x360Cloud Essential User Guide

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Welcome to the x360Cloud Essential User Guide 

This is a self-guided manual to walk through features and functionality for x360Cloud. Keep reading to learn more about the Microsoft and Google services and features x360Cloud supports. 

For a more hands-on learning experience, the x360Cloud Certification program shows you how to get started with x360Cloud, highlights important features, and details the x360Cloud value proposition. The estimated completion time is 20 minutes. To get started, log in to the Axcient x360Portal. If you need help with credentials, please contact your Partner Success Manager.  

Looking for something specific? This knowledgebase's search tool comprehensively searches all titles and article content.  

Section 1: Get started with x360Cloud

1. Sign up and configure MFA 
2. Navigate x360Cloud  
3. Create and configure organizations  
4. Create clients and users  
5. Administrator settings  
6. Billable accounts [Microsoft] [Google]
7. Navigate your Reseller Portal in x360Cloud

Section 2: Backup with x360Cloud

1. Automatically back up data
2. Manually select data for backup
3. Backup statuses and troubleshooting
Section 3: Manage with x360Cloud
1.  Search data
2. Manage organizations and accounts
3. Restore data
4. Integrate with ConnectWise

Section 4: Monitor and report with x360Cloud
1.  Monitor organizations
2. Track backup health via email
3. View and download reports
4. View and export audit logs

What is x360Cloud? 

x360Cloud provides peace-of-mind by ensuring that the cloud data used in your organization is backed up, recoverable, and protected.

x360Cloud backs up:

  • Microsoft 365
  • Google Workspace

Axcient x360Cloud automatically backs up Microsoft 365 (formerly Office 365) and Google Workspace data so that it can always be located, restored, and audited for uninterrupted business continuity after a data loss incident.

When you deploy x360Cloud, your critical data is backed up to our encrypted, tamper-proof Axcient Cloud

The Axcient Cloud gives you absolute protection against accidental or malicious data loss. With multiple redundant Axcient Cloud storage and best-in-class encryption, you can rely on 99.999% durability and 99.999% availability.  

After data is backed up, x360Cloud administrators can instantly search data with rich filtering, and quickly select data to restore. In addition, detailed dashboards, reports, and monitoring of all backup activities visually indicate how x360Cloud is working to protect your data.


  • Automated backup of Microsoft 365 and Google Workplace services 
  • Granular search and file browser for quick restores
  • Detailed reports, monitoring, and system logs 
  • Best-in-class security and compliance


Axcient holds our partners' data in highest regard. We maintain data integrity and protect partner data through methods that avoid compromise. Our data policies meet the requirements of GDPR (General Data Protection Regulation).

x360Cloud uses military-grade encryption when transporting data over Secure Sockets Layer (SSL) encrypted connections. From the SSL encrypted connections, it routes to an HTTPS stand-alone processes running behind a firewall. Our Server-Side Encryption (SSE) uses at minimum 128-bit SSL (128-bit) in transit and 256-bit Advanced Encryption Standard (256-bit AES) at rest. Stored data is only accessed by applications from behind a firewall.

x360Cloud is HIPAA Compliant. Please reference the Axcient HIPAA Whitepaper for details and requirements.

Microsoft 365 Supported Services

All Microsoft 365 Business Plans plans are supported by x360Cloud, including:

  • Microsoft 365 Business Basic (formerly Office 365 Business Essentials)
  • Microsoft 365 Business Standard (formerly Office 365 Business Premium)
  • Microsoft 365 Business Premium (formerly Microsoft 365 Business)
  • Microsoft 365 Apps (formerly Office 365 Business and Office 365 ProPlus)
  • Enterprise E1, E3, E4, E5 

x360Cloud for Microsoft 365 currently backs up the following service connectors:

x360Cloud for Microsoft 365 does not currently support: 

  • Environments connected to a physical environment

  • Emails related to Microsoft 365 Calendar events 
    • NOTE: Events invitation emails, event reminder emails, and event acceptance/rejected email messages are not backed up by x360Cloud. The system backs up the Calendar Events directly instead, avoiding the duplicative information in the emails. When a backed up Event is restored in x360Cloud, it's a net new object created in Microsoft 365 -  and you can choose a restore option, whether or not Microsoft 365 should restore the event attendees and send them new email invitations. (These have to be net new invitation emails,  related to the newly created \ restored event. Emails related to the original event are becoming irrelevant in this case. So, the backup & recovery process is more oriented on event definition, rather than event-associated auto-generated email.)

  • When a backed up Event is restored in x360Cloud, it will be a net new object created in Microsoft 365: note that you can choose a restore option whether or not Microsoft 365 should restore the event attendees and send them new email invitations. This has to be net new invitation emails related to the newly created \ restored event. Emails related to the original event are becoming irrelevant in this case. So, the backup & recovery process is more oriented on event definition, rather than event-associated auto-generated emails. 

x360Cloud supports the following Microsoft 365 features:

Feature Archive mailboxes 
Definition Additional mailbox storage space can be acquired by using the Archiving feature in Microsoft 365 (also called In-Place Archiving)
Support   Status


For more information, please see x360Cloud - Microsoft 365 Archive Mailboxes

Feature  Archive folders in Outlook 

Emails can be archived in Microsoft 365 Exchange by moving them to one of Outlook's default archive folders, such as the InboxSent Items, or Deleted Items folders. 

These cannot be deleted. This folder is protected by x360Cloud in the same way as other folders in an account.

