BRC - Registration failed because Web App did not find the appliance at the specified IP address

Written By Tami Sutcliffe (Super Administrator)

Updated at August 31st, 2023

Problem: Registration failed because the Web Application did not find the appliance.

Cause: The Web Application cannot identify or locate the configured IP address of the Axcient appliance.

Solution: If the Axcient appliance has been up since the user changed the IP from to the new IP address, the first IP might be cached on the router/switch.

Reboot the appliance, which should register the NIC card’s MAC address on the router/switch with the new IP.