Jan 2020 - v 10.0.0 - Release Notes x360Recover BDR

Written By Tami Sutcliffe (Super Administrator)

Updated at July 14th, 2021

 Release Information



 Release Date(s):

    Targeted release starting January 27, 2020

Release Overview

10.0.0 is a Feature Release. The primary focus of this release is to perform the Ubuntu Xenial operating system upgrade. 

Hotfix release 10.0.2 is available here:

Important Notice 

This release will perform an upgrade of your devices from Ubuntu Trusty (14.04 LTS) to Ubuntu Xenial (16.04 LTS.) 

The total upgrade is expected to take 30-90 minutes in most cases but might take longer to complete on some devices. 

In order to perform this upgrade, it is required to download the new operating system packages from the Internet.  Axcient has taken several steps to ensure that this process completes in a smooth and reliable fashion, including the creation of a dedicated Axcient Ubuntu software repository mirror that will be used exclusively by all devices running version 10.0.0 or newer.  Version 9.0.0 devices will use the Axcient mirror to pre-cache all required packages necessary for the Xenial upgrade in preparation for the upcoming release.

Notes:  This release contains a Linux operating system upgrade as well as a product upgrade.

  • Your devices will be rebooted multiple times during the upgrade process. 
  • The total upgrade is expected to take 30-90 minutes in most cases but might take longer to complete on some devices. 
  • If the upgrade has not completed within 6 hours, contact Axcient support for assistance
  • You must ensure that your devices are able to access the new Axcient Ubuntu mirror at rb-mirror.slc.efscloud.net ( over HTTPS.  Your devices will be blocked from upgrading if they cannot successfully download all required packages.

Summary of New Features and Enhancements

  • Linux operating system upgrade to Ubuntu Xenial (16.04 LTS)
  • Updated all operating system components to supported versions
  • Added support for backup and recovery of volumes with large cluster sizes > 64K
  • Consolidated MBR and EFI Installers into a single ISO image 
  • Added dedicated Axcient Ubuntu software repository mirror to simplify firewall config

Summary of Bug Fixes 

  • Fixed issue with seeding, migration, and recovery job progress not shown on vaults
  • Fixed issue with email server password field shown empty when password has been set
  • Fixed issue with Backup Status check on appliance fails “$MFTMirr does not match $MFT” when cluster size is 64K or greater

Firewall Configuration

In order to ensure that the upgrade to Ubuntu Xenial (16.04 LTS) can complete successfully, it is vital that your devices have unrestricted access to the Axcient Ubuntu software mirror at https://rb-mirror.slc.efscloud.net ( 

Please ensure that your firewall rules are configured to allow all HTTPS traffic between the Axcient Ubuntu repository and your devices, with all antivirus/antimalware/antispam scanning, etc. disabled. 

Failure to enable unrestricted access to the software repository could prevent prefetching of the necessary software packages from being successful and may block the upgrade to version 10.0.0.  

Your devices may be left in a broken state if the upgrade to 10.0.0 fails due to the inability to download required software packages.

Operating system hardening

With this release, all software packages have been upgraded to supported versions provided by Ubuntu.  All Linux components are now either running widely supported major release versions, or are running versions patched by Ubuntu and updated with all available security fixes.