• Created by Denis Sirochenko, last modified on Nov 29, 2025

You can see detailed status of organization backups on that organization's dashboard, under Reports > Container backup status and Reports > Object backup status.

Container backup status

This page is divided into calendar (top-left), statistics (top-right) and per-user reports (bottom) areas. Calendar allows you to switch between dates and view historical backup data. Please note that you can go back for exactly one year only. Unlike data themselves, backup reports are only kept for 365 days for performance sake.

Clicking on a date also refreshes statistics and user reports, making them match with the date selected.

Please note that the backup info you see on this page does not change in a live fashion but rather is a static backup report that is not changed once generated. To get an actual backup status you either need to wait for 24 hours since the last report time for the next auto-generated backup report or create it manually with the Generate Backup Report button at top right corner. After you clicked the button and a new report is processed, the page is updated with the most up-to-date information; previously run reports remain viewable with the Reports of the day dropdown button:

Statistics area shows number and backup status of users and the overall backups status of the organization that can either be Success, In Progress (some users were still being backed up when the latest report was generated), Partial (some users failed to backup completely), Failed (all users failed to back up) or Onboarding.

Users area contains info on individual users' backup statuses grouped by user types. To see user info split by connectors one should click on a black triangle next to the user name:

If you see an error message here, please check our Troubleshooting section or consider contacting Axcient support.

Object backup status

If the backup of a single object (email, calendar event, contact or file) fails constantly during a 24 hour period, the backup status of the respective user account shows as Partial (even when other objects were successfully backed up). 

This type of container backup failure then results in an organization backup status of Partial (even when other users have backed up successfully.) 

To improve backup health reporting in these situations, we're providing more control over the processing of failed objects -- and the first step is awareness: you can see a list of any failed objects causing backup failures.

This report shows a list of object versions that have failed to backup, along with the current backup status of those objects. 

• Object title, depending on the object type, indicates an email subject, file name, contact full name or calendar event title.
• Object path indicates the path to the object in the source system.
• Account indicates email address of the user account, SharePoint site URL or shared drive ID the object belongs to in the source system.
• Object ID provides an identifier for that object in the source system, so you can locate and verify the details involved. (See Locate an object in the source system.) 
• Backup status displays the current results.
• Issue title reflects the nature of the problem with backing up the object. Currently, it can fall into one of the three basic categories: 
  • Internal x360Cloud error. 
  • Microsoft 365 GraphAPI error.
  • Google Workspace API error.
• Last backup attempt shows the date and time of the latest backup attempt for the container housing this particular object (e.g. calendar or mailbox of an end user account).

Object backup status types

Backup status can be displayed in one of four possible types:

• Failure: x360Cloud failed to back up this object version. It will be retried during the next scheduled backup attempt.
• Success: x360Cloud completed a successful backup of this object version. This can occur even though previous attempts may have failed or a newer version of the object is being backed up (after the object was changed in the source system).
• Not Available: This status indicates that this object no longer exists in the source system.
• Excluded: This status indicates that this object was excluded from backup by a user.

Exclude failed object versions

The “Exclude” function allows you to select failed object versions and exclude them from future backup attempts. You can view more details about the failed objects in the side bar, or get the details directly from the source system. 

You may decide to exclude the failed object versions from future backups. 
To do this, select the objects in the list and click the Exclude Selected button.

Then, confirm the exclusion in the pop-up dialog box by clicking on Exclude Object Versions.

A confirmation flag will appear in the upper-right corner of your screen, with a link to undo the action, if desired.

NOTE: Only objects with a "Failure" status can be excluded. If you attempt to exclude an object with a “Success” or “Not Found” status, the action will be ignored.

The following results occur after an object version has been excluded:

1. The next time you open the Object backup status tab, the object will be marked as “Excluded.”  

2. “User excluded object version(s) from backup” event is logged under the User activity tab on the Audit Log page. A similar event is also logged when Undo is selected. 

3. The next time x360Cloud schedules a backup for the user account, SharePoint site, or shared drive, it will not attempt to backup the excluded object, unless it is changed in the source system. 

4. If the object is changed in the source system, it will be treated by x360Cloud as a new object version. As a result, the system will attempt to include the object in subsequent backups. If the new backup attempt is successful, the object status will change from “Excluded” to “Success.” It can transition to other statuses based on further changes in the source system that are treated as new object versions by x360Cloud.

Object versions with an “Excluded” status are kept in the report forever. 

Notes

• This report is not a log of successfully-backed up objects. (the system does not capture objects which successfully backup from the first attempt). 
• Objects are only collected in this report when x360Cloud ever fails to back them up.
• When an object's additional backup attempts succeed, that object's status is transitioned from Failure to Success. After a 30-day retention period, this object record is removed from the list.
• If, during a further backup attempt, the source system indicates that the object no longer exists, the object status transitions from Failure to Not Available. After a 30-day retention period, this object record is removed from the list.