Support Status Supported 
Feature Shared mailboxes 

A shared mailbox allows multiple designated users access to read and send email messages and to share a common calendar. Shared mailboxes can provide a generic email address (such as info@example.com or sales@example.com) that customers can use to inquire about your company.

Shared mailboxes are supposed to be utilized for external communication.

Shared mailboxes don't require a license. However, without a license, shared mailboxes are limited to 50 GB. To increase the mailbox size, an E3 or E5 license must be assigned, which will increase the mailbox to 100 GB.

Support Status


Shared mailboxes can be backed up in x360Cloud

Selection for backup is supported starting from CF 2.6.0.

Note on Classic UI: Since 2.6.0, there is no way to opt-out of automatic selection (for backup) of all newly created Shared Mailboxes

Feature Inactive user account 

If it is necessary to temporarily disable a user, you can de-activate a Microsoft 365 user account. (For example, to preserve data when an employee leaves, to accommodate temporary workers, or to disable user access to avoid any unwanted activity)

Support Status Supported



x360Cloud for Microsoft 365 does not currently support:

Public Folders

Definition: Public folders are designed for shared access and to collect, organize, and share information with other people in your workgroup or organization.

Public folders are meant for internal communication and are limited to 1,000 public folder mailboxes. The maximum total size of all public folder mailboxes is 50 TB. Hierarchy-serving mailboxes are limited to 100 public folder mailboxes.

Pre-provisioned OneDrive

Definition: You might pre-provision a OneDrive if your company uses a custom process (such as specialized steps when you add a new employee) or if your organization plans to migrate from another online storage service.

OneDrive for home (aka personal OneDrive)

Definition: OneDrive for home is online personal storage that anyone who subscribes to Microsoft 365 can use to sync files across devices. Personal and Business OneDrive accounts may share the same user account email address. However, they are separate accounts related to separate Microsoft 365 products and only 'OneDrive for Business' accounts are available for protection in x360Cloud. 

Microsoft OneNote files

Definition: OneNote is Microsoft's note-taking and organizational application. OneNote files are meant for arranging notes into multi-page hierarchical structures. OneNote notebooks created in OneNote for the web (which might also be created in OneDrive or SharePoint Online) are stored in Microsoft 365 cloud as hierarchical structures and are not supported for backup by x360Cloud.

However, when a OneNote file is created in the OneNote Desktop application (and potentially uploaded or synchronised to OneDrive or SharePoint Online), it is kept as a regular file with ".one" extension and can be backed up and restored by x360Cloud.   


x360Cloud supports the following Google Workspace services:

  • Gmail
  • Calendar
  • Contacts
  • Drive
  • Shared Drive
  • Sites

x360Cloud protects the following Google Workspace entities:

Google Workspace entity Status Details
Active user accounts    
Suspended user accounts   Used when a company, corporation or organization  needs to temporarily disable and suspend a user. User data will be kept, but they won't receive emails, calendar invitations, or files as long as they're suspended. Suspended users can be restored as long as they're not deleted.
Shared drive    
Classic Google sites   What's the difference between new and classic?
New Google sites   What's the difference between new and classic?

x360Cloud for Google Workspace does not currently support Google Groups

Full-text Smart Search

With the Smart Search tool, you can quickly perform filtering and *full-text search operations across all user accounts and connected services to find one or more objects.

NOTE: *Full-text search is supported for files smaller than 10 MB. 

The following file formats are supported:

File formats   
Extension example
Microsoft Office document   
 .doc, .docx, .xls, .xlsx,  .ppt, .pptx
Mail formats   
 .eml, .pst, .msg
Electronic Publication   
Hypertext Markup Language   
 XHTML, HTML, .html, .xhtml, .xht
Portable Document   
Rich Text   
Plain Text   
Compression and packaging   
 .7z, .zip, ARJ, Dump, etc. (RAR is not currently supported)
XML and derived formats   


For more information on Smart Search, click here.


x360Cloud supports the latest versions of these browsers:

x360Cloud Data Sheet

x360Cloud can be used to automatically discover, backup, audit, search, and then restore critical data in Microsoft 365 (Exchange Mail, Calendar, Contacts, OneDrive, SharePoint, and Teams data) and Google Workspace (Gmail, Calendar, Contacts, Drive, Sites, and Shared Drives) 

Review the complete x360Cloud data sheet

Terminology and definitions

Many key words used in our documentation refer to industry terminology.

For example:

Backup object

A backup object refers to the content type that is backed up, including:

  • Document
  • Email
  • Event
  • Contact

A service connector refers to the type of service. For example:

  • Mail
  • Contact
  • Calendar
  • SharePoint
Contact A contact refers to the user's contact list backed up in x360Cloud.

Document  A document covers files backed up in x360Cloud (e.g. Microsoft 365 OneDrive or Google Shared Drive files). 

Email An email covers all kind of emails backed up in x360Cloud including MS 365 archive emails. This x360Cloud object type also covers all attachments an email may include.

Event An event covers events in user's calendars backed up in x360Cloud. This x360Cloud object type also covers all event occurrences and all attachments an event may include.

Folder A folder covers folders that are backed up only in Microsoft 365 Mail, SharePoint and OneDrive connectors. 


A service refers to the SaaS platform supported by x360Cloud. For example:

  • Microsoft 365
  • Google Workspace
Service Instance

A service instance refers to a specific occurrence of a service. Each instance displays its own unique domain name. For example:

  • cloudfinder.onmicrosoft.com
  • cloudfinder.ems.com




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