Can I convert an installation of the Axcient brand to my custom brand?

Written By Tami Sutcliffe (Super Administrator)

Updated at July 30th, 2021


During your trial as a partner you would have installed the Axcient brand of the software on your computer and possibly some of your customers' computers. 

When you have your own custom brand it is possible to convert the Axcient brand into your custom brand for those computers where you have installed and configured the Axcient brand.


1. Download and install your custom brand (login to the web portal; Support menu -> Download; pick OS; click the Downloadbutton; follow install wizard).

2. Download and run the following program:

3. Carefully follow the instructions of the program:

  • The first page of the wizard displays 4 steps.
  • Read the first 3 steps, then on the 4th step, click the Browse button, and locate the location where your custom brand is installed. For example, if your brand is named ABC Backup then this would probably be something like C:\Program Files\ABC Backup.
  • Follow the rest of the steps in the wizard to finish converting your brand.

If you have questions about this process, please open a ticket.