Unable to Back Up Microsoft 365 User Emails - x360Cloud

Written By Tami Sutcliffe (Super Administrator)

Updated at July 27th, 2021


Unable to back up Microsoft 365 user emails. 


Your administrative user needs to implement the User Impersonation in Microsoft's Exchange Online. 

How to configure Exchange Online Impersonation:

1. Log in as administrator at https://portal.microsoftonline.com/

2. Go to the ‘Exchange” Admin section.

3. In ‘Exchange admin center’ go to Permissions> Admin roles and choose Discovery Management

4. On the Discovery Management screen, the ‘ApplicationImpersonation’ role should be added (+ button), and the admin should be a member.


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