Configure the "Raise alerts if no backup for ______" setting

Written By Tami Sutcliffe (Super Administrator)

Updated at May 18th, 2023

What does this setting control?

This setting controls the frequency of alerts generated when backups are missed.

Where do I find this setting?

This setting is available on both vaults and appliances, and is found on the Protected System > Protected System Details page:

How does this setting configuration work?

  • The default value for this setting is 0 (zero) hours. This setting indicates that alerts should never be created when a backup is missed. 
  • Changing this value to 1 will cause an alert to be generated if a backup has been missed, and no successful backup has completed in at least 1 hour.
  • Increasing the value of this setting will suppress alert generation for missed backups by the specified number of hours. For example, if this setting is set to 3 hours, and a backup is missed on the first hour, then fails on the second hour but succeeds on the third hour, no alert will be raised.


  • Successful and Failed backup alerts will always be generated immediately after a successful or failed backup job completes.
  • In order for this setting to control alert generation for both email alerting and ConnectWise ticket creation, you must first enable both email alerting and ConnectWise ticketing.


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