BRC - Unable to connect to database

Written By Tami Sutcliffe (Super Administrator)

Updated at August 31st, 2023

Problem: The user receives the following error, which affects both Image and File/Folder replications:

Action: Backup for "Backup Job" on Device Warning - retention pruning failed: Unable to connect to database.
 Errors occurred generating parameter file.
 Unable to create parameter file

Cause: This error is benign and is referring to the database on the Axcient Appliance.

When back up jobs run, they all have to write into the Axcient database that the job completed. When multiple jobs complete and access the database around the same time, they all can’t write at once and some will produce this error.

Solution: To avoid this error, stagger replication jobs to avoid starting around the same time.