Welcome to the x360Sync User Guide for End Users  This is a self-guided manual to walk through features and functionality for x360Sync. The x360Sync SaaS Certification program gets you started and provides examples of configuring, managing, troubleshooting and marketing x360Sync.  It also covers creating your first organization and inviting users. T...

Introduction to x360Portal FAQs & troubleshooting As an x360Portal partner, you can access our service and product support to ensure your clients and their customers stay productive, safe, and up-and-running. To verify the status of any Axcient service, check here: https://status.axcient.com For response times and service levels, check our Suppo...

Monitor virtual offices  The Virtual Office page is accessible when a virtual office has been started. This page is the administrative page for each virtual office. From here, you can manage and administer the virtual office. The main sections of the Virtual Office View page are: Device List This section displays all protected devices under the Clie...

Axcient's dedicated team of UX (user experience) designers craft the user interface of the x360 platform. Our goal is to provide partners with solutions that are useful, easy to use, and aesthetically pleasant. The best resource to ensure we're providing a great user experience is you -- the users! It's valuable for us to continuously check in aroun...

What is x360Recover BDR? With x360Recover BDR, your image-based backups are delivered to an appliance, where that data can be replicated to the cloud. (We also offer a deployment option to eliminate the appliance and instead deliver your image-based backups directly to the cloud: see D irect-to-Cloud D2C: Backup with no appliance x360Recover is easy...

Introduction to x360Cloud FAQs & Troubleshooting As an x360Cloud partner, you can access our service and product support to ensure your clients and their customers stay productive, safe, and up-and-running.   To verify the status of any Axcient service, check here: https://status.axcient.com For response times and service levels, check our Suppo...

Introduction to x360Sync FAQs & troubleshooting As an x360Sync partner, you can access our x360Sync service and product support to ensure your clients and their customers stay productive, safe, and up-and-running. For step-by-step x360Sync documentation: End User Guide: x360Sync Administrator User Guide: x360Sync To verify the status of any Axci...

Introduction to x360Recover FAQs & Troubleshooting As an x360Recover partner, you can access our service and product support to ensure your clients and their customers stay productive, safe, and up-and-running. To verify the status of any Axcient service, check here: https://status.axcient.com For response times and service levels, check our Sup...

12/22/2021 Update Delete Dec 22 Update: BRC Appliance versions >= 10.4 hotfix We've begun rolling out a hotfix for the Log4J exploit to fully protect against current known vulnerabilities in <2.16.0. If you have auto-update enabled, you will receive this patch in the next two days. If you do not have auto-updates enabled, you will need to manu...

Axcient DirectRestore (ADR) is a granular data extraction software for offline SQL databases, Microsoft Exchange Server mailbox stores, and Outlook files. Useful links:  Download DirectRestore Download DirectRestore User Guide Intro to ADR How do I use ADR?  You can use DirectRestore to retrieve individual emails or entire mailboxes from Microsoft E...