Flexible billing model
x360Recover has a flexible billing model, providing several possibilities:
| Direct-to-Cloud (D2C) billing: D2C delivers the full-featured backup of traditional x360Recover, but without the expense of a local appliance. D2C protected systems are billed on a usage basis and are not managed via the License Portal | Appliance-based license billing: Appliance-based billing allows licenses on a per-device basis, with servers or workstations as endpoints at different prices. |
How does billing work for Direct-to-Cloud (D2C) protected systems?
Direct-to-Cloud delivers the full-featured backup of traditional x360Recover, but without the expense of a local appliance. The vault has now been enhanced to provide all the backup services normally only present on the appliance.
- Direct-to-Cloud protected systems are tracked and billed exclusively on a usage basis.
- Direct-to-Cloud protected systems are not associated with or managed via the License Portal.
Note: Since Direct-to-Cloud billing is based on usage, Direct-to-Cloud protected systems must be deleted from the vault in order to be removed from billing.
Direct-to-Cloud protected systems are similar to cloud-only protected systems in one way: they only exist on a vault.
But Direct-to-Cloud systems are different, because they are actively attached to an agent, which is performing backups straight to the Cloud. (By contrast, cloud-only devices are orphaned systems that were formerly associated with an appliance which had replicated the data to the vault. These types of cloud-only instances happen when a partner deletes a protected system from the customer appliance and either deliberately or accidentally fails to delete the protected system data from the cloud vault. Billing for this type of cloud-only protected system is based on that partner's cloud-only contract rate.)
How does Direct-to-Cloud (D2C) endpoint billing work?
Billing rates vary for Direct-to-Cloud endpoints, based on whether the system is a workstation or server, and whether the endpoint is located on an Axcient-hosted vault or on a self-hosted vault.
- Direct-to-Cloud endpoints come bundled with cloud storage
For a complete discussion of all x360Recover billing options, please see the x360Recover - Billing overview.
How do I deprovision Direct-to-Cloud (D2C) endpoints?
Direct-to-Cloud is billed strictly on a per-usage basis.
To deprovision a Direct-to-Cloud endpoint and remove it from billing, perform the following steps:
1. From the protected system, uninstall the agent.
- Open Control Panel -> Programs and Features on the protected system
- Locate the agent and select to uninstall
2. From the vault, delete the protected system
- Login to the vault and navigate to the Protected Systems page from the left menu
- Search or browse the list to locate the endpoint to be removed
- Click the trashcan icon on the right side and confirm that you wish to delete this endpoint
- Verify that the protected system has been removed from the list
Related knowledgebase articles:
- How to audit license use in x360Recover
- Delete a protected system from your account
- Direct-to-Cloud (D2C) overview
SUPPORT | 720-204-4500 | 800-352-0248
- Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
- Free certification courses are available in the Axcient x360Portal under Training
- To learn more about Axcient products, sign up for a free one-on-one training
- Subscribe to the Axcient Status page for updates and scheduled maintenance
461 | 541 | 1065