x360Cloud Essential User Guide

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Welcome to the x360Cloud Essential User Guide 

This is a self-guided manual to walk through features and functionality for x360Cloud. Keep reading to learn more about the Microsoft and Google services and features x360Cloud supports. 

For a more hands-on learning experience, the x360Cloud Certification program shows you how to get started with x360Cloud, highlights important features, and details the x360Cloud value proposition. The estimated completion time is 20 minutes. To get started, log in to the Axcient x360Portal. If you need help with credentials, please contact your Partner Success Manager.  

Looking for something specific? This knowledgebase's search tool comprehensively searches all titles and article content.  

Section 1: Get started with x360Cloud

1. Sign up and configure MFA 
2. Navigate x360Cloud  
3. Create and configure organizations  
4. Create clients and users  
5. Administrator settings  
6. Billable accounts [Microsoft] [Google]
7. Navigate your Reseller Portal in x360Cloud

Section 2: Backup with x360Cloud

1. Automatically back up data
2. Manually select data for backup
3. Backup statuses and troubleshooting
Section 3: Manage with x360Cloud
1.  Search data
2. Manage organizations and accounts
3. Restore data
4. Integrate with ConnectWise

Section 4: Monitor and report with x360Cloud
1.  Monitor organizations
2. Track backup health via email
3. View and download reports
4. View and export audit logs

What is x360Cloud? 

x360Cloud provides peace-of-mind by ensuring that the cloud data used in your organization is backed up, recoverable, and protected. x360Cloud backs up:

  • Microsoft 365, and
  • Google Workspace.

When you deploy x360Cloud, your critical data is backed up to our encrypted, tamper-proof Axcient Cloud. The Axcient Cloud gives you absolute protection against accidental or malicious data loss. With multiple redundant Axcient Cloud storage and best-in-class encryption, you can rely on 99.999% durability and 99.999% availability.

After data is backed up, x360Cloud administrators can instantly search data with rich filtering, and quickly select data to restore. In addition, detailed dashboards, reports, and monitoring of all backup activities visually indicate how x360Cloud is working to protect your data.


Axcient holds our partners' data in highest regard. We maintain data integrity and protect partner data through methods that avoid compromise. Our data policies meet the requirements of GDPR (General Data Protection Regulation).

x360Cloud uses military-grade encryption when transporting data over Secure Sockets Layer (SSL) encrypted connections. From the SSL encrypted connections, it routes to an HTTPS stand-alone processes running behind a firewall. Our Server-Side Encryption (SSE) uses at minimum 128-bit SSL (128-bit) in transit and 256-bit Advanced Encryption Standard (256-bit AES) at rest. Stored data is only accessed by applications from behind a firewall.

x360Cloud is HIPAA Compliant. Please reference the Axcient HIPAA Whitepaper for details and requirements.


Many key words used in this guide refer to industry terminology. For example:


A service refers to the SaaS platform supported by x360Cloud. For example:

  • Microsoft 365
  • Google Workspace
Service Instance

A service instance refers to a specific occurrence of a service. Each instance displays its own unique domain name. For example:

  • cloudfinder.onmicrosoft.com
  • cloudfinder.ems.com

A service connector refers to the type of service. For example:

  • Mail
  • Contact
  • Calendar
  • SharePoint
Backup Objects

A backup object refers to the content type that is backed up, including:

  • Document
  • Email
  • Event
  • Contact

Please note that nested folders need to be restored individually. Metadata and permissions are backed up but not restored.

Microsoft 365 Supported Services

All Microsoft 365 Business Plans plans are supported by x360Cloud, including:

  • Microsoft 365 Business Basic (formerly Office 365 Business Essentials)
  • Microsoft 365 Business Standard (formerly Office 365 Business Premium)
  • Microsoft 365 Business Premium (formerly Microsoft 365 Business)
  • Microsoft 365 Apps for Business (formerly Office 365 Business and Office 365 ProPlus)
  • Enterprise E1, E3, E4, E5
  • Education A1, A3, A5
  • Frontline F1, F3

x360Cloud for Microsoft 365 currently backs up the following service connectors:

x360Cloud for Microsoft 365 does not currently support:

  • Environments connected to a physical environment

x360Cloud supports the following Microsoft 365 features:

Feature Archive mailboxes 


Additional mailbox storage space can be acquired by using the Archiving feature in Microsoft 365 (also called In-Place Archiving)

Support   Status


For more information, please see x360Cloud - Microsoft 365 Archive Mailboxes

Feature  Archive folders in Outlook 


Emails can be archived in Microsoft 365 Exchange by moving them to one of Outlook's default archive folders, such as the Inbox, Sent Items, or Deleted Items folders. 

