Axcient Help Center

How to Specify the From Email Address for System-Generated Emails

x360Sync delivers email notifications to communicate important information and activity. These emails can be user-generated or system-generated.

  • User-generated emails—the From field of a user-generated email is populated with the name and email address of the user who initiated the action. A user-generated email communicates:

    • Account, guest, and Group message emails

    • Share and multiple share emails

    • Team share invitation emails

  • System-generated emails—administrators can customize the From field of all system-generated emails. A system-generated email communicates:

    • Welcome emails

    • Share download, upload, and expiration notifications

    • New password and password reset emails

    • Service Plan registration emails

    • Daily Digest emails

    • Report emails

    • Alert emails

    • Two-Step Authentication code emails

To customize the From field in system-generated emails:

  1. In the appropriate organization, click the Settings tab. The Organization Settings page displays.

  2. Point to the Email drop-down button and select Settings.

    ReplyTo1.png

    The Email Settings page displays, showing the default From address.

    ReplyTo2.png
  3. In the Email From Address field, enter the email address that should display as the From address for all system-generated emails. All user-generated emails will still display the name and email address of the user who initiated the action.

  4. Click the Save button when you are finished.