Log in here:

New Feature 

SMS MFA authentication

We’ve added a new MFA authentication method: SMS. Users are now able to configure their mobile phone number to receive their temporary MFA code for login. The new option can be found in the MFA Setup Wizard under My Account.   

Detailed instructions on enabling MFA and using SMS authentication are here:

Improvement

Modified locked user behavior

Previously, a user was locked out for one hour after ten invalid login attempts. After one hour, if the 11th login attempt was invalid, the user was again locked out for an additional hour.

Now, the user's number of attempts will be reset back to zero after the initial one hour lockout expires.

Note: MFA & Recovery Codes input count towards the ten login attempts.

Fixes

• Fixed issue with attempting to re-use a Change Username link that was already used.

 CUSTOMER SUPPORT  | 720-204-4500 | 800-352-0248

• To learn more about any of our Axcient products, sign up for free one-on-one training.
• Please contact your Partner Success Manager or Support if you have specific technical questions.
• Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.