These cannot be deleted. This folder is protected by x360Cloud in the same way as other folders in an account.

Support Status


Feature Shared mailboxes 


A shared mailbox allows multiple designated users access to read and send email messages and to share a common calendar. Shared mailboxes can provide a generic email address (such as info@example.com or sales@example.com) that customers can use to inquire about your company.

Shared mailboxes are supposed to be utilized for external communication.

Shared mailboxes don't require a license. However, without a license, shared mailboxes are limited to 50 GB. To increase the mailbox size, an E3 or E5 license must be assigned, which will increase the mailbox to 100 GB.

Support Status


Shared mailboxes can be backed up in x360Cloud

Selection for backup is supported starting from CF 2.6.0.

Note on Classic UI: Since 2.6.0, there is no way to opt-out of automatic selection (for backup) of all newly created Shared Mailboxes

Feature Inactive user account 


If it is necessary to temporarily disable a user, you can de-activate a Microsoft 365 user account. (For example, to preserve data when an employee leaves, to accommodate temporary workers, or to disable user access to avoid any unwanted activity)

Support Status


x360Cloud for Microsoft 365 does not currently support:

  • Public Folders 
    • Definition: Public folders are designed for shared access and to collect, organize, and share information with other people in your workgroup or organization.

      Public folders are meant for internal communication and are limited to 1,000 public folder mailboxes. The maximum total size of all public folder mailboxes is 50 TB. Hierarchy-serving mailboxes are limited to 100 public folder mailboxes.

  • Pre-provisioned OneDrive
    • Definition: You might pre-provision a OneDrive if your company uses a custom process (such as specialized steps when you add a new employee) or if your organization plans to migrate from another online storage service.

  • OneDrive for home (aka personal OneDrive)
    • Definition: OneDrive for home is online personal storage that anyone who subscribes to Microsoft 365 can use to sync files across devices. Personal and Business OneDrive accounts may share the same user account email address. However, they are separate accounts related to separate Microsoft 365 products and only 'OneDrive for Business' accounts are available for protection in x360Cloud. 

x360Cloud supports the following Google Workspace services:

  • Gmail
  • Calendar
  • Contacts
  • Drive
  • Shared Drive (Google Workspace Enterprise license only)
  • Sites

Supported Browsers

You can use the latest versions of the following browsers to access x360Cloud:

  • Chrome
  • Firefox
  • Safari

x360Cloud protects the following Google Workspace entities:

Google Workspace entity Status Details
Active user accounts
Suspended user accounts
Used when a company, corporation or organization  needs to temporarily disable and suspend a user. User data will be kept, but they won't receive emails, calendar invitations, or files as long as they're suspended. Suspended users can be restored as long as they're not deleted.
Shared drive
Classic Google sites
What's the difference between new and classic?
New Google sites
What's the difference between new and classic?

x360Cloud for Google Workplace does not currently support: Google Groups 

Full-text Smart Search

With the Smart Search tool, you can quickly perform full-text search operations across all user accounts and connected services to find one or more objects. Objects can be backed up directly from OneDrive, SharePoint, GDrive, or as email or calendar event attachments.

The following file formats are supported:

File formats

Extension example

Microsoft Office document

 .doc, .docx, .xls, .xlsx,  .ppt, .pptx

Mail formats

 .eml, .pst, .msg

Electronic Publication


Hypertext Markup Language

 XHTML, HTML, .html, .xhtml, .xht



Portable Document


Rich Text




Plain Text


Compression and packaging

 .7z, .zip, ARJ, Dump, etc. (RAR is not currently supported)

XML and derived formats


For more information on Smart Search, click here.


x360Cloud supports the latest versions of these browsers:


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