Configure x360Recover

Written By Tami Sutcliffe (Super Administrator)

Updated at February 2nd, 2024


Essential User Guide   
 Section 2:  
Configure x360Recover 

This is a step-by-step guide to help you understand and use x360Recover services. This chapter of the Essential User Guide introduces critical x360Recover configurations, including installing agents and setting backup policies.

   Other resources: 









In this section: Configure x360Recover 

  1. [This page] Set up a vault in the Axcient Cloud
  2. Understand agents 
  3. Install an agent 
  4. Configure an agent 
  5. Backup policies (schedules)
  6. Manage licenses in the Licensing Portal

Set up a vault in the Axcient cloud 

Did you know you already have a vault?

All new Axcient x360Recover partners have a vault and a Management Portal provisioned within the Axcient Cloud. 

  • Existing partners who purchased x360Recover directly from Axcient also have a vault and a  Management Portal provisioned within the Axcient Cloud.

Credentials and access instructions were sent to the administrative email address on file when your partner account was created. If you do not have these credentials, please submit a Customer Service case via x360Portal.

Note: Legacy x360Recover partners (those who became partners before the merger with Axcient) who wish to use the Axcient Cloud for their vault storage may request a vault by contacting Axcient x360Recover Support.


Why would I need an additional vault?

Occasionally, as you grow your MSP business, it may become necessary to provision additional vault servers for you in the Axcient Cloud. Our Support teams will monitor your cloud vault storage usage, automatically request additional vault servers on your behalf, and advise you when the additional vaults have been deployed.


So what happens now that I have a vault? 

Before using your new vault for replication, you must first complete the initial setup and configuration of the device within the Axcient Cloud. 

Configure your vault

1. In a browser window, enter the web URL to your vault which was provided by Support.

The URL listed in the image is provided only as an example.  

Note:  When accessing the vault URL, you may see a message from your browser that a self-signed certificate does not match the full hostname. This message is normal and should be ignored. If you see a message indicating the connection is not safe, ignore it and click Continue to this website. 


2. If you see a warning message about your machine not having hardware-assisted virtualization, click the Proceed button to continue. This message can safely be ignored.

3. After reading the agreement, select I accept the terms in the license agreement; then, click I Agree.

4. Select First machine in Cluster and then click Next.

5. Enter a password for the Admin (Web GUI) user account.

  • The Linux shell root and replibit users have been disabled on vaults hosted within the Axcient Cloud.  

The Admin (Web GUI) password should be at least 8 characters long.


Note: Self-hosted vaults (and all appliances) will require three passwords at this step: Root, Replibit, and Admin:

6. Select Vault; then click Next.

7. Type the Reseller Username and Reseller Password in their respective fields. Click Next to proceed.


Note: Reseller username and password are the x360Recover Licensing Portal credentials you received from Support when your partner account was created.


8. Select your Time Zone from the drop-down menu; then, click Setup. Do not change the IP address assigned to the system.

9. To complete the setup configuration, the system will reboot. Please allow ample time (about three minutes) and wait until this process completes.

10. Type the Username and Password in their respective fields. Click Login.

  • The username is admin
  • The password is the value you entered for the Admin (Web GUI) password above in step 5.


11.  After login, navigate to Manage Storage on the lefthand navigation. Click to expand Storage Pool within the center pane.

12. Select RAID Level 0 and LZ4 (lower compression, higher performance) mode.

13. Expand Unused Disks and check to select the available Disk(s). Click the Add to Storage button.

14. When the confirmation message appears, click Yes to continue.

Note: Axcient is using SAN storage in the data center and the storage disk redundancy is provided on the SAN.

When you have completed the initial configuration of the Vault in the Axcient Cloud, please review the Using the x360Recover Vault article for further details on using and managing your vaults.


Install a private cloud vault

If you are configuring a private cloud vault, you will need to install the software on your vault.

Note: If you are vaulting to the Axcient Cloud, you can skip this step.

