Retaining a copy of client data

x360Sync does not offer the option to ship data on drives due to HIPAA compliance regulations. To provide synced data to the client, we recommend syncing all the data to a local machine, then copying it to an external drive or using another method to deliver it to the client. This can be done by creating a user account, subscribing that user to all team shares, then registering that account to a thick client agent on a desired machine with sufficient storage for the download of data.

Downloading team shares and backups

Backups and personal shares (Displayed as My Files and Backups on the left-hand side of the dashboard) may be converted to team shares by using the Snapshot Recovery function, then subscribe a single user to them to sync down to the local workstation or server.

• Manage Team Shares - x360Sync
• Snapshot Recovery Feature - x360Sync

NOTE: DO NOT delete Windows user profiles from workstations and/or servers unless the agent has been unregistered from the local machine, or unlinked from the admin portal under Machines management. Skipping this step will cause data to be deleted from the cloud and could result in data loss. Please follow the steps listed below to complete unlinking agents.

Removing User Accounts after data has been downloaded

•  Remove and Manage User Accounts - x360Sync

Unregister on the local machine: 

1. Right-click the x360Sync icon in the system tray. 
2. Select the gear icon (labeled Manage), then choose Preferences. 
3. Find the plug image in the top panel of the Overview tab, click to unregister and disconnect from X360Sync cloud. 
4. Confirm Unregister.

Unlink the x360Sync agent from the admin web portal: 

1. In the web management portal, select the desired organization.
2. Select the Machines tab on the left-hand side.
3. Choose a machine and expand the arrow to the left of the machine name.
4. Click the orange “Unlink” button to disconnect the machine from the cloud.
5. Verify disconnection by reviewing the list of machines in the organization. If the machine is not listed, it has completed unlinking.

Disable or delete the organization

• Disable or delete organization - x360Sync

Submit license count adjustment requests for x360Sync

Submit your organization deletion request to Axcient through a Support ticket (via the x360Portal)

• How to submit a Support ticket
• How to navigate the x360Portal

If you do not plan to repurpose the x360Sync user licenses recovered by organization deletion, please open a support ticket for a license reduction request to avoid being charged in the future for those removed accounts.

In the Support ticket Description field, please include “license reduction request,” and the request will be forwarded to your Axcient account owner for review and action.

NOTE: If you purchased x360Sync through one of our distributors, you may also submit deletion requests through that distributor. 

SUPPORT | 720-204-4500 | 800-352-0248

• Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
• Free certification courses are available in the Axcient x360Portal under Training
• To learn more about Axcient products, sign up for a free one-on-one training
• Subscribe to the Axcient Status page for updates and scheduled maintenance

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