RMC walkthrough - BRC - x360Recover Manager

Written By Tami Sutcliffe (Super Administrator)

Updated at August 3rd, 2021

Access the complete x360Recover RMC (Manager) User Guide here:

As a first step, we recommend logging in to the RMC and navigating the user interface. This section of the guide will introduce you to the components and features of the Axcient RMC. 

Logging in to the Axcient RMC

You must use your Licensing Portal credentials to gain access to the Axcient RMC. If you need help locating your credentials, please contact Axcient Support.

Configuring Multifactor Authentication

We recommend enabling Multifactor Authentication (MFA) for improved security. When MFA is configured, you will be required to enter a one-time passcode generated by a mobile authenticator app during login.

Note

Users must configure their own MFA settings. To utilize the MFA feature, you must have access to a smartphone device with a compatible authenticator app of your choice.

The Axcient RMC supports the following authenticator apps:

Android:

Authy

 

Duo Mobile

 

LastPass Authenticator

 

Microsoft Authenticator

 

Google Authenticator

   

iOS:

Duo Mobile

 

LastPass Authenticator

 

Microsoft Authenticator

 

Google Authenticator

To change the password and set up Multifactor Authentication:

1. In your preferred browser, navigate to https://my.axcient.net (US) or https://ca.axcient.net (Canada) and log in.

2. In the Axcient RMC, click the My Account link. Log in to the Axcient RMC.

3. In the Axcient RMC, click the My Account link. The My Account dialog box displays.

4. In the My Account dialog box, click to toggle on Multifactor Authentication. A QR code image will display for configuring your preferred authenticator app.

5. Open an authenticator app on your smartphone and scan the QR code to configure the MFA token.

When your authenticator app is configured, return to the RMC and enter the generated MFA Token in the Authentication Code field. Click the Save button when you are finished.

7. When logging in, you will now be prompted to enter a one-time passcode generated by your mobile authenticator app in addition to your password.

NOTE: If you are locked out, please contact an org manager to temporarily disable MFA.