Quest - Rapid Recovery v6.6

Written By Tami Sutcliffe (Super Administrator)

Updated at September 14th, 2021

Quest recently released a new version of Rapid Recovery, v 6.6. 

Axcient has concluded testing and we are now fully supporting v 6.6. 

Please take time to review the release notes via the link below. There are several new features and enhancements.

https://support.quest.com/technical-documents/rapid-recovery/6.6/release-notes

1. Please see the supported application matrix at the bottom of this thread prior to upgrading. 

Axcient now supports v 6.6. Any agents prior to build 6.1.3 are NOT compatible with this latest version. Please make sure you get these older agents updated to at least v6.1.3 prior to the update. Any cores replicating in or out of the core you are upgrading also need to be on a matching version. Before upgrading your local core, please submit a case to us so we can first upgrade your cloud core.

At Axcient, our technical team carefully reviews and tests all new releases of software before certifying them for use in our cloud. This ensures we deliver a consistently stable and fast solution. Any new cores ordered will come on v 6.6. If another core version needs to be installed, please make sure to let the technician know prior to your core being build. We can only install back to v 6.3 at this time as old versions are no longer supported by Quest.  

If you have any questions, please let us know. If you need to speak to a support technician on this matter, please open a support ticket or call 800-352-0248


 

 CUSTOMER SUPPORT  | 720-204-4500 | 800-352-0248

  • To learn more about any of our Axcient products,  sign up for free one-on-one training.
  • Please contact your Partner Success Manager or Support if you have specific technical questions.
  • Subscribe to the Axcient Status page for a list of status updates and scheduled maintenance.

547 | 925