Here are the steps to request deletion of data backed up for a specific user account, Microsoft SharePoint site, Microsoft Team or Google Workspace Shared Drive. 

STEP 1. Disable protection for the entities whose data you intend to delete

Disable protection for the user, site, team or shared drive whose data you intend to delete in x360Cloud.

•  Manage protection for users

STEP 2. Submit your deletion request

Navigate to x360Portal and submit your deletion request through a Support ticket there.

• How to submit a Support ticket

In the Support ticket Description field, please include the organization ID and the list of entities you would like us to delete in the organization.

Ticket description example:

• Organization ID: “organization ID”, 
  • User Accounts: (email addresses),
  • SharePoint sites: (URLs or IDs), 
  • Microsoft Teams: (names or IDs), 
  • Google Shared Drives: (names or IDs). 
     
• Organization ID: “organization ID2”, 
  • User Accounts: (email addresses),
  • SharePoint sites: (URLs or IDs), 
  • Microsoft Teams: (names or IDs), 
  • Google Shared Drives: (names or IDs). 

Note: The organization ID can be found in the Organizations section of the x360Cloud Reseller Portal, listed under the Client ID column in your organizations list:

Support team will review your request and will contact you if additional information is required.

STEP 3.  Deletion request authorization

All deletion requests must be authorized by one of the primary contacts that we have listed for your company. If the deletion request is not submitted by a primary contact, Support team will attempt to call and obtain verbal authorization from a primary contact. 

Support team will call the general office phone number listed for your company and ask to be transferred to your primary contact. We are not able to accept inbound calls or call mobile phones to gather this authorization. 

NOTE: We recognize that this authorization process may cause some inconvenience. However, this authorization process is in place to protect your data from being deleted by mistake or by a malicious actor. The protection of your data is our #1 priority, and we will do all we can to ensure it is safe.

STEP 4. Deletion scheduling

After authorization has been received, Support team proceeds with scheduling deletion. All x360Cloud users in your partner account will get an automated email notification about the scheduled deletion.  

The scheduled date of the account's data deletion is highlighted in the Sidebar shown on the Accounts page.

There is a 30-day window between deletion scheduling and the start of the automated data purge process, during which the deletion can be canceled. Once the automated purge process begins, it cannot be canceled and the deletion of the customer data will be permanent and unrecoverable.

To cancel deletion, either update the existing Support ticket or submit a new one with a request to cancel deletion for specific users. 

STEP 5. Data deletion occurs

Automated email notifications are sent three days and one day before the planned data purge to alert x360Cloud users about the upcoming data purge. If no deletion cancellation request is received by Support team, all data that belongs to the users, sites is automatically purged after the 30-day period has expired. Support team will notify you once the deletion process has been completed.  

Users, sites whose data was purged will still appear on the Accounts page as any other user or site that was ever discovered by the system.   

STEP 1. Submit your organization deletion request

Submit your organization deletion request through a Support ticket in x360Portal.

• How to submit a Support ticket

In the Support ticket Description field, please include the organization ID of any organization you would like us to delete.

Note: The organization ID can be found in the Organizations section of the x360Cloud Reseller Portal, listed under the Client ID column in your organizations list:

• How to manage organizations in the Reseller Portal - x360Cloud

Support team will review your request and will contact you if additional information is required.

STEP 2.  Deletion request authorization

All deletion requests must be authorized by one of the primary contacts that we have listed for your company. If the deletion request is not submitted by a primary contact, Support team will attempt to call and obtain verbal authorization from a primary contact. 

Support team will call the general office phone number listed for your company and ask to be transferred to your primary contact. We are not able to accept inbound calls or call mobile phones to gather this authorization. 

NOTE: We recognize that this authorization process may cause some inconvenience. However, this authorization process is in place to protect your data from being deleted by mistake or by a malicious actor. The protection of your data is our #1 priority, and we will do all we can to ensure it is safe.

STEP 3. Deletion scheduling

After authorization has been received, Support team proceeds with organization deletion scheduling. All x360Cloud users in your partner account will get an email notification about the scheduled organization deletion.    

There is a 30-day window between deletion scheduling and the start of the automated data purge process, during which the deletion can be canceled. Once the automated purge process begins, it cannot be canceled and the deletion of all the customer data will be permanent and unrecoverable.

To cancel deletion, either update the existing Support ticket or submit a new one with a request to cancel deletion for your organization. 

STEP 4. Organization deletion occurs

The organization and all its data are automatically purged after the 30-day period has expired.

Support team will notify you once the deletion process has been completed.