Axcient offers a range of high performance BDR hardware devices, shipped directly to you or your customer. Axcient BDR Appliances come in various form factors with a range of storage options. Please visit our Knowledgebase to learn more.
You can buy or lease an Axcient BDR Appliance within the Licensing Portal.
1. From the License Management left pane menu, click Order BDR. The Order BDR window displays.
2. In the Order BDR window, use the Product Type drop-down menu to select the device you want to order. For example, you can select from Nano Units, Mini Units, Pro Units, or Rack Units. Additionally, Upgrade Kits and Spare Parts Kits are also available for purchase from this menu. Spare Parts Kits are only available for Mini-Gen2 and Rack-Gen2 Appliances; Upgrade Kits are only available for the Pro and Rack units.
3. Click the Next button when you finish making your selection.
4. In the Select a Buy Now or Leasing Option window, you can choose to purchase the device up front or lease the device for a monthly fee. If you choose to lease, you will also be prompted to agree to the Leasing Terms and Conditions.
5. Click the Next button to continue.
6. In the Warranty window, use the Warranty drop-down menu to select either the default 3-year warranty or the extended 4-year warranty or 5-year warranty at the additional cost displayed in the menu. An extended warranty must be purchased at the same time that you purchase your BDR Appliance. If you are leasing the BDR Appliance, you can only select the 3-year warranty option.
7. Click the Next button to continue.
8. In the Provisioning window, use the Select a Configuration field to select either the Default Configuration or Advanced Configuration option.
Before making your selection, consider the following:
- The Default Configuration option (also referred to as the Non-Configured BDR Appliance) is the quickest, easiest, and least expensive way to order a BDR Appliance. With this option, you will receive the BDR first and then set up Customer-specific configurations such as Network settings and authentication credentials.
- The Advanced Configuration option (also referred to as the Preconfigured BDR Appliance) allows you to preconfigured Customer-specific details, such as Network settings and authentication credentials. If you choose this method, you will need to remember your passwords between the time of ordering and receiving the BDR Appliance at the Customer Location site (Axcient does not store these passwords for recovery).
9. If you selected the Default Configuration option, click the Next button to continue.
Alternatively, if you selected the Advanced Configuration option, you will be prompted to enter additional information.
- In the Device Type area, select whether your device should be configured as an Appliance or Vault. In most instances, you will select Appliance.
- In the Timezone drop-down menu, select the timezone where the unit will be deployed.
- In the Hostname field, enter the hostname for the unit. We recommend using a Customer-centric name for your BDR device to simplify remote management identification of the unit (for example, MyCustomerBDR).
- In the Network Configuration area, select either DHCP or Static. If you select Static, you will be prompted to enter a Static IP address, Netmask, Default Gateway, and DNS Server information. You can configure up to two DNS servers. Separate the two DNS server entries with a comma.
- In the IPMI Configuration area, select either DHCP or Static. If you select Static, you will be prompted to enter a Static IP address, Netmask, Default Gateway, and DNA Server information. When entering DNS Server information, we recommend using public DNS servers, as the local DNS host will likely be down in the event of a disaster. You can configure up to two DNS servers. Separate the two DNS server entries with a comma. Only Pro and Rack models offer support for IPMI.
- In the Root Password fields, configure a password for the root user. The root user is the Linux operating system super user, which is equivalent to an administrator on a Windows system. The password for the root user must be extra secure to avoid outside security threats to the appliance. The root user password must be at least 10 characters long and contain at least one uppercase, one lowercase, one numeric, and 1 special (!@#$%^&*) character.
- In the Password fields, configure a password for the user, which is a limited access Linux shell account that can be used to perform simple configuration tasks. Although this user has limited access rights, it should still be given a relatively strong password, as the account can reset the Web GUI admin password. This password must be at least 8 characters long.
- In the Admin Password fields, configure a password for the admin Web GUI user, which is used to log into the Web Management interface. This is the account that you will use most often. It provides access to all features and services of the backup software. This password should be relatively strong to prevent unauthorized access to the Protected System. This password must be at least 8 characters long.
- In the Global Management Portal fields, you can optionally configure settings for the Global Management Portal. This portal is a separately deployed device that enables remote management and reporting of all your Appliances and Vaults.
NOTE: Although optional, we recommend entering the FQDN or IP address of your Global Management Portal, the user account, and API Key (obtained from the Global Management Portal Users tab.) If configured here, the BDR Appliance will register itself with your Global Management Portal and will be remotely accessible when your customer connects the device.
10. Click the Next button to continue.
11. In the Customer and Location window, assign a Customer and Location for the device:
- In the Customer field, select the appropriate Customer from the drop-down menu.
- In the Location field, select a Location from the drop-down menu where you want to deploy this Appliance. If necessary, you can create a new Customer account or add a new Location to an existing Customer by selecting Add Customer or Add Location.
- Click the Next button to continue.
12. In the License window, select the Licensing Type that you would like to assign to this Appliance. Because billing begins at the moment licenses are assigned, we recommend that you do not assign any licenses to your BDR until after it has arrived and you are ready to deploy it at a Customer site.
13. Click the Next button to continue.
14. In the Shipping Information field, enter shipping information where the device will be delivered. You can enter your own business address or ship directly to your Customer site.
15. Click the Next button to continue.
16. In the Shipping Method window, use the Shipping Method drop-down menu to select your preferred shipping method.
17. Click the Next button to continue.
18. In the Billing Contact window, enter billing contact information. When the BDR unit ships, an email confirmation notification will be delivered to the billing contact containing the shipment tracking number.
19. Click the Next button to continue.
20. In the Order Review window, verify that everything is correct. To make changes, click the Back button to return to the appropriate page.
21. When you are satisfied that your order is correct, click the Place Your Order button.