Axcient Help Center

Restoring or Migrating Backup Objects

After using the x360Cloud SmartSearch tool to find a backup object, you can optionally perform restore or migration operations on this object.

For example, you can restore or migrate the following object types:

  • Document (for example, from a SharePoint Document Library, OneDrive, or Shared Drive)

  • Email

  • Event

  • Contact


Nested folders need to be restored individually.

To restore backup data:

  1. In the Reseller Portal Accounts page, click the client ID of the client account you want to manage.The client account Dashboard page displays, giving you access to client account details and reports.

  2. In the left-hand navigation menu, click the Search tab. The Search page displays, giving you access to a search toolbar and filtering options.

  3. In the Search page, use the filters to find your data. For more information on searching best practices, please reference the Searching and Viewing in x360Cloud section of this guide.

  4. Optionally, click the View File button to preview the first 1000 characters of the file or email. If this is a document, you can also use the Version drop-down menu to view a previous version of the file, if available.


    If you cannot view the details of a file, you might need to turn on Content Visibility settings. For instructions, please reference the Configuring Client Account Settings section of this guide.


    In certain instances, you might not be able to view the content of very large backup objects. You can still, however, view metadata if needed.

  5. Optionally, click the Restore button to restore the object to the same user account or a different user account. A Restore pop-up window displays, allowing you to select your restore preferences:

    1. Click the Restore to User drop-down menu and select the user account where this item will be restored.

    2. Optionally, use the checkboxes to restore permissions. For example, if this is a Microsoft OneDrive file, click the Restore OneDrive Permissions checkbox to recover permission settings. Or, if this is a Google Workspace Shared Drive file, click the Restore Sharing Permission checkbox to recover permission for another collaborator.

    3. Optionally, click the Send Email About Restored Permissions checkbox to alert the affected user.

    4. In the Name of the Restore Folder field, enter the name of the folder where this item will be recovered.

    5. Click the Restore button to complete the restore process.

  6. You can also manage multiple items at one time. Using the checkboxes, select all items that you want to manage and then click the Restore button to restore all selected items.