1. Navigate to the Downloads site and download the ISO file. 

You will need to create a bootable flash with this ISO file.

2. Insert your USB drive into your hardware and power on the vault. When booting the OS, a message displays, prompting you to select an installation type. 

Select Standard Installation.

3. When the installation process is complete, you can remove your USB flash drive and click the Restart Now button to restart your machine.

4. Power on the vault. Record the IP address of the vault.

Note: Your private cloud vault will need its own dedicated Public IP address, or you will need to configure a third-party VPN tunnel solution to route traffic from your Appliances. We recommend creating a dedicated Public IP address.


Log in to the vault UI

When the vault is configured and ready to be used, you will be able to access the vault web interface from any browser.

To log in to the vault UI:

1. Navigate to the vault web interface and log in.

2. In the vault web interface, you will be prompted to configure storage pool settings. 

  • If you are vaulting to the Axcient cloud, please note that storage disk redundancy is provided. 
  • If you are configuring a self-hosted vault, you should select an appropriate RAID level to provide data redundancy for your vault.

3. If you are vaulting to the Axcient Cloud:

  • Select the Manage Settings tab
  • Click to expand the Storage Pool section.
  • In the RAID Level section, select the RAID Level 0 option.
  • In the Compression Level section, select the LZ4 option.

  • Expand Unused Disks and click to select the available Disk(s).
  • Click the Create Storage button to continue.
  • When the confirmation message appears, click Yes to continue.

Note: If you are vaulting to your own Private Cloud, you will need to configure the storage pool according to best practices. 


Host a private cloud vault for Direct-to-Cloud (D2C)

x360Recover release 10.6.1 now supports Direct-to-Cloud (D2C) backups on your self-hosted private cloud vaults. Enable this feature to provide all the functionality of Axcient-hosted D2C backups.


Hosting D2C backups on your self-hosted vaults has some requirements above and beyond those of normal vault operation. 

Firewall ports 

Additional services will be running to receive backup data, so additional firewall ports will need to be opened. 

The following firewall ports must be opened from the internet to your vault:

  • TCP 80 (Http)
  • TCP 443 (Https/TLS)
  • TCP 9079 (Thrift/TLS - Endpoint Manager)
  • TCP 9082 (Thrift/TLS – Cloudserver)
  • TCP 9090 (Thrift/TLS – Backup Manager)

Static, public IP address and publish DNS 'A' record 

Also, your vault will require a static, public IP address and a public DNS ‘A’ record to provide the Fully Qualified Domain Name (FQDN) address of the vault.

Note: Ensure that your vault is assigned a public Static IP address and has a DNS ‘A’ record created.  Direct-to-Cloud mode requires that the vault be assigned a valid publicly trusted certificate, and certificates cannot be assigned to a simple IP address.  (Certificate management is handled automatically by the system.)

How to enable D2C on private vaults

Once you have satisfied the prerequisites for firewall ports, IP address and DNS records, you may enable Direct-to-Cloud functionality.  

1. Login to the vault and navigate to System Settings -> Direct to Cloud

2. Click the check box for Enable Direct to Cloud.

3. Enter a valid FQDN address for the vault and click Get Certificate.

Note: You CANNOT use a simple IP address. You must enter a valid domain URL that is publicly accessible from the internet in order for certificate generation to be completed.  Direct-to-Cloud cannot operate without a valid, publicly trusted certificate.

4. If the certificate registration is completed successfully, click Save to commit the settings.


Certificate registration is provided by Let’s Encrypt, a free public certificate signing service that is widely accepted and is supported by the x360Recover agent. 

Successful signing requires that both HTTP and HTTPS (ports 80 and 443) be opened on the firewall, and that both are accessible to the Let’s Encrypt servers using the FQDN name specified. 

Once the certificate is obtained and settings are saved, Direct-to-Cloud services are now available for this vault. 

Locate the Direct-to-Cloud agent installer DOWNLOAD links on the User page to begin deploying agents. 


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