata

The above alerts can only be configured from x360 Manager  


The following alerts can be initialized from an appliance: (Examples below)

  • Successful backup
  • Failed backup
  • License unavailable
  • Disk usage
  • Protected system

EXAMPLES


Alert type: Successful backup

  • You will receive an email for this alert from the appliance

PSA notification will appear as follows:

Successful Backup of Protected_system_name on BDR_Name at customer_name


Alert type: Failed backup

  • You will receive an email for this alert from the appliance

PSA notification will appear as follows:

Failed Backup of Protected_system_name on BDR_Name at customer_name


Alert type: License unavailable

  • You will receive an email for this alert from the appliance

PSA notification will appear as follows:

License Unavailable  on BDR_Name for customer_name at client_location


Alert type: Disk usage

PSA notification will appear as follows:

Pool Usage  on BDR_Name at customer_name at client_location


Alert type: Protected System

PSA notification will appear as follows:

H: is missing for Protected_system_name on BDR_Name 

 

 

 

 

 


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