Change or update a password for a customer in the x360Recover Licensing Portal


Written By Tami Sutcliffe (Super Administrator)

Updated at April 12th, 2022

Prior to this Axcient x360Recover Licensing Portal enhancement, the only method of changing and/or updating a password was to email the password from the Licensing Portal to the email address associated with the user. 

With this improvement, you can now change and/or update the password for a user directly in the Licensing Portal through the “Set Password” feature saving time and making the process more efficient.

From the x360Recover Licensing Portal pane, select:

  • User Management 

  • Then, click on the, “Set password” icon in the menu bar above the User Names.
  • A Set Password pop-up window will appear.

From the, “Set Password” pop-up window you will be able to set your new password and confirm.

  • In the New password field, enter your desired password.
  • In the Confirm Password field, re-enter your password entered above in the New password
  • Press the Set button when complete. 

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