x360Cloud Onboarding Playbook  |  x360Cloud INDEX  |  Release Notes  |  x360Cloud Data Sheet  |  x360Cloud Essential User Guide

Welcome to the x360Cloud Essential User Guide 

This is a self-guided manual to walk through features and functionality for x360Cloud. Keep reading to learn more about the Microsoft and Google services and features x360Cloud supports. 

For a more hands-on learning experience, the x360Cloud Certification program shows you how to get started with x360Cloud, highlights important features, and details the x360Cloud value proposition. The estimated completion time is 20 minutes. To get started, log in to the Axcient x360Portal. If you need help with credentials, please contact your Partner Success Manager.  

What is x360Cloud? 

x360Cloud provides peace-of-mind by ensuring that the cloud data used in your organization is backed up, recoverable, and protected.

x360Cloud backs up:

• Microsoft 365
• Google Workspace

Axcient x360Cloud automatically backs up Microsoft 365 (formerly Office 365) and Google Workspace data so that it can always be located, restored, and audited for uninterrupted business continuity after a data loss incident.

When you deploy x360Cloud, your critical data is backed up to our encrypted, tamper-proof Axcient Cloud

The Axcient Cloud gives you absolute protection against accidental or malicious data loss. With multiple redundant Axcient Cloud storage and best-in-class encryption, you can rely on 99.999% durability and 99.999% availability.  

After data is backed up, x360Cloud administrators can instantly search data with rich filtering, and quickly select data to restore. In addition, detailed dashboards, reports, and monitoring of all backup activities visually indicate how x360Cloud is working to protect your data.

Highlights: 

• Automated backup of Microsoft 365 and Google Workplace services 
• Granular search and file browser for quick restores
• Detailed reports, monitoring, and system logs 
• Best-in-class security and compliance

Security

Axcient holds our partners' data in highest regard. We maintain data integrity and protect partner data through methods that avoid compromise. Our data policies meet the requirements of GDPR (General Data Protection Regulation).

x360Cloud uses military-grade encryption when transporting data over Secure Sockets Layer (SSL) encrypted connections. From the SSL encrypted connections, it routes to an HTTPS stand-alone processes running behind a firewall. Our Server-Side Encryption (SSE) uses at minimum 128-bit SSL (128-bit) in transit and 256-bit Advanced Encryption Standard (256-bit AES) at rest. Stored data is only accessed by applications from behind a firewall.

x360Cloud is HIPAA Compliant. Please reference the Axcient HIPAA Whitepaper for details and requirements.

Microsoft 365 Supported Services

All Microsoft 365 Business Plans plans are supported by x360Cloud, including:

• Microsoft 365 Business Basic (formerly Office 365 Business Essentials)
• Microsoft 365 Business Standard (formerly Office 365 Business Premium)
• Microsoft 365 Business Premium (formerly Microsoft 365 Business)
• Microsoft 365 Apps (formerly Office 365 Business and Office 365 ProPlus)
• Enterprise E1, E3, E4, E5 

x360Cloud for Microsoft 365 currently backs up the following service connectors:

• Archive Mailboxes: x360Cloud - Microsoft 365 Archive Mailboxes
• Calendar 
• Contacts
• Mail
• OneDrive
• Shared mailboxes
• SharePoint document libraries 
• Files shared in Teams (depending on configuration): x360 Cloud - Protect Microsoft Teams 

x360Cloud for Microsoft 365 does not currently support: 

• Environments connected to a physical environment
  
  
• Emails related to Microsoft 365 Calendar events 

  • NOTE: Events invitation emails, event reminder emails, and event acceptance/rejected email messages are not backed up by x360Cloud. The system backs up the Calendar Events directly instead, avoiding the duplicative information in the emails. When a backed up Event is restored in x360Cloud, it's a net new object created in Microsoft 365 -  and you can choose a restore option, whether or not Microsoft 365 should restore the event attendees and send them new email invitations. (These have to be net new invitation emails,  related to the newly created \ restored event. Emails related to the original event are becoming irrelevant in this case. So, the backup & recovery process is more oriented on event definition, rather than event-associated auto-generated email.)

• When a backed up Event is restored in x360Cloud, it will be a net new object created in Microsoft 365: note that you can choose a restore option whether or not Microsoft 365 should restore the event attendees and send them new email invitations. This has to be net new invitation emails related to the newly created \ restored event. Emails related to the original event are becoming irrelevant in this case. So, the backup & recovery process is more oriented on event definition, rather than event-associated auto-generated emails. 

x360Cloud supports the following Microsoft 365 features:

x360Cloud for Microsoft 365 does not currently support:

Public Folders

Definition: Public folders are designed for shared access and to collect, organize, and share information with other people in your workgroup or organization.

Public folders are meant for internal communication and are limited to 1,000 public folder mailboxes. The maximum total size of all public folder mailboxes is 50 TB. Hierarchy-serving mailboxes are limited to 100 public folder mailboxes.

Pre-provisioned OneDrive

Definition: You might pre-provision a OneDrive if your company uses a custom process (such as specialized steps when you add a new employee) or if your organization plans to migrate from another online storage service.

OneDrive for home (aka personal OneDrive)

Definition: OneDrive for home is online personal storage that anyone who subscribes to Microsoft 365 can use to sync files across devices. Personal and Business OneDrive accounts may share the same user account email address. However, they are separate accounts related to separate Microsoft 365 products and only 'OneDrive for Business' accounts are available for protection in x360Cloud. 
 

Microsoft OneNote files

Definition: OneNote is Microsoft's note-taking and organizational application. OneNote files are meant for arranging notes into multi-page hierarchical structures. OneNote notebooks created in OneNote for the web (which might also be created in OneDrive or SharePoint Online) are stored in Microsoft 365 cloud as hierarchical structures and are not supported for backup by x360Cloud.

However, when a OneNote file is created in the OneNote Desktop application (and potentially uploaded or synchronised to OneDrive or SharePoint Online), it is kept as a regular file with ".one" extension and can be backed up and restored by x360Cloud.   

x360Cloud supports the following Google Workspace services:

• Gmail
• Calendar
• Contacts
• Drive
• Shared Drive
• Sites

x360Cloud protects the following Google Workspace entities:

x360Cloud for Google Workspace does not currently support Google Groups

Full-text Smart Search

With the Smart Search tool, you can quickly perform filtering and *full-text search operations across all user accounts and connected services to find one or more objects.

NOTE: *Full-text search is supported for files smaller than 10 MB. 

The following file formats are supported:

For more information on Smart Search, click here.

Browsers

x360Cloud supports the latest versions of these browsers:

• Chrome
• Microsoft Edge
• Firefox
• Safari

x360Cloud Data Sheet

x360Cloud can be used to automatically discover, backup, audit, search, and then restore critical data in Microsoft 365 (Exchange Mail, Calendar, Contacts, OneDrive, SharePoint, and Teams data) and Google Workspace (Gmail, Calendar, Contacts, Drive, Sites, and Shared Drives) 

Review the complete x360Cloud data sheet

Terminology and definitions

Many key words used in our documentation refer to industry terminology.

For example:

SUPPORT | 720-204-4500 | 800-352-0248

• Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
• Have you tried our Support chat for quick questions?
• Free certification courses are available in the Axcient x360Portal under Training
• Sign up for free, live,  one-on-one training to learn about Axcient products
• Subscribe to Axcient Status page for updates and scheduled maintenance

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