Axcient Cloud IP addresses and application port ranges

Written By Tami Sutcliffe (Super Administrator)

Updated at April 25th, 2022

Axcient Cloud IP addresses

  • 162.223.56.0/22
  • 162.245.72.0/22
  • 162.247.156.0/22
  • 185.65.212.0/22
  • 192.159.161.0/24
  • 192.159.162.0/23
  • 192.159.164.0/22
  • 192.159.168.0/24
  • 198.73.16.0/21

 


x360Recover 

For common requirements for all x360 devices, please review Firewall ports (outbound)- x360Recover



Service-specific IP and port ranges

x360Sync Host Names

  • Web:
    • syncedtool.com
    • syncedtool.ca
    • syncedtool.eu
  • Agent:
    • app.syncedtool.com 
    • app.syncedtool.ca 
    • app.syncedtool.eu 



To find an IP address:

  1. Open a command prompt.
  2. Enter nslookup syncedtool.com.

    Note: Replace syncedtool.com with the appropriate host name. 

    The command will return the current IP addresses.


Port information

  • HTTP connections: port 80
  • HTTPS connections: port 510
  • Secure agent-server connections: port 443
  • SMTP connections: port 25
  • LDAP connections: port 389

Note: Port 389 is only required if configuring LDAP configuration settings through a network connection. If configuring LDAP configuration settings using a registered desktop client, this port is not required. 

Note: Secure LDAP—or LDAPS—is not supported by x360Sync at this time. 

Default Outbound Email for x360Sync

Note: Outbound Email for x360Sync servers that are using the "System Default" will come from 192.254.117.73, as the sending server IP address (Unless this value is set in a sub-organization where the parent organization has a custom mail server configured).

Note: Outbound Email for x360Sync servers that are using a custom mail server will come from the web hostname address:

  • syncedtool.com
  • syncedtool.ca
  • syncedtool.eu

ShadowProtect (DCOM)

  • The ip addresses would be between your BDRs and Production/Protected servers
  • 135, 1024-5000

Axcient File Backup

More Information

  • Full Range of IP Addresses listed at the top of this article
  • 80, 443, 5470

BDR Auto Updater

  • Full Range of IP Addresses listed at bottom
  • 9123

AppAssure v5

http://www.appassure.com/support/KB/appassure-5-firewall-port-requirements/

  • The IP address of your target core
  • 80, 81, 8006, 8007, 8009, 8010

AppAssure v4

http://www.appassure.com/support/KB/firewall-port-configuration-for-replay-4/

  • The IP address of your target core
  • 53, 88, 389, 137-139, 3268, 8001-8005

Acronis

https://kb.acronis.com/content/1711

  • UDP and TCP ports 9876 and 9877

 


IP Address and Port Ranges

Please see linked articles above for specific UDP or TCP, forwarding, or NAT-ing requirements

Axcient SPF Addition for Branded Notifications

If you have a SPF record for your domain and have configured the Axcient Web Portal to send out emails with your domain for branding purposes, you might need to add our notification source to your SPF record.  In this case you'll want to add the following to your SPF record:

  • include:backup.securewebportal.net

Known Relevant Ports used by applications

  • 25
  • 53
  • 80-81
  • 135
  • 137-139
  • 389
  • 443
  • 587
  • 636
  • 3268
  • 1024-5000
  • 5470
  • 9123
  • 8001-8005
  • 8006-8007
  • 8009-8010
  • 9876-9877

 


 SUPPORT | 720-204-4500 | 800-352-0248

1163