Email alert indicates Microsoft 365 is not available - x360Cloud

Written By Tami Sutcliffe (Super Administrator)

Updated at July 27th, 2021

Problem: Microsoft 365 is inaccessible when x360Cloud attempts a backup

Typically, Microsoft 365 service cannot be accessed because of

  • A change in credentials
  • Expiration of credentials
  • A change in API access rights
  • Office 365 connectivity issues


If Microsoft 365 cannot be accessed when an x360Cloud backup attempt begins, an automated alert is emailed.

These inaccessibility alerts are emailed to the 

  • x360Cloud administrator
  • Anyone specified in the "Warnings & Notifications" section in organization settings; and the
  • Associated partner (MSP/reseller), unless they have opted out of these emails in their settings.


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