Axcient Help Center

ShadowProtect - How to delete data from the ShadowProtect Cloud

To remove data from the SP Cloud account:

  1. 1. Log in to the ShadowProtect Cloud Vault with an FTP (File Transfer Protocol) client.

    File protocol: FTP

    Encryption: TLS/SSL Explicit encryption

    Hostname: vault URL (example :

    Port number: 37036

    User name: username associated with the account you’re trying to remove

    Password: password for the account you’re trying to remove

  2. Select the files or folders you wish to delete. You can opt to delete whole folders, or only specific files. We recommend using WinSCP as the FTP client.

    1. Open WinSCP.

    2. Login to the vault using your customer's portal account and password.

    3. Accept the certificate request (if you receive one).

    4. Select the folder(s) you wish to remove.

    5. Right click the folder(s) and select Delete.

    6. Confirm you wish to remove the files by clicking Yes.

    7. Verify the file has been deleted.