MAY 2024 - Technical Best Practices Newsletter

Written By Tami Sutcliffe (Super Administrator)

Updated at June 4th, 2024

Technical Best Practices Newsletter

From Technical People For Technical People

May 2024 ----------------------------------------------------------- ARCHIVE | View online

Coming soon! Backup your client's macOS data

We've added general support for macOS to x360Recover

Sign up for early macOS access
Watch the macOS early access information webinar

Features now include:

File and folder (mount) recovery via web browser and FTP
Backups for Direct-to-Cloud and appliance-based systems
Endpoint Manager support
Automated agent upgrades with no system reboot required for the agent

Install an agent (macOS) for x360Recover

NEW! x360Recover Manager (RMC) 5.11

We've added email and PSA alerting options

... and a Recovery Wizard for the RMC

Appliances and private vaults that were previously only available via the appliance or vault GUIs now have email and PSA alerts.

Plus, the Overview and System Details tabs of the Dashboard have been combined into a single view- and we've updated the button styling for improved accessibility in the Virtual Office flow of the Recovery Wizard.

Check out RMC 5.11 release notes

Update to Ubuntu 20.04 LTS (Focal)

Release 14.0.0 OS upgrade to Ubuntu Focal is underway

We anticipate this upgrade to progress through several months, so it may be some time before your devices are targeted for automatic update.

Ready to upgrade sooner?

Win a $100 Amazon card

We're updating our product personas in order to improve our user experience. Take this survey (10-15 minutes to complete, responses are confidential and for internal research purposes only.)

Take the survey

Please note, in order to qualify for the drawing, you must:

Be a resident of North America
Be a current Axcient partner
Submit only one response to the survey (Multiple responses will be disqualified)
Answer most questions to the best of your ability

Public APIs

Axcient’s open APIs available soon!

To reserve your spot in our early access group, sign up here and our product team will reach out with the details when early access is launched.

API access will be available for the following solutions:

MSP Partner Integrator – for your own instance of Axcient x360
Solutions Integrator – Extend the functionality of Axcient x360 to your own product

Plus - In Q2, we're also introducing:

Optional system tray icon for protected systems coming soon
Linux for RedHat/CentOS is now in general availability
New Linux agent 3.5 is currently under development

Keep watching for more news

NEW! x360Cloud Canadian Data Center

Axcient's new data center in Canada is coming online soon

We are investing in our x360Cloud solution to better protect Microsoft 365 and Google Workspace data for our Canadian MSP partners.

If you are interested in getting access first, complete this form and our sales team will reach out to get you started.

Upcoming AXCIENT Events

Tuesday May 14 at 12 PM CT

MSP Roundtable: Using Vendor Transitions to Enhance Your BCDR Strategy
Join Chris Amalfi, VP of Operations at ERGOS, to discuss the ins and outs of their recent vendor switch-up, how it elevated their BCDR strategy, and Chris' best practices for weighing unique vendor options.
Join here

Wednesday May 22 at 12 PM MT

MSP Xperience Lounge: Cybersecurity in the News
Join us live on LinkedIn as we uncover the latest cybersecurity trends, insights in the news, and actionable advice for MSPs, all from the cybersecurity expert himself, Wes Spencer.
Join here

Thursday May 30 at 1 PM ET

Partner Webinar: x360Recover for macOS
Register today to get all the details on the macOS agent for x360Recover. Our Director of Product, Leif Fortson, will walk through the details and demo deploying x360Recover for Mac devices.
Join here

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