How to re-send a user account password or welcome email - x360Sync

Written By Tami Sutcliffe (Super Administrator)

Updated at July 28th, 2021

In the administrative web portal, you can use the Accounts tab to manage and support user accounts. In some instances, you might need to resend a user's password, or manually deliver a user's welcome email. Welcome emails typically include user credentials, a link to the web portal, and links to download apps and devices.

To resend a user account password or welcome email:

  1. In the Organization navigation menu, select the organization in which you want to manage user accounts. The selected organization displays.
  2. Click the Accounts tab. The Accounts page displays, showing a list of all user accounts in the selected organization.
  3. In the Accounts page toolbar, you can search for individual user accounts using the Search field, or filter to view only admins by clicking the Admin button, or invited users by clicking the Invited button.
  4. In the Accounts page, you can optionally edit user account settings.
  5. Click the Edit button next to the account you want to edit. The Account Settings page displays.
  6. In the Account Settingspage, you can optionally send an email message to selected user accounts.
    1. Click the checkboxes to select the users who should receive the email.
    2. Click the Send Message button. An Email Users dialog box displays.
    3. In the Email Users dialog box, enter a subject and a message.
    4. Optionally, click the Send Reset Password Link checkbox to resend the selected users’ passwords.
    5. Optionally, click the Send Welcome Email checkbox to resend a welcome email to the selected users.
    6. Click the Send button when you are finished.


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