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Trying to select the best methods and options for a particular situation? We've compiled this index to help you compare recovery choices within x360Sync - in one convenient worksheet. The goal is to find the best approach for your scenario - without necessarily researching every strategy available in our knowledgebase |
To review before you get started: How-to-basics:
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| Method/option |
When to use? |
How to access |
Documentation |
|
File and folder recovery |
When you need fast recovery for data that has been user or admin deleted. |
From admin console, at Top Share level, may restore all deleted files for a team share. Browse into the share and you now have option to restore all files or by start/end date. |
View and restore deleted files and folders for end users in x360Sync |
| Recover from malware/ransomware |
When you need to recover from a snapshot prior to infection. |
From admin console, navigate to shares. Select Snapshot and choose new team share name and timestamp wanted. |
Recover from advanced malware attacks using the Snapshot feature in x360Sync |
|
Restore revisions |
When you want to recover previous revisions. |
From admin console, navigate to shares. Browse into the desired share and choose Rollback option. You may choose a timestamp as rollback revision destination. To rollback revision on individual file, right click the file and choose Revisions. |
Use the Revision Rollback feature in x360Sync |
|
Restore from backup |
When you want to restore from user backup to same user or different computer |
From admin console, navigate to Backups. Click on the “restore backup” button. To restore backup to original location, for example, c:\data -> c:\data (NOT c:\, we require the exact same path), click on SAVE. To restore to a new computer and/or location, download and install the x360Sync app, then register with the same user backup was created under. Then select “restore backup button” from admin console and choose new location. |
How do I create backups in x360Sync? |
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SUPPORT | 720-204-4500 | 800-352-0248
- Contact Axcient Support at https://partner.axcient.com/login or call 800-352-0248
- Have you tried our Support chat for quick questions?
- Free certification courses are available in the Axcient x360Portal under Training
- Sign up for free, live, one-on-one training to learn about Axcient products
- Subscribe to Axcient Status page for updates and scheduled maintenance
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