BRC - Cannot Access Running VM

Written By Tami Sutcliffe (Super Administrator)

Updated at August 31st, 2023

Problem: The user is unable to access a running Failover VM.

Cause: The network information configured for the Failover VM or virtualized device has been entered incorrectly.

Solution: The user can access a running VM through either a Windows remote desktop (RPC) or a Virtual Network Computing (VNC) viewer.

Note: If the user cannot access the VM through one of these options, the user might be entering the wrong IP address (or host name).

RPC and VNC access the VM through different IP addresses:

  • RPC requires the original server IP address or host name.
  • VNC requires the Axcient appliance IP address or host name.