Problem: While deploying the OVF template, the user sees an unsupported hardware family vmx… error.

While this kind of error may display in different ways, here is an example of such an error:

Cause: This error occurs when attempting to deploy the vApp against an unsupported ESX host such as ESX 4.1.

Solution: Please verify that your ESX host version conforms to the host prerequisites.

Currently the Axcient Virtual Appliance is supported on either of the following:

• ESXi Server 5.1 with Update 1 (1065491) and later
• VMware vSphere Server 5.1