Axcient Help Center

Connecting to VPN

When the VPN has been configured, the Virtual Office will generate a link that allows you to connect to the VPN. This link can be copied and sent to the desired recipients.

  1. On the Configure: Virtual Office page, click the Login to VPN button in the VPN section.

    vpn-link.png
  2. On the VPN Access page, enter login credentials. These are the same credentials created in the User Authentication field on the VPN screen.

    vpn-log-in.png
  3. After logging in, click the Start button to connect to the VPN and follow the prompted connection steps.

    vpn-start.png

    Note

    The latest version of Java must be installed. If not already done so, you will be prompted to download a java plug-in that is required to complete the VPN connection process. If you are prompted to download the plug-in, install the plug‑in and then begin the VPN connection process from the beginning.

    If your browser blocks Java applets, you can connect through an alternative VPN client, such as the Windows 10 (built‑in) VPN client. For more information, please reference the Connecting to VPN Using an Alternative Connection Method section.Connecting to VPN Using an Alternative Connection Method