Axcient Help Center

Client Details Page

The Client Details page displays a detailed view of the health status of the Client, and also provides tools to help you configure notifications at the client level.

  1. Client Overview—This panel displays overview details of the Client.

  2. Activities of Interest—This panel displays the health status, alerts, notifications, and activities across the Client. A complete list of health status descriptions is listed below.

  3. Account at a Glance—Click the Settings link to configure the Protection Policy. You can also use this panel to view all devices and Services associated with the Client by clicking the appropriately titled links.

  4. Storage Summary—This panel displays a combined storage capacity summary across all Appliances associated with the Client.

  5. Axcient Tools—This panel displays links to online support resources.

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Device Health Status Descriptions
  • Activities of Interest—this panel lists important activities across all Clients and Services. Each individual alert includes direct links to the corresponding activity.

  • Requires Attention—this panel, which is also referred to as Troubled, displays a list of devices that have fallen out of the protection threshold as configured in the Protection Policy. Devices that have failed the cloud replication will be listed here as well. Each individual alert includes direct links to the corresponding device.

  • Warning—this panel lists appliances or devices that have lost connectivity for an extended period of time as configured in the Protection Policy. This panel will also display alerts when a local or cloud replication job completes with warnings. Each individual alert includes direct links to the corresponding device or appliance.

  • Protected as Expected—this panel lists devices that are healthy and do not need attention at this time. Expand the alert and click Browse to view each protected device.