JULY 2024 Technical Best Practices Newsletter

Written By Tami Sutcliffe (Super Administrator)

Updated at August 12th, 2024

Technical Best Practices Newsletter

July 2024 ----------------------------------------------------------- ARCHIVE |

New! Release highlights for Q2 2024

Check out our 15 minute video showcasing releases in 2024 Q2, including: an agent for macOS, Fair Use visibility, Health Dashboard updates, and Public APIs early access

Q2 2024 release highlights [video]

The macOS agent is now available to all Axcient partners!

Start protecting your client's macOS devices today with features that include:

File and folder (mount) recovery via web browser and FTP
Backups for Direct-to-Cloud and appliance-based systems
Endpoint Manager support
Automated agent upgrades with no system reboot required for the agent

Install an agent (macOS) for x360Recover

Watch the macOS General Availability informational webinar

"Product Team Call" for Linux

Join the call with Axcient's Product team to learn about our agent for Linux and get details straight from our Product Team.

Cloud vs appliance: When to deploy what?

When should you use Direct-to-Cloud hardware-free backup versus appliance-based backup?

Take a look at our new BDR Deployment Handbook to learn:

• What critical factors need to be addressed?

• How do built-in features impact either deployment option?

Have you seen these new features in Q2?

All of these features are demonstrated here: Q2 2024 release highlights [video]

Systray icon for Windows

Now available in agent 2.4.1, our new x360Recover systray icon can provide you with a rich selection of info, including agent version, service status (running or stopped), connection status with Backup Manager on the appliance (Connected or Disconnected), date/time of the last attempted backup and the last successful backup. And if a backup is currently in progress, the progress bar will show the completion percentage.

Note: The systray utility will display on the new installation wizard, but for existing protected systems, you will have to update the aristos config file for it to be enabled.

Learn the details on the systray here

RMC health dashboard

We've completed updates to the RMC health dashboard, so you can now see AutoVerify results with BootVM screenshots

Recovery wizard

Now available to all partners, our new Recovery wizard options in RMC mean you don't need to install or launch the recovery center on the protected system for restores (unless you are doing a local cache recovery.)

More Q2 features

D2C installer management now allows persistent tokens. This is available in 14.1.0 and higher
Linux for RedHat/CentOS is now in general availability

Coming up in Q3:

We'll be adding geo-redundancy for protected systems in North America. This allows you to include additional redundancy by replicating from one regional datacenter to another location.

Keep watching for more product news!

Chat is faster than email

Use our Chat to submit a Support ticket – it's much faster than email!

Did you know that cases submitted via chat in our web portal, on average, have 8 less exchanges between the support team and you, resulting in resolution times that can be 26 hours faster than cases that are submitted via email?

Based on those results and your feedback, we removed the ability to open new support cases via email on June 30

Of course, email can still be used to communicate with Axcient Support Technicians once the case is opened, as this change is strictly limited to submitting case requests via email.

How to use Axcient Support chat

New! Public APIs

Ready to take advantage of x360Portal public APIs?

We’re excited to announce that our early access for x360Recover public APIs has started!

To learn more about these APIs, check out

Early Access – https://axcient.com/public-api/
Documentation -https://developer.axcient.com

Upcoming Axcient events

Thursday July 11 at 12 PM MT

Cloud Demo

Join us for a 30-minute x360Cloud demonstration covering: AirGap for ransomware protection, SmartSearch for fast, full-text search with single-click restore- and, see a simple deployment for backing up in under 10 minutes.

Join here

Wednesday July 17 at 2:00 PM EST

Join us live with Ted Hulsy, CRO of Snap Tech IT, as we discuss essential marketing best practices and common pitfalls for MSP business owners.

Event Link: https://www.linkedin.com/events/7214356240301260800/about/

Ask an Axcient partner - with Robert Cioffi

Tuesday July 23 - Noon CT

This session is designed for MSPs seeking real-world insights on the day-to-day operations of Axcient technology.

We've given Robert the freedom to be open and direct, ensuring a transparent and informative conversation. Bring your Axcient questions and be ready for an engaging conversation with one of the industry's top experts.

Thursday July 25 at noon CT

x360Recover Demo

Axcient Sales Engineer and Product Expert, Marcus Williams, is hosting a 1-hour x360Recover demonstration to highlight how Axcient does things differently.

Join here