Change or associate an appliance to a different company


Written By Tami Sutcliffe (Super Administrator)

Updated at October 27th, 2023

  1. Make sure the appliance/vault being changed has network and internet connectivity.
  2. Log in to the appliance web-UI. 
  3. Delete all protected systems in the appliance (This can take 5 to 10 minutes or more to process.)
    NOTE: You are deleting all backup sets.
  4. Open a ticket with Axcient Support requesting a factory reset of this device.
    In the details of the ticket, include the customer, location and system ID of the device to be reset. 

Note: To enable Axcient support access to the device, please ensure that Remote Assist is enabled (a) on this device and (b) on the Management Portal.   

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