This knowledgebase section includes documentation for x360Cloud, your solution for Microsoft 365 and Google Workplace backups.
What is x360Cloud?
x360Cloud provides peace-of-mind by ensuring that the cloud data used in your organization is backed up, recoverable, and protected.
x360Cloud backs up:
Axcient x360Cloud automatically backs up Microsoft 365 (formerly Office 365) and Google Workspace data so that it can always be located, restored, and audited for uninterrupted business continuity after a data loss incident.
When you deploy x360Cloud, your critical data is backed up to our encrypted, tamper-proof Axcient Cloud
The Axcient Cloud gives you absolute protection against accidental or malicious data loss. With multiple redundant Axcient Cloud storage and best-in-class encryption, you can rely on 99.999% durability and 99.999% availability.
After data is backed up, x360Cloud administrators can instantly search data with rich filtering, and quickly select data to restore. In addition, detailed dashboards, reports, and monitoring of all backup activities visually indicate how x360Cloud is working to protect your data.
- Automated backup of Microsoft 365 and Google Workplace services
- Granular search and file browser for quick restores
- Detailed reports, monitoring, and system logs
- Best-in-class security and compliance
Axcient holds our partners' data in highest regard. We maintain data integrity and protect partner data through methods that avoid compromise. Our data policies meet the requirements of GDPR (General Data Protection Regulation).
x360Cloud uses military-grade encryption when transporting data over Secure Sockets Layer (SSL) encrypted connections. From the SSL encrypted connections, it routes to an HTTPS stand-alone processes running behind a firewall. Our Server-Side Encryption (SSE) uses at minimum 128-bit SSL (128-bit) in transit and 256-bit Advanced Encryption Standard (256-bit AES) at rest. Stored data is only accessed by applications from behind a firewall.
x360Cloud is HIPAA Compliant. Please reference the Axcient HIPAA Whitepaper for details and requirements.
Microsoft 365 Supported Services
All Microsoft 365 Business Plans plans are supported by x360Cloud, including:
- Microsoft 365 Business Basic (formerly Office 365 Business Essentials)
- Microsoft 365 Business Standard (formerly Office 365 Business Premium)
- Microsoft 365 Business Premium (formerly Microsoft 365 Business)
- Microsoft 365 Apps (formerly Office 365 Business and Office 365 ProPlus)
- Enterprise E1, E3, E4, E5
x360Cloud for Microsoft 365 currently backs up the following service connectors:
- Archive Mailboxes: x360Cloud - Microsoft 365 Archive Mailboxes
- Shared mailboxes
- SharePoint document libraries
- Teams (depending on configuration): x360 Cloud - Protect Microsoft Teams
- Environments connected to a physical environment
x360Cloud supports the following Microsoft 365 features:
|Definition||Additional mailbox storage space can be acquired by using the Archiving feature in Microsoft 365 (also called In-Place Archiving)|
For more information, please see x360Cloud - Microsoft 365 Archive Mailboxes
|Feature||Archive folders in Outlook|
Emails can be archived in Microsoft 365 Exchange by moving them to one of Outlook's default archive folders, such as the Inbox, Sent Items, or Deleted Items folders.
These cannot be deleted. This folder is protected by x360Cloud in the same way as other folders in an account.
A shared mailbox allows multiple designated users access to read and send email messages and to share a common calendar. Shared mailboxes can provide a generic email address (such as firstname.lastname@example.org or email@example.com) that customers can use to inquire about your company.
Shared mailboxes are supposed to be utilized for external communication.
Shared mailboxes don't require a license. However, without a license, shared mailboxes are limited to 50 GB. To increase the mailbox size, an E3 or E5 license must be assigned, which will increase the mailbox to 100 GB.
Shared mailboxes can be backed up in x360Cloud
Selection for backup is supported starting from CF 2.6.0.
Note on Classic UI: Since 2.6.0, there is no way to opt-out of automatic selection (for backup) of all newly created Shared Mailboxes
|Feature||Inactive user account|
If it is necessary to temporarily disable a user, you can de-activate a Microsoft 365 user account. (For example, to preserve data when an employee leaves, to accommodate temporary workers, or to disable user access to avoid any unwanted activity)
Definition: Public folders are designed for shared access and to collect, organize, and share information with other people in your workgroup or organization.
Public folders are meant for internal communication and are limited to 1,000 public folder mailboxes. The maximum total size of all public folder mailboxes is 50 TB. Hierarchy-serving mailboxes are limited to 100 public folder mailboxes.
Definition: You might pre-provision a OneDrive if your company uses a custom process (such as specialized steps when you add a new employee) or if your organization plans to migrate from another online storage service.
OneDrive for home (aka personal OneDrive)
Definition: OneDrive for home is online personal storage that anyone who subscribes to Microsoft 365 can use to sync files across devices. Personal and Business OneDrive accounts may share the same user account email address. However, they are separate accounts related to separate Microsoft 365 products and only 'OneDrive for Business' accounts are available for protection in x360Cloud.
x360Cloud supports the following Google Workspace services:
- Shared Drive (Google Workspace Enterprise license only)
You can use the latest versions of the following browsers to access x360Cloud:
x360Cloud protects the following Google Workspace entities:
|Google Workspace entity||Status||Details|
|Active user accounts|
|Suspended user accounts||Used when a company, corporation or organization needs to temporarily disable and suspend a user. User data will be kept, but they won't receive emails, calendar invitations, or files as long as they're suspended. Suspended users can be restored as long as they're not deleted.|
|Classic Google sites||What's the difference between new and classic?|
|New Google sites||What's the difference between new and classic?|
x360Cloud for Google Workspace does not currently support Google Groups
Full-text Smart Search
With the Smart Search tool, you can quickly perform full-text search operations across all user accounts and connected services to find one or more objects. Objects can be backed up directly from OneDrive, SharePoint, GDrive, or as email or calendar event attachments.
The following file formats are supported:
Microsoft Office document
|.doc, .docx, .xls, .xlsx, .ppt, .pptx|
|.eml, .pst, .msg|
Hypertext Markup Language
|XHTML, HTML, .html, .xhtml, .xht|
Compression and packaging
|.7z, .zip, ARJ, Dump, etc. (RAR is not currently supported)|
XML and derived formats
x360Cloud supports the latest versions of these browsers:
x360Cloud Data Sheet
x360Cloud can be used to automatically discover, backup, audit, search, and then restore critical data in Microsoft 365 (Exchange Mail, Calendar, Contacts, OneDrive, SharePoint, and Teams data) and Google Workspace (Gmail, Calendar, Contacts, Drive, Sites, and Shared Drives)
Terminology and definitions
Many key words used in our documentation refer to industry terminology.