Issue

Unable to back up Microsoft 365 user emails. 

Solution

Your administrative user needs to implement the User Impersonation in Microsoft's Exchange Online. 

How to configure Exchange Online Impersonation:

1. Log in as administrator at https://portal.microsoftonline.com/

2. Go to the ‘Exchange” Admin section.

3. In ‘Exchange admin center’ go to Permissions> Admin roles and choose Discovery Management

4. On the Discovery Management screen, the ‘ApplicationImpersonation’ role should be added (+ button), and the admin should be a member.

 CUSTOMER SUPPORT  | 720-204-4500 | 800-352-0248

• To learn more about any of our Axcient products, sign up for free one-on-one training.
• Please contact your Partner Success Manager or Support if you have specific technical questions.
• Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.