Yuni Groff

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Updated May 24th, 2022 by Yuni Groff

Configure VPN for virtual offices

Connect to the VPN  When the VPN has been configured, the Virtual Office will generate a link that allows you to connect to the VPN. This link can be copied and sent to the desired recipients.  Navigate to the appropriate Virtual Office page through the: Dashboard tab; or Click on the Dashboard tab in the lefthand navigation of RMC. Open the Activit...

6 min reading time
Updated November 19th, 2021 by Yuni Groff

User Experience Design Team

Axcient's dedicated team of UX (user experience) designers craft the user interface of the x360 platform. Our goal is to provide partners with solutions that are useful, easy to use, and aesthetically pleasant. The best resource to ensure we're providing a great user experience is you -- the users! It's valuable for us to continuously check in aroun...

0 min reading time
Updated July 31st, 2021 by Yuni Groff

Introduction to x360Sync FAQs & Troubleshooting

Introduction to x360Sync FAQs & troubleshooting As an x360Sync partner, you can access our x360Sync service and product support to ensure your clients and their customers stay productive, safe, and up-and-running. For step-by-step x360Sync documentation: End User Guide: x360Sync Administrator User Guide: x360Sync To verify the status of any Axci...

0 min reading time
Updated July 9th, 2021 by Yuni Groff

Introduction to x360Recover FAQs & Troubleshooting

Introduction to x360Recover FAQs & Troubleshooting As an x360Recover partner, you can access our service and product support to ensure your clients and their customers stay productive, safe, and up-and-running. To verify the status of any Axcient service, check here: https://status.axcient.com For response times and service levels, check our Sup...

2 min reading time
Updated March 21st, 2022 by Yuni Groff

Create and manage Runbooks

Runbooks allow you to configure an automatic deployment plan for virtualized devices. Configuring a Runbook allows you to specify: Devices to be virtualized  The order in which the devices should be virtualized Resources to allocate to each device Wait time between the deployment of each device Runbooks can be leveraged for both Test and Production ...

3 min reading time
Updated March 29th, 2022 by Yuni Groff

Introduction to x360Cloud FAQs & troubleshooting

Introduction to x360Cloud FAQs & Troubleshooting As an x360Cloud partner, you can access our service and product support to ensure your clients and their customers stay productive, safe, and up-and-running.   To verify the status of any Axcient service, check here: https://status.axcient.com For response times and service levels, check our Suppo...

0 min reading time
Updated July 15th, 2021 by Yuni Groff

Log in to the Licensing Portal - x360Recover

How do I get access to the Licensing Portal? 1. New partners need to complete a short training session on how to use the Licensing Portal prior to receiving login credentials. Please contact your Axcient sales representative to schedule your session which will enable you to obtain your credentials.  2. After you complete your training and receive yo...

1 min reading time
Updated March 21st, 2022 by Yuni Groff

Appliance-specific recoveries

This article walks through various ways to recover an existing protected system from a BDR appliance.  Virtualize    The quickest way to restore a protected system from a backup recovery point (with minimum downtime) is to virtualize the protected system on the local backup appliance. Every x360Recover backup creates a ready-to-use full system image...

10 min reading time
Updated December 16th, 2021 by Yuni Groff

v21.2.3 - Axcient DirectRestore (ADR) Release Notes

Version      21.2.3 Release Date       September 1, 2021 Summary of Changes  Added support of Microsoft Exchange Server 2019 CU10 Added support of Microsoft Exchange Server 2016 CU21 Fixed a bug where during the system upgrade, the tool could crash if root folder was not detected Fixed a bug where User Folders were not visible if they had been moved...

0 min reading time
Updated August 29th, 2021 by Yuni Groff

Introduction to x360Sync for End Users

Welcome to the x360Sync User Guide for End Users  This is a self-guided manual to walk through features and functionality for x360Sync. The x360Sync SaaS Certification program gets you started and provides examples of configuring, managing, troubleshooting and marketing x360Sync.  It also covers creating your first organization and inviting users. T...

1 min reading time