Restore data - x360Cloud

Written By Tami Sutcliffe (Super Administrator)

Updated at January 24th, 2024


Overview

x360Cloud gives you the power (with the Smart Search tool) to find a backup object and then perform restore operations on that object. You can also restore multiple objects, restore all documents for a SharePoint site or restore an entire end user account.


Click each task below for full details:

Restore an object

You can restore an object you have located using the x360Cloud SmartSearch tool.

You can also restore multiple objects.

The following object types are available to restore: 

  • Document (for example, from a SharePoint Document Library or OneDrive)
  • Email
  • Event
  • Contact

NOTE: Nested folders must be restored individually.  

STEP 1: Launch the x360Cloud Organization

On the Reseller Portal Organizations page, click the client ID of the organization you want to manage.

 

The organization Dashboard page displays, giving you access to organization details.

 

STEP 2: Access the Search Page

In the left-hand navigation menu, click the Search tab. 

 

The Search page displays, giving you access to a search toolbar and filtering options.

STEP 3:  Use filters to locate and select the object

In the Search page, click on the magnifying glass icon in the search bar.

 

This will open the Smart Search filters you can apply to help find your data. 

For more information on using x360Cloud's Smart Search filters, please refer to Search and view Microsoft 365 data.

0008-smart-search-filters.jpg
 

When you find the correct item, click the title of the object you want to view.

The page expands to display a right-hand browser window.

 

STEP 4: View the object

  • If you click the View File button, you'll see a preview the first 1000 characters of the file or email.
  • If this object is a document, you can also use the Latest version drop-down menu, to see previous versions of the file, if available.  
  • If you cannot view the details of a file, you might need to turn on Content Visibility settings. 

Note: In certain instances, you might not be able to view the content of very large backup objects. You can still, however, view metadata or download the object if needed.  

STEP 5: Restore the object

a. To restore an object, select the desired file by checking the box in front of the item's Title.

 

b. Then, click the Restore button in the upper right of the top navigation tool bar.

 

c. A Restore dialog box opens, confirming the number of objects you have selected to be restored.

 

This process can restore the object(s) to the same user account or a different user account.

d. Click the Restore to User drop-down menu to select the user account where this item will be restored.

e. Optionally, you can choose to use the check boxes to set other restore permissions.

  • For example, if this is a OneDrive file, you can click the Restore OneDrive Permissions checkbox to recover permission settings.
  • Optionally, if this is a OneDrive file, you can click the Send Email About Restored Permissions checkbox to alert the affected user.  

Please note that these two options, Restore OneDrive Permissions and Send Email About Restored Permissions are available only for OneDrive files.

f. In the Name of the Restore Folder field, enter the name of the folder where this item will be recovered.

g. Click the Restore button to complete the restore process. 

h. After clicking Restore, a confirmation message will display.

NOTE: Please be aware that restoration can take a significant amount of time, depending on the amount of data being restored. 

i. A restoration completion report will be visible in the Recent Activity section of the organization Dashboard page:

 

 

STEP 6: Track restoration progress

With the release of x360Cloud version 2.88.0, users have the ability to track the current number of objects that were successfully restored vs. the total number of objects selected for restoration in the Objects Restored column under the Recent Activity Report.

To view the restoration progress reporting information, navigate to the Dashboard for an organization that has an ongoing restoration and click on the Restore tab under the Recent Activity Report

In the new Objects Restored column, you will see two numbers: the number of successfully restored objects and the total number of objects selected for restoration, separated by a backslash. The numbers are based on the latest progress and are updated when the page is refreshed. 

Need more information? Please reference

Delete

Restore multiple objects

You can manage multiple x360Cloud objects at one time. 

For example, you can restore objects in bulk.

 

STEP 1: Launch the desired x360Cloud Organization

In the x360Cloud Reseller Portal Organizations page, click the client ID of the organization you want to manage.

The organization's Dashboard page displays, giving you access to organization details. 

 

STEP 2: Access the Search Page

In the left-hand navigation menu, click the Search tab. 

The Search page displays, giving you access to a search toolbar and filtering options.

STEP 3:  Use filters to locate and select the object(s) 

In the Search page, use the filters to find your data.

You can use the following filters to improve your results:

For more information on using x360Cloud search filters, please refer to Search and view Microsoft 365 data.

STEP 4:  Select all objects to be restored

Use the check boxes to select all items you wish to restore: 

After selecting all items to be restored,  click the Restore button to complete the process.

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Restore all documents for a SharePoint site

Please be aware that restoration can take a significant amount of time, depending on the amount of data involved. 

Instructions

Navigate to the Accounts page of the desired organization in x360Cloud.

1. Select the SharePoint tab.

2. Select the site whose data you want to restore.

3. Click the Restore site button.

 

4. Complete the restoration options:

   

 

 

You can review the amount of data being restored.

 

Restore to site is the SharePoint root site. The selected site data will be restored to this site. Currently there is no option to change the target site.

Name of the restore document library is the name of the document library that will be created for the restored data.

Backed up from is an optional field if you need to restore only files (or file versions) created after some point in time.

Backed up till an optional field if you need to restore only files (or file versions) created before some point in time.

 

5. When you are finished, click the Restore button to proceed.

 A confirmation message is displayed:

2.44.0-complete-2.jpg


NOTE: Please be aware that restoration can take a significant amount of time, depending on the amount of data in the restored SharePoint site.

 

A restoration completion report will be visible in the Recent Activity section of the organization Dashboard page:

 

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Restore an end user account

If an entire x360Cloud end user account has been lost, you can restore it.

Note: OneDrive files deleted by a user in Microsoft 365 are not restored during user account restoration. In order to restore deleted files, perform a search and restore a granular file or folder. For instructions, please see How to restore an object or How to restore multiple objects

STEP 1: Launch the x360Cloud Organization dashboard

In the Reseller Dashboard page, open the Organizations tab and click the Name of the organization you want to manage.

 

The organization Dashboard page displays, giving you access to organization details.

 

 

STEP 2: Access the Accounts page and select the end user account to be restored

1. In the left-hand navigation menu of the Organization dashboard, click the Accounts tab.

2. The Accounts page displays, giving you access to advanced end user management tools.

3. Click the User Name of the end user account to be restored. x360cloud-select-user-to-restore.png

STEP 3: Launch the restoration process for this account

A User details window opens in a left navigation panel.

Click the Restore User button to begin the restoration process.

 

 

STEP 4:  Complete the configuration

A Restore User window will open.  

Complete the desired settings:

 

 

 In the Backup Date drop-down menu, select the snapshot you want to restore.

In the Which Services do you want to restore? section, click the checkboxes to select which items should be restored.

In the Restore to User drop-down menu, select the end user account where this data will be restored. You can select the same end user or a different end user account.

To learn more about the Restore event attendees and send them an invitation option, please refer here:

In the Name of the Restore Folder field, type the name of the folder where the restored data will reside.

 

Once you have completed all fields, click the Restore button to complete the process.

NOTE: Please be aware that restoration can take a significant amount of time, depending on the amount of data in the restored user account.

Restores typically go to the selected user’s email box.  

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